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| Description | Knowmas is a support management tool that aids users to provide optimum support across all support channels in their organization. The digital journey of customers can be supported through quick and consistent support responses whenever they need assistance. Support features include Content creation and Curation, Library Management, Analytics & Personalized Dashboard, API Generation and Front end publishing, and managing users. Users can create flawless customer support workflows with the help of decision trees and step by step guides. Agents and customers are even guided with visual navigation to reach solutions more intuitively. The tool also empowers the bots of users by exposing it to a rich knowledge base. And by imparting real life experiences to customers across multiple touch points, customer experience can be brought to life. Other leading features include Omni-channel support, NLP Ready ecosystem, Predictive search and findability, Integration with third-party systems, and customer behaviour analytics. Read more | Aptedge is a cutting-edge solution that leverages the power of Generative AI to transform the landscape of customer care. With its AI-driven answers and workflows, Aptedge enables businesses to streamline their customer support operations by consolidating their knowledge systems and accelerating case resolution times. Through the use of GPT, Aptedge is able to provide highly accurate and responsive answers to customer queries, while also automating many of the more repetitive tasks that can slow down customer support teams. This results in a significant reduction in customer support costs, as well as an increase in customer satisfaction. Furthermore, Aptedge's advanced analytics capabilities allow businesses to gain insights into their customer support operations, enabling them to identify areas for improvement and optimize their workflows accordingly. With Aptedge, businesses can ensure that their customers receive the best possible support, while also maximizing the efficiency and effectiveness of their customer support operations. Read more |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Knowmax Custom |
Aptedge Custom |
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HESK
4.4 Based on 7 Ratings 
Motadata ServiceOps
4.4 Based on 36 Ratings 
HelpDesk
4.5 Based on 64 Ratings 
CRMdesk
4.3 Based on 110 Ratings |
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| Company Details | Located in: Gurgaon, India Founded in: 2017 | Located in: Redwood City, CA Founded in: 2019 |
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Not available https://knowmax.io/ |
Not available https://www.aptedge.io/ |
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