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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever. Read more | Chative is a live chat platform that enables businesses to successfully interact across channels by allowing thousands of conversations to be streamed directly to one inbox, as well as serve consumers around the clock using automation. With a seamless livechat to chatbot solution, you'll have more options to reach and connect with clients online. Increase conversion and client retention with all-in-one, real-time, proactive service. Customise your live chat to stay consistent with your brand. If you like, you can modify the theme, the language, the graphics, the behaviours, and the display choices. From a single inbox, manage and respond to conversations wherever they occur. For a spectacular communications experience, make your live chat full screen. To suit your business style and assist your customers see things properly, you can use a range of screen characteristics. Chatbots powered by artificial intelligence enable you engage with your guests and answer all of their repetitive queries immediately, even while you're not at your desk. Deliver behavioural insights to your sales and marketing teams with deep research and comprehensive reports. With all of the information about their spending, business types, and more, you can better approach customers. No more debating who is responsible for what. With precise data, you can track performance and observe how your team is doing. Read more |
Pricing Options |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
8 Features
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6 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Easy to use Interface, Real-time Customer Support, Effective Lead Generation, Detailed Reporting Mobile Experience Limitations, Occasional Software Glitches, Complex Admin Interface, Integration Challenges |
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Review Summary |
LiveEngage garners positive feedback for its user-friendly interface, customization options, and robust analytics. Reviewers frequently commend its intuitive design, ease of setup, and the ability to personalize chatbots and widgets. Users also appreciate the comprehensive reporting and tracking features that provide valuable insights into customer engagement. While some users mention occasional technical glitches or limitations with certain integrations, the overall sentiment is overwhelmingly positive, highlighting LiveEngage's effectiveness in enhancing customer communication and improving website interactions. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Custom Custom |
FREE Free PRO $8.00 $8.00 per month ENTERPRISE Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 2 More
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Videos |
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+ 1 More
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Company Details | Located in: New York, NY |
Not available |
Contact Details |
Not available https://liveperson.com/products/conversational-intelligence/ |
Not available https://chative.io/ |
Social Media Handles |
Not available |
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