ServiceTitan vs Workiz in June 2026

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ServiceTitan

Field Service Management Software

3.9 356 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workiz

Field Service Management Software

4.7 168 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho FSM

Field Service Management Software

4.6 7 user ratings

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Overview

Description	ServiceTitan is a solution that aims to improve the way residential HVAC, plumbing, electrical, and other home services organizations run their business. Its sales capabilities enable you to boost your customer conversion rates through its visual sales experiences. This also extends to tracking how your staff in your offer convert calls they take into appointments. This enables you to book more opportunities. With ServiceTitan, you can track and report on the success of your marketing campaign, which can ultimately help you improve your sales process and generate more leads. ServiceTitan centralizes customer information –– including things like service history, inventory, and equipment –– into one place so staff can get an overview of each customer when they call. It also allows you to track all the activity, including emails and text messages, that relates to each sales prospect. You can also keep a track of how your business is performing in real time. Read more	Workiz is a smart customer relationship management and field service management platform and an ideal communication software solution that caters to on-demand service businesses such as appliance repair, locksmith, and carpet cleaning. It allows business owners to manage all activities in one place, track and monitor every job, and organize all communication between clients, technicians, and agents. Workiz is an advanced cloud-based software that promises to manage every aspect of your business with its functionalities in the field or the office or after hours. It comes with the exclusive features of estimates, scheduling, customized field, workflows, business reports, scheduling, and an extensive service phone system. With Workiz, users get a straightforward solution that enables service merits to manage the business's payment processing, scheduling, and invoicing. It additionally offers smart tools for inventory management, team management, client management, and job scheduling. Online payments and online booking features are also offered along with call tracking service with this software. Workiz is explicitly built for small and medium-sized on-demand Field Service business activities. Users also get a mobile app for smooth functioning and easy access. Read more	Zoho FSM is a field service solution for managing installations, repairs, and maintenance. It streamlines everything from service requests to invoicing and feedback. With tools for work order management and customer data, it keeps your tasks organized and simple. The dispatch console on Zoho FSM optimizes scheduling with Gantt, Grid, and Calendar views, while live location tracking ensures jobs are assigned to the right agents based on their skills. Scheduled maintenance tools make recurring work orders and service plans effortless, and technicians can update checklists or record data on-site with job sheets. Zoho FSM also streamlines billing by converting work orders into custom invoices through the Zoho Financial Suite. Advanced reporting and intuitive dashboards provide clear insights into performance, helping businesses stay ahead. Plus, the mobile app empowers field agents to manage appointments and invoices on the go. Zoho FSM takes the hassle out of managing field services, allowing you to deliver exceptional customer experiences while boosting efficiency. It’s your partner in driving growth and operational success, leaving you more time to focus on what matters most to your business and customers. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $65.0.	Free Trial Available Starts at $25.0. Offers Free-forever plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 76% Momentum 67% Popularity 86%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 85% Reviews 84% Momentum 63% Popularity 81%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 68% Momentum 65% Popularity 73%
SaaSworthy Awards	# 3 Most Worthy # 5 Most Popular	# 4 Fastest Growing	Not Available

Features

Total Features	13 Features	7 Features	11 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 10 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online	Business Hours Online
API Support	NA	Available	Available

Reviews & Ratings

User Rating	3.9/5 356 user ratings	4.7/5 168 user ratings	4.6/5 7 user ratings
Rating Distribution	Excellent 62.1% Very Good 11.5% Average 2.8% Poor 2% Terrible 21.6%	Excellent 76.2% Very Good 17.9% Average 3% Poor 1.2% Terrible 1.8%	Excellent 57.1% Very Good 42.9% Average 0% Poor 0% Terrible 0%
User Sentiments	User Friendly Interface, Comprehensive Reporting Features, Extensive Integrations, Excellent Customer Communication Mobile App Functionality Issues, Frequent Software Updates & Bugs, Complex Onboarding Process, Inconsistent Customer Support	Not Available	Not Available
Review Summary	ServiceTitan is lauded for its user-friendly design, robust features, and mobile capabilities. Many users highlight improved efficiency, increased revenue, and enhanced customer satisfaction after adopting the software. ServiceTitan's strengths include its ability to streamline scheduling and dispatching, manage customer relationships, and provide detailed reporting and analytics. However, some users have reported issues with its pricing, occasional system glitches, and limited customization options. Overall, ServiceTitan receives positive feedback for its user-friendly interface, feature-rich platform, and positive impact on business performance.	Not Available	Not Available
Pros & Cons	User-friendly design and robust features Streamlines scheduling and dispatching Manages customer relationships effectively Provides detailed reporting and analytics Positive impact on business performance Pricing concerns Occasional system glitches Limited customization options	All-in-one solution for field service businesses Advanced cloud-based software Exclusive features for estimates, scheduling, and workflows Smart tools for inventory, team, and client management Mobile app for easy access and smooth functioning May not be suitable for large enterprises Limited reporting and analytics capabilities Can be complex to set up and configure	Not Available
	Read All User Reviews	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $65.0.	Free Trial Available Starts at $25.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Starter Custom Essentials Custom The Works Custom	Starter $65.00 $79.00 per month Team $169.00 $199.00 per month Professional $299.00 $359.00 per month	Free Free Standard $25.00 $30.00 per month Professional $35.00 $45.00 per month
	View Detailed Pricing	View Detailed Pricing	View Detailed Pricing

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Alternatives

	Service CRM ServiceTitan Vs Service CRM Service Fusion 4.3 123 ratings ServiceTitan Vs Service Fusion Easy Field Services ServiceTitan Vs Easy Field Services Fieldd 5 8 ratings ServiceTitan Vs Fieldd Call of Service 4.6 31 ratings ServiceTitan Vs Call of Service	Call of Service 4.6 31 ratings Workiz Vs Call of Service Service CRM Workiz Vs Service CRM Easy Field Services Workiz Vs Easy Field Services ServiceTitan 3.9 356 ratings Workiz Vs ServiceTitan Fieldd 5 8 ratings Workiz Vs Fieldd
	View All ServiceTitan Alternatives	View All Workiz Alternatives

Screenshots & Videos

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Vendor information

Company Details

Located in: Glendale, California Founded in: 2012

Located in: San Diego, California

Located in: Pleasanton, CA - 94588

Contact Details

+1-(855) 899-0970

https://www.servicetitan.com/

855-790-7363

https://workiz.com/

+1 877 834 4428

https://www.zoho.com/fsm/

Social Media Handles

Linkedin 90K

Twitter 3K

Facebook 43K

Instagram 30K

Youtube 17K

Linkedin 9K

Twitter 515

Facebook 6K

Youtube 2K

Linkedin 2M

Google Play 32

FAQs

What are the key differences between ServiceTitan and Workiz?

ServiceTitan is a comprehensive field service management solution designed for home service companies, while Workiz is an on-demand field service management platform tailored for small and medium-sized businesses.

What are the alternative products to ServiceTitan?

The top alternatives to ServiceTitan include Service Fusion, Service CRM, Easy Field Services, Salesforce Field Service, and Fieldd.

Which SaaS products can ServiceTitan integrate with?

ServiceTitan integrates with ReviewBuzz and Quickbooks.

What are the key features of Workiz?

Workiz offers a range of features including estimates, scheduling, customized field workflows, business reports, scheduling, and an extensive service phone system.

Which product is better for managing customer relationships?

Both ServiceTitan and Workiz offer customer relationship management capabilities, but ServiceTitan has a more robust CRM module with features like lead tracking, sales forecasting, and customer segmentation.