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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer Thermometer logo
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Customer Thermometer is an interactive customer satisfaction survey app trusted by 10,000+ teams situated in different parts of the globe. Exclusive email-based survey management tools available within helps with an 80% increase in response rate and a significant reduction in customer-specific churn rate at the same time. Companies like Hindustan Uniliver, Total, Adobe, BBC worldwide, Loreal and NHS use Customer Thermometer to get their business management tasks streamlined across multiple platforms on the go. A 2-minute survey module is made available by the application, which can be used to streamline different survey types like net promoter score surveys, connectwise satisfaction surveys, Salesforce satisfaction surveys, Outlook signature surveys, Zendesk satisfaction surveys, Slack integration surveys, Gmail signature surveys, guest satisfaction surveys, table surveys and more. Further, data stored within the Customer Thermometer application is absolutely secure, protected under GDPR requirements. Thus eliminating out unnecessary security leaks and data thefts. Read more Creating own online assessments can be a powerful tool to help scale expertise. With the right setup, can transform the answers given into useful output, such as a score, category, maturity level, personality type, and more. The benefit of this approach is that it can be used for anything from customer surveys and employee feedback to educational tests and recruitment assessments. It allows you to quickly collect data from a large number of people and generate meaningful reports in an automated way. Building an online assessment is not as difficult as it sounds. With the right tools, can have an assessment up and running in no time. User can also customize it to suit needs and even add interactive elements to make it more engaging for the respondents. In conclusion, creating own online assessments can be a great way to deliver personalized advice at scale. With the right setup, can transform the answers given into useful output that can help drive meaningful change. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $29.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $41.58. Offers Custom plan.
SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    65%

Features

Total Features
9 Features
8 Features
Common Features for All
    360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
    Embeddable Survey It enables you to directly include your surveys on your own website
    Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
    Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
    Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
    Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
    Skip Logic It hides the irrelevant pages or questions based on previous responses.
    Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 6 More - Show Less
    • 360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
      Embeddable Survey It enables you to directly include your surveys on your own website
      Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
      Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
      Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
      Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
      Skip Logic It hides the irrelevant pages or questions based on previous responses.
      Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 5 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.4/5 29 user ratings
    4.7/5 109 user ratings
    Rating Distribution
    • Excellent

      72.4%
    • Very Good

      6.9%
    • Average

      13.8%
    • Poor

      0%
    • Terrible

      6.9%
    • Excellent

      78%
    • Very Good

      20.2%
    • Average

      0.9%
    • Poor

      0%
    • Terrible

      0.9%
    User Sentiments
      Not Available

      Excellent Customer Support, Customizable Surveys, Ease of Use, Personalized Reports

      Limited Design Customization, Occasional Bugs, Complex Advanced Logic, Expensive High-Tier Plans

    Review Summary
    Not Available

    User reviews for PointerPro highlight its strengths in creating assessments and surveys, with users praising its ease of use, intuitive design, and robust customization options. The platform is particularly appreciated for its ability to generate personalized reports. However, some users express concerns about lacking flexibility in report display options and the complexity of advanced features, suggesting a need for improved user interface and more comprehensive documentation. While customer support is generally praised for its responsiveness and helpfulness, users do note that support hours may not be ideal for all time zones.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $29.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $41.58. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Runner $29.00 $29.00 per month

    Jumper $49.00 $49.00 per month

    Flyer $99.00 $99.00 per month

    Mach 1 $159.00 $159.00 per month

    Match 2 $259.00 $259.00 per month

    Match 3 $400.00 $400.00 per month

    Match 4 $700.00 $700.00 per month

    Enterprise Custom

    Essential $41.58 $49.00 per month

    Professional $58.25 $69.00 per month

    Enterprise Custom

    ReportR Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

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    Vendor information

    Company Details Located in: Brighton, England Founded in: 2010 Located in: Antwerp, Belgium
    Contact Details

    +44 20 8242 6445

    https://www.customerthermometer.com/

    Not available

    https://pointerpro.com/

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