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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk |
| Description | OutSystems is an advanced application building solution for business houses and developers. AI-assisted tools within the particular, enables users to generate top-graded applications in real-time. Organisations can streamline critical stages included within application lifecycle management using a visual development environment, AI assistance and robust automation technology. Coders can delight their application users by incorporating soothing and attractive user interface. They can either design their own or choose from the pre-built templates offered by OutSystems. Apps generated using the particular software and the data stored within them are secured via 200+ stage-wise security checks. Detailed performance metrics offered by the software, facilitates real-time bug detection and resolution of the particular issues as well. Further, enterprises can also incorporate in-app feedback facilities, enabling their app users to voice valuable ideas and thoughts. OutSystems offers one-click app update and deployment options besides a Drag and Drop user interface. The generated apps get monitored from time to time, ensuring top-notch functionalities. Read more | AgilePoint NX is the leading Low-to-no-code Application Development platform that empowers businesses to easily build responsive business applications. AgilePoint NX accelerates Digital Transformation by empowering both professional and citizen developers to rapidly create and easily maintain apps, and automated processes. They consider ourselves the world’s first truly future proof digital transformation platform. AgilePoint NX allows you to build new software assets up to ten times faster than the can by hand-coding. Read more | With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 1 Highly Rated |
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# 3 Most Worthy # 10 Fastest Growing |
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| User Sentiments |
Rapid Application Development, Ease of Use, Extensive Integrations, Strong Community Support High Licensing Costs, Occasional Software Bugs, Limited Offline Functionality, Challenging UI Customizations |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
| Review Summary |
Users highly recommend the low-code development platform, praising its user-friendly interface, ease of use, and ability to accelerate development processes. They appreciate the platform's intuitive drag-and-drop functionality, making it accessible to users with varying technical expertise. The platform's extensive library of pre-built components and templates further streamlines the development process, enabling rapid application development. Additionally, users commend the platform's scalability and flexibility, allowing them to build complex applications that can adapt to changing business needs. |
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ServiceNow receives praise for its robust IT service management capabilities, streamlined workflow automation, and user-friendly interface. Users appreciate its scalability and ability to enhance various business processes. Continuous updates and responsive customer support contribute to a positive overall experience. However, some users find its intricate configurations challenging to learn, and the cost of implementation and licensing can be a concern for smaller organizations. A desire for more straightforward customization options has also been expressed. |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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OutSystems Personal Edition Free OutSystems Developer Cloud (ODC) $36,300.00 $36,300.00 per year |
Community Edition Free Standard $39.00 $39.00 per user / month Professional Custom Enterprise Custom |
Standard Custom Professional Custom Enterprise Custom |
Express $7.00 $9.00 per user / month Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month |
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| Company Details | Located in: Boston, Massachusetts Founded in: 2001 | Located in: Mountain View, California Founded in: 2003 | Located in: Santa Clara, California Founded in: 2004 | Located in: Pleasanton, California - 94588 |
| Contact Details |
+1 617 837 6840 |
+1 650-968-6789 |
+1 408-501-8550 https://www.servicenow.com/products/customer-service-management.html |
+1 888-900-9646 |
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