Home/Data Management Platform (DMP) Software/Woveon
Updated on: October 6, 2022

Woveon

Customer Data Technology for Business Intelligence
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What is Woveon and how does it work?

Woveon is a customer business intelligence platform that can aggregate billions of data points about customers across various conversations, transactions, and behaviours. All these customer experience instances can then be stitched together in a single and unified view. Consequently, internal data systems can then suggest optimal response workflows, smartly recognize compliance violations, and automate redundant agent research. The resulting insights can thus enhance the existing live chat, AI services, and business automation processes of companies. With integrated data touchpoints, organize can access a holistic view of customer journeys and know them better. Agents can then generate suggested responses that have a higher rate of success. Profiles can be matched with the associated conversations and cross-analyzed with other customer details or campaign information. Features include customer conversation analytics, single customer conversation view, intelligent conversation responses, and prioritized customer conversations. Relevant use cases of Woveon include industries such as financial services, e-commerce, call centres, and airlines.

Woveon Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York, NY / +1 646-889-2155
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Official Website https://www.woveon.com/
Category Data Management Platform (DMP) Software

Woveon Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
SMB Plan
$50 /User/Month

Features

  • Unlimited Conversations
  • Unlimited Plugins
  • Access to Plugin Market
  • Access to AI/ Bot Market
Growth
$150 /User/Month

Features

  • Includes features of SMB plan, plus
  • Prioritization of Conversations
  • Branded Account
  • Intelligent Response Frameworks
Enterprise
Custom

Features

  • Includes features of Growth plan, plus
  • Custom Reporting
  • Custom Integrations
  • API Support
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Disclaimer: The pricing details were last updated on 23/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Woveon pricing.

Videos on Woveon

Woveon - Intelligent System for Enhancing Enterprise Customer Conversation
Woveon - Intelligent System for Enhancing Enterprise Customer Conversation
Woveon | Conversational Technology for Enterprise - Intelligent Conversation Management Software

Woveon Screenshots

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Woveon FAQs

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