VisualSP Reviews

Unlike most of the in-app learning tools in the industry, VisualSP is highly focused on Microsoft products which provide enhanced flexibility and integration capability. UI is quite intuitive and on top of that Customer Support team is quite supportive.

Not yet found any major limitations with the tool.

In-app overlays and contextual help in Office365 tools for the whole team.

What I like most is it's a full-featured user support platform that is mainly built to help employees be more productive without frustration.

well, i haven't seen any missing features yet.

This software is helping users in reducing the load on your support team.

We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways.

Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike.

Bringing tech help to people at the point of need, reducing frustration levels and empowering people to find solutions when they need them. Overall it leads to a happier, more productive workforce.

The product was super easy to deploy and just started working. We found the pre-canned set of training modules especially useful. Our previous experience with DAP solutions has shown that considerable effort goes into content creation. When the content is already prepped, the level of effort for starting up and maintaining VisualSP drops to next to nothing. We have used competitive DAP solutions before switching to VisualSP and found the ease of use, maintenance, content creation, and support a breath of fresh air. The solution is well-architected, well-designed, streamlined, reasonably-priced, and comes with tons of content. What's not to like?

Have not found anything about this product that I don't like.

VisualSP is delivering on-the-spot training for our end-users. We are using it enterprise-wide across multiple web applications, including custom home-grown ones. After deploying VisualSP, we found:

1. We no longer need to republish our applications when we need to post announcements. We simply create a banner in VisualSP and - boom - the announcement is posted without any code updates to the application.

2. When our users need support and handholding, whenever possible we send them a link to a walkthrough or a help article in VisualSP that shows them how to solve their issue within the application.

3. Application updates and roll-outs no longer require lengthy emails detailing all the changes, which our users are likely to disregard anyway. Instead, VisualSP just shows them what changed right in the application.

The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen.

I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser.

Finding the help content when I need it. I know we have access to learning sites from vendors and even third-party learning sites but they are not available when I am using the app - VisualSP is easily accessible for me when I run into an issue or encounter a new feature that I don't know how to use.

The platform is really helpful and it's always available, allowing more self sufficiency

Can't think of anything, it all looks good to me!

Allowing self sufficiency, providing training when I need it

I definitely like the fact that I can find contextual help when needed. It's easy to use and scalable, which is what I need for my organization.

Can't think of anything. I'd like them to continue adding reference points. I also follow them on LinkedIn and they post stuff there, too.

When needed, VisualSP provides help within the context of the issue. That's contextual help us very useful as it helps my team continue to work and not get stopped.

I can see how this application can help employees learn applications quickly. Having something right there for you is beyond helpful!

Can't think of anything. This plug-in fulfills our needs.

It allows us to visit a help area if we need any assistance with our services.

Easy to use, very intuitive functionality, low maintenance, reliable, and great support from the VisualSP team.

Don't have any specific concerns so far.

It provides inline help to our application users and reduces the number of support tickets, clarification emails and calls. End users save time on searching for the information - it appears right on a screen for each feature.

The transparent, open and fair co-operation

on a technical level sometimes a bit slow (performance issues)

VisualSP is listening carefully and producing the best possible, feasible solutions