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Zapier Reviews

User Rating

4.7/5 (Based on 3,942 Ratings)

Rating Distribution

  • Excellent

    88%
  • Very Good

    3.9%
  • Average

    1.6%
  • Poor

    5.9%
  • Terrible

    0.7%

User Sentiments

Extensive Integrations, Ease of Use, Automation Capabilities, Time-Saving

Customer Support Response Time, Pricing Structure Complexity, Occasional Server Errors, Occasional Integration Issues

Do You Use Zapier?

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Review Summary

Zapier, a cloud-based integration platform, receives positive feedback from users for its ease of use, time-saving capabilities, and wide range of integrations. Reviewers appreciate its user-friendly interface, drag-and-drop functionality, and the ability to automate tasks between various apps and services. Zapier's extensive integration options and support for different platforms are also praised. However, some users mention occasional connectivity issues and a learning curve for complex integrations. Additionally, pricing concerns arise for some reviewers, particularly with the limitations of the free plan and the cost of additional features. Overall, Zapier's strengths lie in its user-friendliness, automation capabilities, and integration options, but it may require some investment for more advanced needs.

Pros

  • Automates tasks, streamlining your workflow and saving time.
  • Nocode interface, allowing for easy integration of apps without coding knowledge.
  • Supports thousands of apps and platforms, providing seamless integration.
  • Extensive library of prebuilt integrations, reducing setup time.

Cons

  • Limited customization options, making it difficult to tailor integrations to specific needs.
  • Occasional performance issues, such as slow load times or integration errors.
  • Can be pricey for small businesses or individuals with limited budgets.
  • Limited customer support, which can be a drawback for users who require assistance.

AI-Generated from the text of User Reviews

Reviews
IC

Ionela C

October 22, 2026 Source: G2.com
The bridge between apps that everyone needs!
What do you like best about Zapier?One of Zapier’s biggest strengths is its simplicity. You can connect apps and create automated workflows (“Zaps”) with a visual interface—no coding required. Even beginners can set up useful automations in minutes.What do you dislike about Zapier?Pricing gets expensive quickly. While there are thousands of integrations, if an app isn’t supported well, you may need webhooks or custom APIs, which defeats the “no-code” appeal.Recommendations to others considering Zapier?Many apps don’t have built-in integrations. Zapier acts as a bridge between tools like Google Sheets, Slack, and HubSpot so information flows automatically between them. What problems is Zapier solving and how is that benefiting you?Benefit: I don’t have to manually copy data between systems.
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CW

Cherry W

October 13, 2026 Source: G2.com
Effortless Automation Between Apps That Don’t Connect Natively
What do you like best about Zapier?Automating repetitive work between apps that don't connect nativelyWhat do you dislike about Zapier?workflow process is a bit clunky and not as user friendly in terms of the flow.What problems is Zapier solving and how is that benefiting you?Connecting apps & automating things!
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NS

Nicola S

September 26, 2026 Source: G2.com
Maybe the best
What do you like best about Zapier?Unique, responsive, complete. Fantastic!What do you dislike about Zapier?Maybe improbe new integrations or triggersWhat problems is Zapier solving and how is that benefiting you?Automations, workflow
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JS

Justin S

September 25, 2026 Source: G2.com
Effortless Automation I Rely on Every Day
What do you like best about Zapier?So easy to use. I use it daily for work and for personalWhat do you dislike about Zapier?The only thing I could dislike about Zapier is for not being a thing way before nowWhat problems is Zapier solving and how is that benefiting you?Zapier provides a huge time savings thanks to the wide range of tools it offers. I find that having access to all these features really streamlines my workflow.
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RR

Rongen R

September 2, 2026 Source: G2.com
Zapier as the most complete integration and automation system that connects to most app.
What do you like best about Zapier?I like the new Zapier Canvas, AI-powered automation development where I can build the whole process by prompting in a human language. It can also troubleshoot by just asking its own AI.What do you dislike about Zapier?The free account has limitations on actions and triggers. The paid account has limitation of number of tasks based on your plan, though it resets every month. I think Zapier has to think of its rivals and competitions pricing and the rest of AI tools that can now automate a lot of things.What problems is Zapier solving and how is that benefiting you?Integration and syncing of most business tools like CRMs, spreadsheets, Xero invoicing, Pandadoc proposals. It helps us connect our processes and automate manual work.
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SV

Sindy V

September 1, 2026 Source: G2.com
Always Improving
What do you like best about Zapier?I find myself moving away from Zapier, but most tools now have improved so I don't need it as much. But Zapier keeps adding smaller platforms so it still is extremely powerful. Much more than its counterparts.What do you dislike about Zapier?Sometimes the documentation is confusing. I like walkthrough videos.What problems is Zapier solving and how is that benefiting you?Automating repetitive tasks and saves me time.
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SO

Shelagh O

August 29, 2026 Source: G2.com
The best no-code AI powered automation platform to streamline workflows and boost productivity
What do you like best about Zapier?I am still incredibly happy with Zapier, and they have certainly improved the integrations. Zapier Copilot is what we use most. No more sifting through emails manually and answering tedious quote requests; everything gets done for you. You just set the rules, the do's and don'ts. It connects seamlessly to all the apps our team uses: Gmail, Drive, Google Calendar, Sheets, Forms, Docs, and Stripe, and best of all, Zapier connects to ChatGPT and thousands of more apps.What do you dislike about Zapier?I still have a bit of an issue with the cost, but it can actually be worth it when you realise the hours you gain from all the automated workflows. Once you have the hang of it, it's pretty impressive.What problems is Zapier solving and how is that benefiting you?The AI Workflows feature enables the creation of advanced automations using logic, filters, and multi-step actions. For example, you can set up autonomous agents that react to specific triggers and carry out tasks—such as automatically sending an email with our price catalog and notifying me whenever a quote request form is submitted on our website. This has proven to be a significant time saver. Additionally, it's possible to build internal tools and dashboards without any coding, allowing for collaborative planning and visualization of automations. Most importantly, the platform offers secure and compliant automation, making it suitable for large teams.
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KJ

Kuwar J

August 28, 2026 Source: G2.com
Still solid for connecting apps now even better with AI-powered automation
What do you like best about Zapier?One thing new I have started liking about Zapier is its AI features like Copilot and Zapier Agents. Copilot lets you just describe what you want in plain language, and it builds the automation for you. Zapier Agents go a step further and can handle multi-step tasks on their own without me setting up every single step manually. This has made building and managing automations much faster and easier than before.What do you dislike about Zapier?One thing I feel Zapier can improve is handling more complex logic, like loops or advanced branching, which sometimes needs workarounds or extra steps to set up. Apart from that, it works well for my day-to-day use and I haven't faced any major issues.What problems is Zapier solving and how is that benefiting you?Zapier helps to automate my Facebook Ads workflow, capturing leads, transferring data, and tracking campaign performance. It also provides me a real-time insight. With the help of Zapier, I optimize my ads, save time, and focus on other tasks for marketing.
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MV

Manoj V

August 27, 2026 Source: G2.com
Zapier: The Ultimate Automation Tool for Seamless Integration
What do you like best about Zapier?Creating AI agents is a great way to automate tasks across various apps. It helps me to publish content, collect leads, send personalized outreach emails, and so on at a scheduled time.What do you dislike about Zapier?No wire transfer payment option for Professional plan users. This is not a major drawback. But I wish, if it is available.What problems is Zapier solving and how is that benefiting you?Zapier helps me automate repetitive tasks and improve productivity. I can do several things with it- send automatic email replies, collect leads, track brand mentions, generate content ideas, and much more. This saves my time and helps me offer a better client service.
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CM

Charlotte M

August 25, 2026 Source: G2.com
Zapier for business use
What do you like best about Zapier?Having the ability to leverage AI support to help build workflows and processes through simple language are incredibly helpful and means it is easier for no-code users to implement solutions for their own pain points.What do you dislike about Zapier?Same as previously captured:Recommendations to others considering Zapier?Caps on the weekly user allowance is a challenging limitation of the platform - in order to execute company-wide initiatives, you need to invest significant fundsWhat problems is Zapier solving and how is that benefiting you?Zapier is helping to streamline and automate repetitive processes, as well as provide notification prompts to key colleagues based on the requirements in the rule configuration - thereby saving time, enabling resource to be used elsewhere.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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