Woveon

Woveon is a customer business intelligence platform that can aggregate billions of data points about customers across various conversations, transactions, and behaviours. All these customer experience instances can then be stitched together in a single and unified view. Consequently, internal data systems can then suggest optimal response workflows, smartly recognize compliance violations, and automate redundant agent research. The resulting insights can thus enhance the existing live chat, AI services, and business automation processes of companies. With integrated data touchpoints, organize can access a holistic view of customer journeys and know them better. Agents can then generate suggested responses that have a higher rate of success. Profiles can be matched with the associated conversations and cross-analyzed with other customer details or campaign information. Features include customer conversation analytics, single customer conversation view, intelligent conversation responses, and prioritized customer conversations. Relevant use cases of Woveon include industries such as financial services, e-commerce, call centres, and airlines.