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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Sponsored
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more GoTo Resolve
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Description | FixMe.IT remote desktop solution enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, they utilize the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for the users. With FixMe.IT, support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Read more | Thinfinity provides an ideal solution for companies looking to harness their existing identity provider investments. The platform integrates with a wide range of popular IdPs, including Okta, DUO, ADFS, Azure AD, OneLogin, Google, and more. It allows businesses to quickly and securely authenticate users, while adding extra layers of protection to guard your data. Thinfinity utilizes native identity provider capabilities, such as multi-factor authentication (MFA) and biometric authentication, to secure user accounts and protect confidential information. This approach eliminates the need for expensive and time-consuming new implementations, allowing businesses to focus on other areas of their operations. With Thinfinity, companies can confidently protect their data and secure user accounts without additional investments. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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3 Features
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7 Features
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Common Features for All |
Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
FixMe-IT garners praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the software's ease of use and the wide range of features it offers, from basic maintenance tracking to advanced asset management and reporting capabilities. FixMe-IT's customer support team is also highly regarded for their responsiveness and helpfulness. However, some users have noted that the software can be expensive and that its reporting capabilities could be improved. |
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Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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FixMe.IT $25.00 $30.00 per month |
Thinfinity Remote Workspace Custom |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Idaptive Next-Gen Access
4.5 Based on 127 Ratings
OneLogin
4.4 Based on 666 Ratings
Dualmon Remote Access
4.8 Based on 210 Ratings |
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Videos | Not Available |
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Company Details | Located in: Toronto, Canada Founded in: 2007 | Located in: Wilmington, Delaware | Located in: Boston, Massachusetts |
Contact Details |
+1 617-934-2771 https://www.techinline.com/ |
+1 866-462-9768 https://www.cybelesoft.com/thinfinity/remote-workspace/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
Social Media Handles |
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