84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Supportbench
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
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Description | ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking. Read more | LabiDesk offers an all-in-one helpdesk software designed to elevate customer engagement for small to medium-sized businesses. With a suite of powerful tools like Shared Inbox, Help Center Portal, Live Chat, and Knowledge Base, LabiDesk ensures seamless and effective customer support. Teams can streamline workflows using features like canned responses and automatic signatures, all managed through an intuitive shared inbox dashboard. This software simplifies complex tasks, allowing teams to focus on delivering top-notch customer service and boosting their brand. Whether aiming to enhance customer satisfaction or improve operational efficiency, LabiDesk is the perfect partner to help business thrive. Read more | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
Pricing Options |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
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# 3 Most Worthy # 10 Fastest Growing |
Total Features |
16 Features
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15 Features
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0 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Review Summary |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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ReadyDesk (Cloud Hosted) $9.00 $9.00 per user / month ReadyDesk (Download) $99.00 $99.00 One-time fee |
Starter $79.00 $128.00 per month Growth $189.00 $288.00 per month Enterprise $589.00 $988.00 per month |
Business $32.00 $40.00 per month Enterprise Custom |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available |
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Videos | Not Available |
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Company Details | Located in: Atlanta, Georgia | Located in: New York, New York - 10010 | Located in: Vancouver, British Columbia Founded in: 2015 | Located in: Pleasanton, California - 94588 |
Contact Details |
+1 404-963-8765 https://www.readydesk.com/ |
Not available https://labidesk.com/ |
Not available https://supportbench.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Social Media Handles |
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