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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization. Read more | Chaskiq is an open-source conversational marketing tool that allows users to generate leads from absolute strangers and maintain the data ownership at the same time. It is not only easy to install but also effortless to develop and maintain. It helps to segment visitors for ultimate communication dispatch. Moreover, users can turn on live chat messages along with auto-replies, custom team availability, and even average reply time alerts. It also permits users to send in-app alerts, newsletters, automated behavioral alerts, and even guided tours. This software can be used to auto-assign agents and even set custom rules for them. One can assign various assignment commands for incoming messages, which can be further filtered by date, location, custom attributes, and message content. With Chaskiq, users can maintain constant communication with clients and track the status of each of them. It is very versatile and can be installed on any VPS or Heroku. The application helps to get insights by generating metric reports for each campaign. Its automated bots enable users to configure conversations based on user behavior. Read more |
Pricing Options |
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SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
9 Features
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7 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Not Available
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Ratings Distribution |
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Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Agent Custom Service Custom Advise Custom Helpdesk Custom |
Chaskiq Free |
View Detailed Pricing
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View Detailed Pricing
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Tiledesk
4.8 Based on 13 Ratings |
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Screenshots |
+ 1 More
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+ 3 More
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Videos |
+ 1 More
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Not Available |
Company Details | Located in: Boston, Massachusetts |
Not available |
Contact Details |
Not available https://www.bold360.com/ |
Not available https://chaskiq.io/ |
Social Media Handles |
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Not available |
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