TherapyNotes Reviews

I was exceedingly grateful for Therapy Notes support reps kind and patient assistance. They were easy to access by phone, unlike some competitors, and they also followed up by emailing detailed step-by-step instructions for how to accomplish my specific tasks on their EHR. I highly recommend them!

I have been working with TherapyNotes (TN) for a psychotherapy practice for just over four years, and I've recommended them to everyone since I started.
Not only is the user interface easy to use and update, but TN also performs regular system updates that don't hinder daily tasks.

Importantly, TN support staff is available 24/7 (except for planned holidays and company events, which clients are informed about in advance via system banners).
As the Revenue Cycle Manager, I appreciate the access to EDI and billing information without being too IT-heavy. The billing settings are easy to update, and, again, help is always a call or an email away. They have great turnaround times!
I cannot recommend TN highly enough. Anyone working in behavioral health should consider it. The prices are also reasonable considering the ease of use and support.
They also offer services to help with credentialing and billing, but I haven't used those services.
The client portal is very easy to use from a phone or computer, even for most seniors.
Providers can create note templates, compliance forms, save staff licensure information, and more.
I think the suite of options gives TN a leg up in the behavioral health EMR system network.
I've used others that were very code-heavy, and I've used some that were almost cartoonish.
Thank you, TN! (I swear, I really love them this much. It sounds cliché, but they make my day easier.)

Courtney was amazing. She worked with me until we had resolved several issues. She was patient, funny, and motivated to figure things out. I'm so pleased with both Therapy Notes and the help I received.

I was very impressed with the customer service provided by Therapy Notes. After sharing my general information, the call was unexpectedly disconnected. However, the representative promptly called me back within minutes, eliminating the need for me to wait on hold again or find time to reconnect later. She was professional, efficient, and resolved my issue quickly. From the time the call dropped to the completion of assistance, my concern was addressed in less than 15 minutes. The experience demonstrated excellent responsiveness and customer support.

Therapy Notes was recommended to me by a colleague about six months ago. I am so glad that I took his recommendation. I have spent 28 years as a therapist/LCSW and I've struggles with the documentation process for most of that time. Therapy notes has made a huge difference in how I feel at the end of the day.

The process of onboarding was a pleasure because their support staff are extremely helpful, patient and kind even with my low-tech acumen. And when I do need help, they are always able to resolve my issues or questions quickly and courteously.

I love therapy notes! They have far and away the best customer service of any kind I have ever experienced. They have tech assistance that I can access by phone or email and it is always from well trained, patient people. The program itself is designed to make everything as easy as possible. I learned of this program from a friend and have recommended it to several other friends and family with friends who are starting out on their own, as I did, with almost no other help or guidance. Thanking them from the bottom of my heart right now!

The customer support team is always quick and efficient! Walking though the steps together is extremely helpful and the follow-up email is the best!

I really appreciate that every time that I have a question, the support team has gone out of their way to ensure my situation gets resolved. Overall, the format is easy to use and gives you the ability to customize forms and note templates. I like the Therapy Fuel component to assist with notes.

TherapyNotes staff is always polite, and knowledgeable.

Technician was polite, patient, and helpful.