ServiceMax vs Salesforce Field Service in June 2026

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ServiceMax

Field Service Management Software

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Field Service

Field Service Management Software

4.6 405 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho FSM

Field Service Management Software

4.6 7 user ratings

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Overview

Description	ServiceMax by PTC is a leading asset-centric field service management software which helps companies in maximising the performance of individual assets and differentiate their services. The software offers a 360-degree view of individual assets enabling companies to enhance innovation with every product release, maximize renewals and attach rates of individual contracts. Further, enterprises also get access to contract and warranty management solution to avoid revenue leakage and enhance the growth of their service revenue in an efficient manner. It also ensures commitments of SLA are met on time and eliminate revenue losses, caused by unwarranted free work. The solution helps in the maintenance of optimal inventory listing, improvement of contract margins with renovated parts and in automating return activities. With ServiceMax’s contractor management feature, users can share information with their partners in a secured manner and also get to monitor the services undertaken by their individual partners as well. Businesses around the world are moving to ServiceMax to maintain higher productivity, higher revenue, a better user experience, safer business communications and better performance. Read more	Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more	Zoho FSM is a field service solution for managing installations, repairs, and maintenance. It streamlines everything from service requests to invoicing and feedback. With tools for work order management and customer data, it keeps your tasks organized and simple. The dispatch console on Zoho FSM optimizes scheduling with Gantt, Grid, and Calendar views, while live location tracking ensures jobs are assigned to the right agents based on their skills. Scheduled maintenance tools make recurring work orders and service plans effortless, and technicians can update checklists or record data on-site with job sheets. Zoho FSM also streamlines billing by converting work orders into custom invoices through the Zoho Financial Suite. Advanced reporting and intuitive dashboards provide clear insights into performance, helping businesses stay ahead. Plus, the mobile app empowers field agents to manage appointments and invoices on the go. Zoho FSM takes the hassle out of managing field services, allowing you to deliver exceptional customer experiences while boosting efficiency. It’s your partner in driving growth and operational success, leaving you more time to focus on what matters most to your business and customers. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $25.0.	Free Trial Available Starts at $25.0. Offers Free-forever plan.
SW Score & Breakdown	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 78% Momentum 66% Popularity 84%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 79% Momentum 60% Popularity 68%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 68% Momentum 65% Popularity 73%
SaaSworthy Awards	# 5 Fastest Growing # 6 Most Popular	Not Available	Not Available

Features

Total Features	13 Features	13 Features	11 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 10 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 10 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available

Reviews & Ratings

User Rating	Not Available	4.6/5 405 user ratings	4.6/5 7 user ratings
Rating Distribution	Not Available	Excellent 67.2% Very Good 28.6% Average 3.7% Poor 0.5% Terrible 0%	Excellent 57.1% Very Good 42.9% Average 0% Poor 0% Terrible 0%
User Sentiments	Not Available	Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost	Not Available
Review Summary	Not Available	Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility.	Not Available
Pros & Cons	Not Available	Boosts productivity both online and offline Enables easy scheduling of field services Provides remote support to expand business Intelligently assigns the right personnel to relevant projects Offers image recognition with Einstein Vision May experience occasional glitches Has limited customization options Requires better training materials	Not Available
		Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $25.0.	Free Trial Available Starts at $25.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	ServiceMax Custom	Starter Suite $25.00 $25.00 per user / month Pro Suite $100.00 $100.00 per user / month Enterprise $165.00 $165.00 per user / month Unlimited $330.00 $330.00 per user / month Agentforce 1 Service $550.00 $550.00 per user / month	Free Free Standard $25.00 $30.00 per month Professional $35.00 $45.00 per month
	View Detailed Pricing	View Detailed Pricing	View Detailed Pricing

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Alternatives

	Salesforce Field Service 4.6 405 ratings ServiceMax Vs Salesforce Field Service Service CRM ServiceMax Vs Service CRM CAFM Software SAP Field Service Management 4.3 15 ratings ServiceMax Vs SAP Field Service Management ServiceTitan 3.9 356 ratings ServiceMax Vs ServiceTitan	Fieldd 5 8 ratings Salesforce Field Service Vs Fieldd Service CRM Salesforce Field Service Vs Service CRM BiznusSoft Field Service 4.5 17 ratings Salesforce Field Service Vs BiznusSoft Field Service Easy Field Services Salesforce Field Service Vs Easy Field Services Oracle Fusion Field Service 4.2 141 ratings Salesforce Field Service Vs Oracle Fusion Field Service
	View All ServiceMax Alternatives	View All Salesforce Field Service Alternatives

Screenshots & Videos

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Vendor information

Company Details

Located in: Pleasanton, California

Located in: San Francisco, California

Located in: Pleasanton, CA - 94588

Contact Details

+1 800 756 4960

https://www.ptc.com/en/products/servicemax

1-800-664-9073

https://www.salesforce.com/service/field-service-management/

+1 877 834 4428

https://www.zoho.com/fsm/

Social Media Handles

Linkedin 50K

Twitter 5K

Facebook 1K

Instagram 564

Youtube 1K

Google Play 389K

Apple App Store 14K

Linkedin 2M

Twitter

Instagram

Youtube

Google Play 32

FAQs

What are the key differences between ServiceMax and Salesforce Field Service?

ServiceMax focuses on asset-centric field service management, while Salesforce Field Service is a field service optimization solution.

What are the alternative products to ServiceMax?

The top alternatives to ServiceMax are Salesforce Field Service, Service CRM, SAP Field Service Management, Fieldd, and Oracle Field Service Cloud.

Which SaaS products can ServiceMax integrate with?

ServiceMax integrates with Quickbooks, Salesforce, Oracle EBS Financials, and Jira.

Which product is better for managing complex field service operations?

ServiceMax is designed for managing complex field service operations with its focus on asset-centric management and advanced features.

How do the mobile capabilities of these products compare?

Both ServiceMax and Salesforce Field Service offer mobile apps for field technicians, providing real-time access to work orders, customer information, and other essential data.