Thryv Reviews

The biggest thing that I've liked about Thryv is that Jessica was fantastic throughout the process. I never felt like she was trying to sell me something. Instead, she took the time to listen and understand my business and recommend services that actually fit my needs. That made a big difference. And then once I got started, Ashley helped me get up to speed on the platform. She has been incredibly patient and knowledgeable and always willing to help. She even jumped in on a Zoom call the other week when I was checking in with Jessica and Jessica reached out to her. And she made the time to help us with some things, and she wasn't even scheduled to meet. That level of customer service is hard to find. So working with the Thryv team has been a great experience from start to finish. If you're a business owner looking to get more out of your marketing dollars while working with people who genuinely care about your success, I highly recommend Thryv. The initial setup of Thryv was extremely easy. Ashley was part of that onboarding process, and she just walked me through it step by step. Super, super simple. I would say it easily 10 out of 10.

I guess I wish the social media content manager could reach out to more of my groups in Facebook.

Thryv optimizes my Google business profile and lets me respond to Google reviews directly, helping me give better responses.

Keap allows small business owners like me to build systems and automation to run, grow, and scale our businesses. As a solopreneur just starting out, I couldn’t hire an assistant to help me schedule appointments or send out emails, and I was losing potential clients because I wasn’t following up consistently. My business felt chaotic.

Keap helped me create processes that run practically on autopilot, so I can focus on working on my business while still serving my clients. It’s like having a couple of extra employees.

I really appreciate Thryv for its level of service and communication. The initial setup was easy, which made the transition smooth. I'm also impressed by how it helps me in attracting new clients. This kind of support is invaluable to my business.

Nothing

I use Thryv for SEO and website services to help get new clients.

I use Thryv for business management and communication with clients, and it helps me manage all the details for client scheduling, notifications, and revenue. I like that the training to get me started was clear and concise. I like their customer service, and I like that it's easy to use. They designed my website and were very accommodating to make the changes I needed as I added services. There were links I needed to send clients for scheduling, purchasing, and invoicing, and they were simple in explaining those. The initial setup was easy and great.

{"I find the cost is high.","My business account with them doesn't do email automation.","I am chatting with my rep today to see if their platform \"keap\" is what i need to go with."}

I use Thryv for business management and communicating with clients. It helps me manage all the details for client scheduling, notifications, and revenue.

.Ease of creating estimates and invoices, also contact info storage

I wish Thryv had scheduling tools, and AI integration

Thryv helps keep my estimates and invoices in order

I like how Thryv is organized and they're on top of things. I speak to them every month, which is nice. It's laid out clean and clear about what they do, just to name a few things.

Can't think of anything in particular that could be added or corrected. I like everything.

I use Thryv for advertising, getting my Google listing to the top. They are good at maintaining and organizing social media presence. They're on top of things, and it's laid out clean and clear. Setup took some time initially, but overall was pretty easy.

I love everything about Thryv, from the customer service to the impressions I see happening in real time - this is service that delivers!

I can't say that there's anything that I don't like about Thryv. But I will say that when it comes to social posting, it makes a huge difference when you have a dedicated team member working specifically on your calendar.

I can monitor all lead calls that come in, making sure our sales team is hitting their mark without hovering over them - it gives me the tools to hold meetings with meaning without assumptions - the recording is right there for me and the sales team to review and correct where there needs correction and praise when praise is due.

.Makes things easy to manage and publish under one platform

I don't have anything to report that I dislike

Marketing posts

It’s easy to use, and the staff are helpful and knowledgeable. The AI tools are great, and the pricing feels very reasonable.

The only downside was having to do the onboarding through Zoom meetings, but it really helped to have the salesperson in the office at the same time to guide me through the whole process.

We’ve been a bit slow to respond to reviews in the past, but now it’s really easy to do directly through the dashboard.

The single Thryv platform has replaced multiple other platforms we used daily in our business, creating substantial overall savings and making it easier to move through every part of our workflow. We use most aspects of the Thryv platform on a daily basis and value how seamlessly everything is integrated, including invoicing, CRM, campaigns and communications, website development and updates, and scheduling and events. The user interface is intuitive and easy to learn, and we took full advantage of Thryv’s tutoring process to speed up our adoption. We also truly appreciate their responsive customer service.

The biggest drawback with Thryv is the learning curve. It’s such a capable, highly customizable platform that it simply takes time to learn all the ins and outs. Thryv’s onboarding process is very thorough, which helped a lot with company-wide adoption. Now that we’re competent using all aspects of the platform, our remaining complaints are mostly minor, niggling issues around how certain CRM functions integrate with campaigns and communications—especially the way TAGS can be used (or not used) to filter clients.

The biggest plus with Thryv is its competent, multi-functional setup, which has allowed us to replace more than five different incompatible platforms. That has led to substantial savings and a smoother workflow, since most aspects of our business are integrated into a single platform. In particular, the CRM integration with our website and communications (SMS and email) captures all client-initiated interactions and helps us respond quickly to questions and requests. TAG filtering also makes it easier to run more focused campaigns. The website is straightforward to edit through the Thryv platform, so we can handle changes in-house instead of relying on a third party, along with the extra costs and delays that usually come with that.