WePay Reviews

What are the best aspects of this product?

I like how their team works. Our account managers are known for being courteous and responsive. Even if I'm asking for things that are close to impossible, they were able to take my issue seriously. They even provided me with an alternative solution in case the current ones fail to work. WePay software has been collaborating with our team for 4 years now, and the partnerhip has been nothing but great.

What aspects are problematic or could work better?

Although this isn't really common, I was hoping if there's a solution to effetively manage multiple payment accounts at the same time. In scenarios where customers are dealing with more than one payment account simultaneously, it can be a pain setting up withrawals and KYC for every single one.

What specific problems in your company were solved by this product?

I currently work in a Trust and Safety team for GoFunMe. WePay's team and risk engine added more value to work our day-to-day operations. The systems capable of sniffing out and restricting fraud doors are backed an intelligent and fast-acting team who constantly communicates with our team.

Are you a current user of this product?

Yes

PROS: I like how their team works. Our account managers are known for being courteous and responsive. Even if I'm asking for things that are close to impossible, they were able to take my issue seriously. They even provided me with an alternative solution in case the current ones fail to work. WePay software has been collaborating with our team for 4 years now, and the partnerhip has been nothing but great.

CONS: Although this isn't really common, I was hoping if there's a solution to effetively manage multiple payment accounts at the same time. In scenarios where customers are dealing with more than one payment account simultaneously, it can be a pain setting up withrawals and KYC for every single one.

PROS: The current site that integrates everything including invoices and buttons is simply cool! They're smart for making use of an iframe in building a wrapper/portal to their site for securing a transaction involving credit card details. That basically means less work in your end. They've done a tremendous job making really worthy features so you can start chargining people with a wide range of payment needs. Their support is blazing ast and dependable.

CONS: What I don't like is how it's impossible to charge customers in an ongoing basis without having to send an invoice. Some customers I came across simply like to set it and forget everything else after that.

PROS: WePay has one highly robust API. Clients are able to utilize our platform with WePay. The result? A simpler and straightforward checkout experience. Their customer support is highy responsive. Onboard experience for potential or new clients is really easy to do.

CONS: The console won't let you seek out any transaction number unless you're able to retrieve a shopper's e-mail address. There have been instances where orders remain under "pending" status for a couple of days. I'd be happy if they came up with a solution that facilitates quicker approval.