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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshchat
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Description | Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. Read more | Space software is a platform used to host live audio-only chat directly on your websites. The software offers tools to record chats, townhalls, AMAs, knowledge shares and other live audio chats to create podcasts for your users. Advanced room settings with participant controls such as recording, room limits, audience/speakers and links all in real time. Professionals, Small and Medium companies make use of the software. Read more | Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more |
Pricing Options |
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SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
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# 1 Highly Rated # 8 Fastest Growing |
Total Features |
10 Features
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4 Features
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8 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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User-friendly Interface, Extensive Integrations, Efficient Customer Support, Effective Chatbot Functionality Occasional Software Glitches, Mobile App Limitations, Limited Customization Options, Inconsistent Support Response Times |
Review Summary |
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Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter Others Growth Others Performance Others Enterprise Custom |
Space Custom |
Free (Messaging) Free Growth (Messaging) $15.00 $18.00 per user / month Pro (Messaging) $39.00 $47.00 per user / month Enterprise (Messaging) $69.00 $83.00 per user / month Growth Omnichannel $29.00 $35.00 per user / month Pro Omnichannel $59.00 $71.00 per user / month Enterprise Omnichannel $99.00 $119.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available |
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Videos |
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Company Details | Located in: Helsinki, Finland Founded in: 2011 | Located in: Claymont, DE | Located in: San Mateo, CA |
Contact Details |
Not available https://www.giosg.com/ |
Not available https://www.joinspace.co/ |
+1 650 513 0514 https://www.freshworks.com/live-chat-software/ |
Social Media Handles |
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