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Customer Advocacy Software

4.5 1,273 user ratings

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ERIN

Customer Advocacy Software

4.9 4 user ratings

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Overview

Description Braze is a customer platform designed for today's mobile world. The customer-relationship-management platform help leading brands to create the insights of customers who transmit and process historical, current and predictive data in an interactive feedback loop. This means that relevant information about relevant messaging features can be processed immediately via mobile and web devices. It is a marketing analysis and application automation software for mobile applications that focus on campaign management, promoting your business. Compatible with Android, Windows, iOS, and Unity, the company is equipped with a team dedicated to Braze Academy, a resource for automating integration, deployment, and marketing. The product is a platform that allows brands to humanize their relationships with their customers through technology. This leads to better experiences and improves customer loyalty, life expectancy and return on investment. The CRM software provides easy-to-use tools for loading and retrieving data from the platform. Detailed information about the level of events available in the currents program is also beneficial for entering your analytics system. The platform has standard reports and can pull another custom to meet your needs. This shows that Braze is indeed customer oriented. The Customer Relationship Management software is designed for today's on-demand customers who are always connected. Replacing decades of old databases and poorly integrated internal and external tools with live client views, offering a grand customer path development, optimized campaign, and more. Its amazing features include prolific customers including Urban Outfitters and Shutterfly; compatibility with the SDK configuration; analysis and market strategy and Amazon Kindle. Read more SleekFlow a centralised messaging platform, developed specifically for sales, support, and marketing teams to provide excellent customer service. It improves consumer engagement on their preferred channels and shortens conversion cycles to promote growth rate and increase revenue. With in-depth marketing data and personalized drip messages, you can automatically retarget your consumers using Sleep Flow. To better service your consumers, you can collaborate with your coworkers in real time across all communications channels. With SleekFlow, you can simply forget about switching applications and effortlessly combine social profiles and sell across all communications channels simultaneously. Users can assign responsibilities to employees and utilise instant messaging applications in conjunction with internal notes and multi-staff logins. With SleekFlow, customers can be segmented, filtered, and labelled to send customised communications, delivery updates, and holiday wishes with a single click. To automate the whole customer interaction process, you can use keywords, time, and language to route discussions to the appropriate teammate and see their contact information, purchase history, and lead stage. SleekFlow can be easily integrated with Salesforce, Google Sheets, Typeform, Stripe and many more platforms. Read more ERIN hopes to enhance and streamline employee referrals for businesses. It allows the customer's staff to manage their employee referral program and employees to make better referrals faster. It has Bonus tracking and smart referrals AI that suggests potential candidates among their contacts and sends notifications for quicker results. By utilising the workforce for referrals, recruitment costs are reduced significantly. They promote the customers' brand identity and culture by customising their mails and the ERIN portal. The product features automated emails, real-time notifications, participation incentives, ATS integrations, a Dashboard, Referral Management tools, and more. Users can add their contacts from their phone, LinkedIn, Gmail and Outlook account to suggest referrals. There is enough scope in the product for transparency and allows users to access data about referrals, hirings, and bonuses. The product also includes the app used by the staff to refer their contacts anytime, anywhere. Read more
Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.5/5 1,273 user ratings
Not Available
4.9/5 4 user ratings
Ratings Distribution
  • Excellent

    56.3%
  • Very Good

    37.3%
  • Average

    5.7%
  • Poor

    0.2%
  • Terrible

    0.4%
Not Available
  • Excellent

    89.7%
  • Very Good

    6.9%
  • Average

    2.3%
  • Poor

    1.1%
  • Terrible

    0%
Review Summary

Overall, users praise the effectiveness of the platform in driving engagement, personalizing campaigns, and streamlining communication. They appreciate the automation capabilities, segmentation options, and analytics tools. However, some users mention areas for improvement, such as occasional technical glitches, a learning curve for new users, and limited flexibility in customization. Additionally, concerns are raised regarding the pricing structure and the need for improved customer support responsiveness.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Braze Custom

Startup Free

Pro $79.00 $99.00 per month

Premium $299.00 $349.00 per month

Enterprise Custom

ERIN Free Free

Growth $500.00 $500.00 per month

Scale $875.00 $875.00 per month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Braze screenshot
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Instant Messaging ERIN screenshot
Videos Video Thumbnail
+ 1 More
Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: New York, NY Founded in: 2011 Located in: Hong Kong Island, Hong Kong Founded in: 2019 Located in: New York, NY Founded in: 2018
Contact Details

Not available

https://www.braze.com/

+852 39053590

https://sleekflow.io/

1-833-374-6277

https://erinapp.com/

Social Media Handles

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