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Mojo Dialer

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallTools logo
Call Center Software

4.9 86 user ratings

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Overview

Description CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. Read more The next-gen auto dialer for you. ReadyMode, previously known as Xenical is an all-in-one auto dialer software, specifically developed for call centers to enable predictive dialing. It works at connecting call centers and agents with more prospects through cloud technology. It additionally enables the user to manage their CRM, lead management, and reporting and insights. ReadyMode offers trusted PV and VoiceLog Verification solutions that provide direct server-to-server connection. It offers fine-grained speed controls that allow you to tailor your call ratios based on the number of available agents, thereby reducing wait times. Users need full Customer Relationship Management capabilities to assist each customer through your sales workflow. Inbound call management is made easier with fully customized IVR menus through ReadyMode. ReadyMode reporting helps enhance performance and efficiency by providing detailed data, agent stats and analytics, calls, campaigns, and more. Field sales professionals can access their dialer and CRM via any device, allowing them to stay productive while on the road with this smart software. The platform offers a free demo to test and try its features before making the actual purchase. Read more
Pricing Options
  • Free Trial Not Available
  • CallTools Offers Custom plan.
  • Free Trial Not Available
  • ReadyMode (formerly Xencall) Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    80%
  • Momentum
    63%
  • Popularity
    86%
SaaSworthy Awards # 9 Most Popular # 9 Most Searched
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.9/5 86 user ratings
4.5/5 47 user ratings
Ratings Distribution
  • Excellent

    93.1%
  • Very Good

    4.4%
  • Average

    1.7%
  • Poor

    0.5%
  • Terrible

    0.2%
  • Excellent

    74.5%
  • Very Good

    11.8%
  • Average

    3.9%
  • Poor

    5.9%
  • Terrible

    3.9%
Review Summary

CallTools is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and strong analytics capabilities. Reviewers noted its effectiveness in improving sales performance, with particular appreciation for its lead management, call tracking, and reporting functionality. However, some users expressed concerns regarding occasional technical glitches and limited customization options. Overall, CallTools is considered a reliable and efficient solution for businesses seeking to enhance their sales operations.

XenCALL, a cloud-based call center software, garners mixed reviews from users. Many appreciate its user-friendly interface, ease of setup, and extensive range of features, including call routing, IVR, and reporting. However, some users complain of occasional technical glitches, integration challenges, and limited customization options. While it excels in providing reliable customer support and offering value for money, its pricing structure and lack of advanced features may not suit larger enterprises. Overall, XenCALL is a solid choice for small businesses seeking a comprehensive and user-friendly call center solution.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • CallTools Offers Custom plan.
  • Free Trial Not Available
  • ReadyMode (formerly Xencall) Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

CallTools Custom

ReadyMode (formerly Xencall) Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

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Vendor information

Company Details Located in: Irvine, California Founded in: 2015 Located in: Vancouver, Canada
Contact Details

1-800-679-1637

https://calltools.com/

1 800 694 1049

https://www.xencall.com/

Social Media Handles

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