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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)
Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    70%

Features

Total Features
17 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Alerts (Notifications) Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.
    Compliance Tracking Helps in tracking and monitoring and auditing all the regulatory compliance requirements
    Device Discovery Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.
    IT Asset Management Helps to automate the full IT lifecycle of software and hardware assets on a single platform
    Mobile Device Management (MDM) Integration with mobile device management platforms for monitoring and managing smartphones and tablets.
    Multi-tenant Architecture Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).
    Patch Management Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.
    Remote Management Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.
    Remote Monitoring Helps in real-time monitoring of system performance metrics, network health, and software or application performance.
    Remote Scripting Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Security Management Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Single Sign-On (SSO) Permits one set of login credentials to access multiple applications
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
    Workflow Automation Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work
  • + 14 More - Show Less

    • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available

    Reviews & Ratings

    User Rating
    4.8/5 1,987 user ratings
    Rating Distribution
    • Excellent

      84.9%
    • Very Good

      14.5%
    • Average

      0.4%
    • Poor

      0%
    • Terrible

      0.2%
    User Sentiments

      Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

      Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs
    Review Summary

    The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    NinjaOne Custom

     
    View Detailed Pricing

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    Screenshots & Videos

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    Vendor information

    Company Details Located in: Austin, TX
    Contact Details

    +1 888 542-8339

    https://www.ninjaone.com/

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