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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

mHelpDesk logo
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LeadSquared Field Force Automation logo
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Overview

Description mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more LeadSquared Mobile CRM is a sales automation and mobile customer relationship management platform designed to help businesses accelerate revenue generation. Let LeadSquared plan your agents’ day for them. Right from the number of meetings scheduled, the goals for the day, and the best travel route everything is designed for them, automatically. Based on the agent’s location, the mobile app will identify leads nearby. Your agents can then drop in for a quick meeting or follow-up. LeadSquared will not allow your agents to complete their tasks or meetings if they are not in the correct location. Read more
Pricing Options
  • Free Trial Available
  • mHelpDesk Offers Custom plan.
  • Free Trial Available
  • LeadSquared Field Force Automation Offers Custom plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    88%
  • Momentum
    63%
  • Popularity
    88%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    86%
  • Momentum
    63%
  • Popularity
    64%
SaaSworthy Awards # 10 Fastest Growing # 3 Most Popular
Not Available

Features

Total Features
7 Features
7 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
    Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
    Digital Signature A facility to capture digital signature in a secure format
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
    Route Optimization Determines the cost efficient route to perform the order
  • + 4 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Digital Signature A facility to capture digital signature in a secure format
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 1,193 user ratings
    4.7/5 294 user ratings
    Rating Distribution
    • Excellent

      59.1%
    • Very Good

      24.1%
    • Average

      7.2%
    • Poor

      3.4%
    • Terrible

      6.2%
    • Excellent

      70.7%
    • Very Good

      27.2%
    • Average

      1.4%
    • Poor

      0.7%
    • Terrible

      0%
    User Sentiments

      User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting

      Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options

      Lead Management, Marketing Automation, Customizable Features, User-Friendly Interface

      Mobile App Performance, Occasional System Lag, Complex Filter Navigation, Limited Report Customization

    Review Summary

    Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility.

    Reviewers commend Leadsquared's comprehensive features, including lead management, opportunity tracking, and mobile accessibility. They appreciate its user-friendly interface and customizable dashboards, enabling efficient sales management. However, some users mention occasional glitches and a learning curve for new users. Additionally, some reviewers suggest improvements in customer support responsiveness and the integration process. Overall, Leadsquared is praised for its robust capabilities but could benefit from enhanced support and smoother onboarding.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • mHelpDesk Offers Custom plan.
    • Free Trial Available
    • LeadSquared Field Force Automation Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    mHelpDesk Custom

    LeadSquared Field Force Automation Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Fairfax, Virginia Founded in: 2009 Located in: Bangalore, India
    Contact Details

    888-558-6275

    https://www.mhelpdesk.com/

    +91.90191.72733

    https://www.leadsquared.com/mobile-crm/

    Social Media Handles

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