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Freshdesk |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | OnPage is a secure smartphone app for incident alert management that allows response teams to monitor and manage incidents and get the most from their digital tech investments. It offers rock-solid escalation tools, on-call capabilities, and persistent notification service that are used by physicians and IT teams to guarantee that important alerts are never missed during the times of need. OnPage assists organizations with all of their important notification requirements, whether it's to decrease IT infrastructure downtime or reduce incident reaction time for healthcare professionals. With OnPage, critical alerts are always delivered to the appropriate responders at the perfect time. It simplifies communication processes and accelerates problem resolution for response teams. OnPage’s cutting-edge technology is used by hospitals, security operations centres (SOCs), DevOps, supply chain operations, and many other organisations to minimise communication resistance between team members and guarantee outstanding alarm response. It offers secure two-way communication and the texts are SSL encrypted and only message participants can see them. Additionally, you can eliminate manual mistakes by scheduling the on-call staff as an escalation group with OnPage. Read more | SIGNL4 is the ultimate solution for bridging the communication gap in critical situations. When systems fail, incidents occur, or urgent services are needed, the last thing they want is for their team to be left in the dark. That's where SIGNL4 comes in, ensuring that their staff, engineers, IT admins, and workers in the field are always notified and ready to act. With SIGNL4. Through persistent mobile push notifications, text messages, emails, and voice calls, SIGNL4 keeps its team connected and informed. But that's not all - its advanced features such as acknowledgment, tracking, and escalation take it to the next level. They understand that every second counts in a critical situation, and that's why they have integrated duty and shift scheduling into SIGNL4. This ensures that the right people are alerted at the right time, minimizing the risk of delayed responses. And with this revolutionary mobile app, they can take action from anywhere - whether it's managing alerts, communicating with experts, or solving problems with a single tap on their phone. But what sets SIGNL4 apart is its compatibility with various technical systems such as IT, IoT, and SCADA. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Reliable Notifications, Ease of Use, Overrides Do Not Disturb/Silent Mode, Extensive Integrations Loud and Obnoxious Alert Sound, Outdated User Interface, Occasional Missed Notifications, Limited Customization Options |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Users generally appreciate the product's ease of use, user-friendly interface, and the wide range of features it offers. They find it helpful for tracking and resolving incidents, managing tasks, and communicating with team members. However, some users have reported issues with the product's reliability, occasional bugs, and a learning curve for new users. Additionally, some users have expressed concerns about the product's pricing and the lack of customization options. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Onpage $13.99 $13.99 per user / month Enterprise Silver $22.99 $22.99 per user / month Enterprise Gold $28.99 $28.99 per user / month |
Starter Free Notify & Connect $9.00 $9.00 per month Optimize $15.00 $19.00 per user / month Maximize $25.00 $29.00 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Waltham, Massachusetts Founded in: 1997 | Located in: Glen Allen, Virginia - 23060 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+1 781-916-0040 |
+1 202-4700885 |
+1 415-418-7506 |
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