Woveon

Customer Data Technology for Business Intelligence

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What is Woveon and how does it work? Woveon is a customer business intelligence platform that can aggregate billions of data points about customers across various conversations, transactions, and behaviours. All these customer experience instances can then be stitched together in a single and unified view. Consequently, internal data systems can then suggest optimal response workflows, smartly recognize compliance violations, and automate redundant agent research. The resulting insights can thus enhance the existing live chat, AI services, and business automation processes of companies. With integrated data touchpoints, organize can access a holistic view of customer journeys and know them better. Agents can then generate suggested responses that have a higher rate of success. Profiles can be matched with the associated conversations and cross-analyzed with other customer details or campaign information. Features include customer conversation analytics, single customer conversation view, intelligent conversation responses, and prioritized customer conversations. Relevant use cases of Woveon include industries such as financial services, e-commerce, call centres, and airlines.

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Woveon Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	New York, NY / +1 646-889-2155
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Official Website	https://www.woveon.com/
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Category	Data Management Platform (DMP) Software

Woveon Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

SMB Plan

$50 /User/Month

Features

Unlimited Conversations
Unlimited Plugins
Access to Plugin Market
Access to AI/ Bot Market

Growth

$150 /User/Month

Features

Includes features of SMB plan, plus
Prioritization of Conversations
Branded Account
Intelligent Response Frameworks

Enterprise

Custom

Features

Includes features of Growth plan, plus
Custom Reporting
Custom Integrations
API Support

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Disclaimer: The pricing details were last updated on 23/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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