Home/Text Mining Software/Inmoment vs MeaningCloudUpdated on: April 15, 2024

Compare Inmoment vs MeaningCloud

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more

MeaningCloud is a text mining and analytics solution that enables users to easily decode the meaning of any kind of unstructured content, that might include articles, social conversions, documents and more. The software helps to analyze all the unstructured customer feedback from any communication channel like call centre, email, surveys, social media and use them as the voice of customer analysis. The application allows data analysts to use their Excel add-in to analyze their surveys, comments, and tweets directly from their favorite spreadsheets. Developers, on the other hand, can use the inbuilt cloud APIs of the software to add semantic analysis abilities to their applications, using the services, plug-ins, and SDKs provided. With the software, content publishing and monetization has become a lot easier. It allows users to customize the system by using the graphic interfaces offered by the software. MeaningCloud comes with a friendly user interface, which allows users to integrate the software without coding through the in-house plug-ins provided by them. It is a complete cloud-based software and is completely scalable. The software also supports multiple languages. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Utah, U.S.A./1-800-530-4251

Union, New Jersey

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Core cx
Custom

The CoreCX package includes:

  • Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and monitor trends
  • Integrations with key systems of record
Enterprise
Custom

The Enterprise Package includes:

  • Professional package elements
  • Self-serve or managed service surveys for transactional, relational, and market research
  • Industry specific text and sentiment analytic models
  • Field level reporting
  • Location-based action planning
  • Case management and closed-loop
  • Advanced and native integrations with key systems of record
Custom
Custom

The Custom Package includes:

  • Robust survey and data collection across any/all channels
  • Extensive reporting that spans the enterprise–top of house to the front line
  • Predictive and advanced analytics to facilitate recommendations and workflow
  • Robust integrations with key systems of record
  • Action planning, advocacy, case management, closed-loop, and more
  • A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)
View Price Page
Free
Free

Features

  • Requests** / month 20,000
  • Requests** / second 2
  • Support : Free
  • Public APIs
  • Premium APIs
  • Customization Tools
  • Classification models 1
  • Categories per model 10
  • Dictionaries 1
  • Entries per dictionary 100
  • Sentiment models 1
  • Entries per model 30
  • Integrations
Start-Up
$99 /Month

Features

  • Requests** / month 120,000
  • Requests** / second 5
  • Support : Standard
  • Public APIs
  • Premium APIs
  • Customization Tools
  • Classification models 1
  • Categories per model 50
  • Dictionaries 1
  • Entries per dictionary 1000
  • Sentiment models 1
  • Entries per model 50
  • Integrations
Professional
$399 /Month

Features

  • Requests** / month 700,000
  • Requests** / second 10
  • Support : Standard
  • Public APIs
  • Premium APIs
  • Customization Tools
  • Classification models 2
  • Categories per model 100
  • Dictionaries 1
  • Entries per dictionary 3000
  • Sentiment models 2
  • Entries per model 300
  • Integrations
Business
$999 /Month

Features

  • Requests** / month 4,200,000
  • Requests** / second 15
  • Support : Standard
  • Public APIs
  • Premium APIs
  • Customization Tools
  • Classification models 3
  • Categories per model 200
  • Dictionaries 1
  • Entries per dictionary 5000
  • Sentiment models 3
  • Entries per model 600
  • Integrations
Enterprise
Custom

Features

  • Requests** / month Custom
  • Requests** / second Custom
  • Support: Custom
  • Public APIs
  • Premium APIs
  • Customization Tools
  • Classification models Custom
  • Categories per model Custom
  • Dictionaries Custom
  • Entries per dictionary Custom
  • Sentiment models Custom
  • Entries per model Custom
  • Integrations
  • Vertical packs
  • Custom-made APIs
  • Custom-made resources
  • Other languages
View Price Page

SCREENSHOTS

Inmoment Screenshots
View 4 screenshot(s)
MeaningCloud Screenshots
View 8 screenshot(s)

INTEGRATIONS

    NA
  • RapidMiner
  • Zapier

ALTERNATIVES

Top alternatives to Inmoment

Medallia Experience Cloud
Medallia Experience Cloud
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Qualtrics Core XM
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MonkeyLearn
Text2data
Text2data

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