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Sync.com Reviews

User Rating

3.2/5 (Based on 272 Ratings)

Rating Distribution

  • Excellent

    50%
  • Very Good

    3.3%
  • Average

    3.3%
  • Poor

    4.8%
  • Terrible

    38.6%

User Sentiments

End-to-End Encryption, Cross-Platform Compatibility, Seamless File Syncing, User-Friendly Interface

Slow Download Speeds, Limited Folder Download Functionality, Unresponsive Customer Support, Occasional Syncing Issues

Do You Use Sync.com?

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Review Summary

Users generally praise the product's user-friendly interface, ease of use, and reliability. They appreciate the broad range of features, including file sharing, synchronization, and backup capabilities, which make it suitable for both personal and business use. Additionally, users commend the product's customer support for being responsive and helpful. However, some users have expressed concerns regarding occasional syncing issues, limited storage space on the free plan, and the lack of advanced features such as two-factor authentication.

Pros

  • Easy to use and set up, with an intuitive interface.
  • Strong security features, including file encryption and twofactor authentication.
  • Seamless file sharing and synchronization across multiple devices and platforms.
  • Generous free plan with ample storage and user accounts.

Cons

  • Limited collaboration features compared to some competitors.
  • Occasional syncing issues reported by some users.
  • Lacks certain advanced features found in other cloud storage services, such as version control.
  • Customer support response times can be slow at times.

AI-Generated from the text of User Reviews

Reviews
JG

Jan Liza Gordon

July 3, 2025 Source: Trustpilot.com
How u got on at sync living …
I went to sync living in jennymount business park in belfast on 3 July 2025 to get a@rain poncho an a new walking stick an a scooter bag forcmy mobility scooter thomas that staff member who was helping me was a great help id recommend goin to sync to get anything mobility wise u need as great staff very helpful
Read more
D

Daniel

April 5, 2025 Source: Trustpilot.com
I wasn't invited to leave a review but…
I wasn't invited to leave a review but I wanted to anyway because of how great the paid service is. Very reliable ease of use PC or monile/tablet i wish I could give more than 5 stars thank you so much for the amazing service
Read more
DK

Daniel Kovach

February 8, 2025 Source: Trustpilot.com
Their service is nothing short of…
Their service is nothing short of perfect. Exactly what I was looking for and with their updated interface they're going to stay on top for a LONG time.
Read more
TG

Ted Griffin

December 17, 2024 Source: Trustpilot.com
My Experience With Sync Has Been & Is Fantastic
I found this page while trying to find a quick way to move files from my (about to be defunct) iCloud account to my Sync account and I was surprised to see some negative reviews here. I moved to Sync from Dropbox about four years (?) ago and it's been great. I use it for back-up/storage but also to send people links to download recordings of Zoom sessions and for some shared folders - eg: I dump receipts into one for my book keeper. The one time there was an issue, it was to do with an update that had some weird clash with Mac. Even though it was annoying, the support person stuck with it diligently until solved and seemed to know their product/tech - unlike so many support staff these days. I had major data loss concerns with iCloud and bizarre privacy + support issues with Dropbox so for me, Sync is a delight. I'm also really into the simplicity - yes, thumbnails would be nice most apps are over built with compulsory features you probably don't need and pointless A.I. so something that errs on the side of simplicity is heaven. FYI I very rarely write nice reviews for things.
Read more
R

Richard

September 20, 2024 Source: Trustpilot.com
After 10 years Sync.com is still the best
After over 10 years of using Sync.com, I can say it is the best cloud store service that I use - for personal and for charity work. The best features include the security, file history/recovery, sync or vault options, purge feature and support. The FAQs are very useful and for other queries the Support team are very quick to answer.
Read more
FM

Filliam H Muffman

September 12, 2024 Source: Trustpilot.com
Sync does a great job
Sync does a great job of keeping my files safe and giving me access to them anywhere I need them. It works fast and has a great interface.
Read more
C

Customer

September 11, 2024 Source: Trustpilot.com
Highly recommend this bot free cloud server
I have been with sync.com for over six years now and I have never had any issues. I value the fact that there is user-end encryption which means bots are not mining my files for data. Net privacy is my number one concern so I was delighted all those years ago to find a cloud server service that did not trawl my private data. The service is easy to use and, importantly, their customer service is excellent. I have highly recommended sync.com to all my friends, and I have no problem recommending their service to strangers.
Read more
IP

Ian Payne

September 11, 2024 Source: Trustpilot.com
Sync.com - the go to for cloud storage
Sync.com has been my go to solution for cloud storage for about 8 years now. It does everything I need simply, securely and without fuss. It integrates seamlessly with my Windows and MacOS file systems and provides a comprehensive mobile app. Basically, wherever I want access to my files I have it. Even better, they give a generous 5GB for free with the opportunity to increase that by completing challenges.
Read more
JB

Jessica Barrows

September 4, 2024 Source: Trustpilot.com
I have used Sync.com for a couple years…
I have used Sync.com for a couple years now.
I have not had a single issue with it. It works quietly and seamlessly, and does exactly what it is supposed to (syncing documents from my computer to the cloud for backup).
Read more
MG

Mac Green

September 2, 2024 Source: Trustpilot.com
Canadian Sync.com is splendid for cloud storage & anywhere-access
Sync.com is well worth a try for cloud storage & anywhere-access of files you never want to lose. I've had a good experience with the free 5GB storage account from this Canadian company & am considering the fine 1TB deal for 3 users @ $6 each. @Sync
Read more

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