Woveon offers the following functionalities:
- Customer Engagement
- Customer Database
Learn more about Woveon features.
Woveon is a customer business intelligence platform that can aggregate billions of data points about customers across various conversations, transactions, and behaviours. All these customer experience instances can then be stitched together in a single and unified view. Consequently, internal data systems can then suggest optimal response workflows, smartly recognize compliance violations, and automate redundant agent research. The resulting insights can thus enhance the existing live chat, AI services, and business automation processes of companies. With integrated data touchpoints, organize can access a holistic view of customer journeys and know them better. Agents can then generate suggested responses that have a higher rate of success. Profiles can be matched with the associated conversations and cross-analyzed with other customer details or campaign information. Features include customer conversation analytics, single customer conversation view, intelligent conversation responses, and prioritized customer conversations. Relevant use cases of Woveon include industries such as financial services, e-commerce, call centres, and airlines.
Support | 24/7 (Live rep) Business Hours | Customer Type | Large Enterprises Medium Business |
API | Location / Phone Number | New York, NY / +1 646-889-2155 | |
Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | New SaaS Software |
Disclaimer: The pricing details were last updated on 19/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Woveon offers the following functionalities:
Learn more about Woveon features.
The pricing for Woveon starts at $50.00 per user per month. Woveon has 2 different plans:
Woveon also offers a custom plan based on the customer's request.
Learn more about Woveon pricing.
Yes, Woveon provides API.