Dialaxy |
| Description | Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. Read more | Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio. Read more |
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Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities. |
Overall, users find the software easy to use and implement. They appreciate its customizable features, extensive functionality, and integration capabilities. However, some users have reported issues with the software's performance, reliability, and customer support. While the software is generally well-received, it is important to consider both the positive and negative reviews to make an informed decision about whether it is the right fit for your needs. |
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AI-Generated from the text of User Reviews
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Pro $75.00 $75.00 per user / month Enterprise Custom |
Avaya Aura Custom |
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View Detailed Pricing
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View Detailed Pricing
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+ 1 More
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| Company Details |
Not available |
Located in: Santa Clara, California |
| Contact Details |
Not available https://www.dialpad.com/products/inbound-call-center/ |
Not available https://www.avaya.com/en/products/unified-communications/conferencing-and-meetings/ |
| Social Media Handles |
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