ReadyMode (formerly Xencall) Reviews

User Rating

4.4/5 (Based on 76 Ratings)

Rating Distribution

Excellent
78.9%
Very Good
6.6%
Average
2.6%
Poor
1.3%
Terrible
10.5%

User Sentiments

Excellent Customer Support, Efficient Predictive Dialer, Seamless CRM Integration, Customizable Features

Outdated User Interface, Occasional System Outages, DNC Risk Management limitations, Inbound Text Messaging limitations

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Review Summary

XenCALL, a cloud-based call center software, garners mixed reviews from users. Many appreciate its user-friendly interface, ease of setup, and extensive range of features, including call routing, IVR, and reporting. However, some users complain of occasional technical glitches, integration challenges, and limited customization options. While it excels in providing reliable customer support and offering value for money, its pricing structure and lack of advanced features may not suit larger enterprises. Overall, XenCALL is a solid choice for small businesses seeking a comprehensive and user-friendly call center solution.

Pros

Easy setup and intuitive interface enable effortless virtual communication setup.
Scalable solution allows expanding communication capabilities as your business grows.

Cons

Occasional connectivity issues might disrupt communication stability.
Lack of advanced call analytics and reporting features limits datadriven insights.

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Reviews

Ashley Fowlkes

April 25, 2025 Source: Trustpilot.com

Help is always a call away

Love our account Rep Lucas and Great Tech Support.

Maxim Peiffer

March 6, 2025 Source: Trustpilot.com

Always working to better my experience

I have had 2 account executives come and go before Rodney came into my life. Rodney is the best husband who always replies timely and efficiently! He never rushes me with our on the spot meetings and really takes the time to sit and listen so my problems actually get addressed. Followed by a prompt execution of whatever needs to happen! Rodney and Carl are Amazing!

John Ellison

September 2, 2024 Source: Trustpilot.com

excellent customer service and…

excellent customer service and outstanding dialer software.

customer

April 2, 2024 Source: Trustpilot.com

Best Dialer around

Easy to use and easy to set up. Can't be the price for predictive dialer.

Justin Stillwell

April 2, 2024 Source: Trustpilot.com

customer service and communication are…

customer service and communication are top notch! I certainly would recommend ready mode to anyone trying to run a dialer!

Ryan Oldhamm

March 26, 2024 Source: Trustpilot.com

Great customer service super nice…

Great customer service super nice people and sales reps, alway on top of it. Mike Li was great and has done everything in a timely manner, this is the best dial I have ever worked with. Nothing else compares. I have zero complaints.

Amber Huggett

March 25, 2024 Source: Trustpilot.com

Great Customer Service

The customer service is very helpful.

Natali Yaacov

February 22, 2024 Source: Trustpilot.com

Very happy with ready mode portal

Very happy with ready mode team especially Pedram Dashti assisting me with the New Portal set up So far Im happy

Gary Klopp

February 14, 2024 Source: Trustpilot.com

Readymode is Ready to Dial

I love that I can create seperate scripts for different campaigns yet the dialer wil call multiple campaigns and offer the script that the data originates from. I am able to post leads to my CRM with the click of a button while statusing the lead at the same time. I can control the call results offered and manage the results as needed.

Readymode is the best dialer I have used yet.

Tyler V

September 29, 2023 Source: G2.com

"Best dialer out there!"

What do you like best about Readymode?

The performance of the system was phenomenal and the reporting makes it very easy to monitor how well the system is working. Their support team is also as good as it gets.

What do you dislike about Readymode?

There's no way to field inbound text messages

What problems is Readymode solving and how is that benefiting you?

Reaching out to as many people as possible in a cost-effective manner