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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
View Details
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Sponsored
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more GoTo Resolve
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Description | Channel.me software is a Co-browsing platform used to support visitors on your website. The software supports Live Chat solution works on mobile, tablet, and desktop. Assist visitors remotely to scale to your needs as demand increases. Small, Medium and Large companies make use of the software. Read more | Instant Housecall is a full-featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. Understand your customer’s needs with session chat, automatically logged for a complete audit trail. View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time. Reboot your customer’s computer, even into safe mode, and automatically reconnect. Get notified by SMS any time your customer is trying to reach you. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
Pricing Options |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
5 Features
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7 Features
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7 Features
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Common Features for All |
Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup |
Review Summary |
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Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Channel.me Custom |
Starter $29.00 $39.00 per month Entrepreneur $39.00 $49.00 per month Everything $69.00 $89.00 per month |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Median CoBrowse
5 Based on 2 Ratings |
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Screenshots |
+ 2 More
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Not Available | Not Available |
Videos | Not Available |
+ 3 More
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+ 3 More
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Company Details | Located in: Amsterdam, The Netherlands | Located in: Markham, Canada Founded in: 2007 | Located in: Boston, Massachusetts |
Contact Details |
+31 20 68 16 734 https://channel.me/ |
1-888-838-4050 https://instanthousecall.com/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
Social Media Handles |
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