Salesforce Field Service vs Service CRM Comparison

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Field Service

Field Service Management Software

4.5 358 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Service CRM

Field Service Management Software

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Housecall Pro

Field Service Management Software

4.5 1,283 user ratings

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Service Fusion

Field Service Management Software

4.3 212 user ratings

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Overview

Description	Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more	Service CRM is a powerful software solution that offers a complete suite of industry-specific Field Service Management tools designed to streamline their operations, enhance their client services, and improve their overall efficiency. With Service CRM, they can easily plan, manage, track, and optimize their entire field service operations in a single system, making it easier for they to keep track of all their activities and stay on top of their performance metrics. This software platform offers a wide range of features that are tailored to the unique needs of businesses operating in the field service industry. From scheduling and dispatching to inventory management, invoicing, and more, Service CRM has everything they need to run their business more efficiently and effectively. With Service CRM, they can enjoy enhanced visibility into their field operations, making it easier for they to make informed decisions and optimize their business processes. So why wait? Sign up for Service CRM today and experience the benefits of a powerful Field Service Management Software solution for their business. Read more	Housecall Pro is an intuitive application, helping people to easily run their home service business. The platform helps users enhance their scheduling and dispatching services besides bringing down paperwork. It is an appropriate portal for variable businesses like Landscaping and Lawn, Electrical, Plumbing, Ventilation and Air Conditioning. On Housecall Pro, a support team is available on the phone and in-app chat to help users with any work-related problem. There is also a group of more than 10,000 professionals on Facebook that help each other to deliver jobs efficiently. The software hosts a variety of useful features like On my way texts, live map GPS, follow up marketing, online reviews etc, enabling seamless business. The inbuilt private notes feature helps users monitor important messages left by clients about a particular task and fulfil them accordingly. Housecall Pro is compatible with major payment modes assuring seamless business. Read more	Service Fusion is an all-in-one field service management software, ideally suited to small and medium sized field service management companies. It enables the users to get a hold over the competitors in the market by providing estimating and job managing tools, enabling easier billing and scheduling processes, and automating text and voice notifications. With Service Fusion, you can generate and manage invoices and bills, enable digital signatures, and handle job scheduling. It provides smart tools and features for real time job tracking, and reporting along with providing detailed analytics of the workforce. It further enables management of documents, inventory and attendance. The software enables streamlining of your entire workflow by migration of customer records into digitized formats. With Service Fusion, users get a centralized system to operate and manage all of their tasks all while gaining full visibility across various business operations. The cherry on top is that you can use the software from anywhere in the world. The software offers a free demo version to try and test its features before making the purchase along with a variety of premium plans to fit every type of requirement. Read more
Pricing Options	Free Trial Available Starts at $25.00.	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $59.0. Offers Custom plan.	Free Trial Not Available Starts at $125.00.
SW Score & Breakdown	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 85% Reviews 79% Momentum 60% Popularity 64%	80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 77% Reviews 60% Momentum 65% Popularity 76%	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 89% Reviews 98% Momentum 76% Popularity 91%	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 85% Momentum 73% Popularity 85%
SaaSworthy Awards	Not Available	Not Available	# 1 Fastest Growing # 1 Most Popular	# 8 Most Searched

Features

Total Features	7 Features	5 Features	8 Features	9 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 4 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 2 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 5 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA	NA	Available

Reviews & Ratings

User Rating	4.5/5 358 user ratings	Not Available	4.5/5 1,283 user ratings	4.3/5 212 user ratings
Rating Distribution	Excellent 59.8% Very Good 31.8% Average 5.9% Poor 1.7% Terrible 0.8%	Not Available	Excellent 74.6% Very Good 13.8% Average 3.7% Poor 1.9% Terrible 5.9%	Excellent 59% Very Good 26.9% Average 6.1% Poor 3.8% Terrible 4.2%
User Sentiments	Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost	Not Available	User-Friendly Interface, Excellent Customer Support, Efficient Scheduling and Dispatching, Seamless QuickBooks Integration Limited Mobile App Functionality, Inconsistent Software Performance, Slow Photo Uploads, Inadequate Reporting Functionalities	User-friendly Interface, Efficient Scheduling and Dispatching, Seamless QuickBooks Integration, Comprehensive Job Tracking and Management Limited Mobile App Functionality, Unrefined Inventory Management System, Inadequate Reporting Capabilities, Slow Feature Updates and Improvements
Review Summary	Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility.	Not Available	HouseCall Pro receives positive feedback for its user-friendly interface, robust scheduling and dispatch features, and comprehensive customer management tools. Reviewers appreciate its ability to streamline operations, improve communication, and enhance customer satisfaction. Some users mention occasional glitches and a learning curve, but overall, HouseCall Pro is praised for its reliability, efficiency, and positive impact on business growth.	Users applaud Service Fusion's user-friendly interface, ease of customization, and comprehensive features that cater to various business needs. Its robust scheduling and dispatching capabilities streamline operations, while its reporting and analytics provide valuable insights for data-driven decision-making. However, some users mention occasional glitches and a learning curve, particularly for complex tasks. Overall, Service Fusion is praised for its adaptability, efficiency-boosting features, and positive impact on business productivity.
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Pricing

Pricing Options	Free Trial Available Starts at $25.00.	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $59.0. Offers Custom plan.	Free Trial Not Available Starts at $125.00.
Pricing Plans Monthly Plans Annual Plans	Essentials $25.00 $25.00 per user / month Professional $75.00 $75.00 per user / month Enterprise $150.00 $150.00 per user / month Unlimited $300.00 $300.00 per user / month	Service CRM Custom	Basic $59.00 $79.00 per month Essential $149.00 $189.00 per month Max Custom	Starter $125.00 $125.00 per month Plus $186.00 $186.00 per month PRO $339.00 $339.00 per month
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Alternatives

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