SumUp Reviews

User Rating

4/5 (Based on 10,861 Ratings)

Rating Distribution

Excellent
70.4%
Very Good
5.8%
Average
1.9%
Poor
1.8%
Terrible
20.1%

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Review Summary

User reviews of SumUp highlight both its ease of use and speed of payment processing, with many praising the app's simplicity and next-day payouts. However, several users reported issues with customer service responsiveness, particularly regarding account verification, payment delays, and technical support. Some also experienced problems with their card readers, including unexpected device failures and difficulty obtaining replacements. While SumUp's customer service received praise for its helpfulness in certain instances, the inconsistency in support quality raises concerns about the company's reliability.

Pros

Easy to use, fast transactions, and low fees.
Excellent customer service with helpful representatives.
Convenient for accepting payments on the go.
Nextday payout for fast access to funds.

Cons

Devices prone to malfunctioning outside of warranty.
Customer support can be unresponsive and unhelpful.
Account verification process can be lengthy and frustrating.
Unclear policies and potential for funds being held.

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Reviews

Jasim Javed

November 11, 2024 Source: Trustpilot.com

I had the pleasure of meeting Mr Aadam Field Relationship Manager

I had the pleasure of meeting Mr. Aadam Nebi, our local Field Relationship Manager for SUMUP, and I couldn’t be more impressed. He was exceptionally professional, knowledgeable, and friendly, taking the time to address all my questions about the credit card machine setup and usage. His visit truly enhanced my experience with SUMUP, and I feel confident in the product thanks to his support. A 10/10 service—thank you, Aadam!

Queen Of Hearts

November 9, 2024 Source: Trustpilot.com

Hamza is incredible

Hamza is incredible, extremely helpful and very informative! I am so glad I left world pay!

Ali Mahmoud

November 8, 2024 Source: Trustpilot.com

It was nice of my new account manager…

It was nice of my new account manager Akshay to come in and provide me with new information regarding savings on my transaction fee’s as well as order me a new card machine with customer care due to battery and intermittent signal issues. Thank you a great experience.

Ania Stark-Ketcher

November 8, 2024 Source: Trustpilot.com

Following on from our meeting today

Following on from our meeting today, I cannot thank Imran Khan, our Account Manager, for all he has done for the organisation today. He was extremely helpful and resolved all the issues. I recommend Sumup but I would insist you have a an account Manager assigned to your organisation.
THANK YOU IMRAN :)

Alayna Pounder

November 8, 2024 Source: Trustpilot.com

Great service from Lee as he helped us…

Great service from Lee as he helped us with a new device and showed us the savings we could make by using SumUp one offer. Thanks again Lee

Mrs hayley malin

November 8, 2024 Source: Trustpilot.com

Raj was really polite

Raj was really polite, helped with a few questions I had about the system. Gave me a free stand. Great guy

Omar

November 7, 2024 Source: Trustpilot.com

Hamza was really helpful

Hamza was really helpful, easy to understand and helped our business lowering the monthly fees.

Serwan Begzada

November 7, 2024 Source: Trustpilot.com

Pleasant surprise to have a visit from…

Pleasant surprise to have a visit from a SumUp representative and nice of Akshay to come in and offer us a replacement device as well as show us savings on our account.

Connor Millican

November 7, 2024 Source: Trustpilot.com

Lee was great with helping with…

Lee was great with helping with devices. Look forward to my second site to be setup cheers Lee

Elle Younghusband

November 6, 2024 Source: Trustpilot.com

Lee helped with lowering my monthly…

Lee helped with lowering my monthly fees & a new device for my bridal shop… great service and highly recommended ☺️

SumUp Reviews

User Rating

Rating Distribution

Do You Use SumUp?

Review Summary

Pros

Cons

Jasim Javed

Queen Of Hearts

Ali Mahmoud

Ania Stark-Ketcher

Alayna Pounder

Mrs hayley malin

Omar

Serwan Begzada

Connor Millican

Elle Younghusband

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