LP

Lorena P

June 25, 2026 Source: G2.com

Easy to Use, Time-Saving Templates, and Smart Contact Recognition

What do you like best about Sinch?Easy to access and very user-friendly. Being able to save templates is a real time-saver, and I like that the platform automatically recognizes existing contacts.What do you dislike about Sinch?One area for improvement is the occasional performance issue. The platform can sometimes be slow to load, and it may log users out after periods of inactivity.What problems is Sinch solving and how is that benefiting you?It helps streamline candidate communication by centralizing conversations, recognizing existing contacts, and letting me save and reuse templates for common outreach. Overall, it cuts down on admin work and makes follow-ups easier to manage.

AD

Armando D

May 26, 2025 Source: G2.com

A very easy to use business messaging software

What do you like best about Sinch?Sinch is a very helpful and easy to use business messaging tool. It is very effective for campaign scheduling and chatbots to keep in touch with the customers. Its customer support staff is very helpful and resolve queries quickly. It can be easily integrated for multi channel purposes and business messaging.What do you dislike about Sinch?It may take a while to understand the user interface and navigation but gets easier over time with useWhat problems is Sinch solving and how is that benefiting you?Sinch solves the problem of campaign scheduling and business messaging very efficiently without any hassles or problems. The dashboards also keep us informed about ongoing and scheduled campaigns.

VS

Verified User in Information Technology and Services

April 18, 2025 Source: G2.com

Boa ferramenta para envio de mensagens via whatsapp

What do you like best about Sinch?ease of use; intuitive system; good visibility of submissions.What do you dislike about Sinch?little assertiveness in sending; slow support;What problems is Sinch solving and how is that benefiting you?Connecting with stakeholders and larger massive campaigns

VM

Verified User in Non-Profit Organization Management

March 31, 2025 Source: G2.com

Seamless and great user interface

What do you like best about Sinch?Its versatility and ability to support a wide range of messaging services, including SMS, voice, and video, across different channels like WhatsApp, Facebook Messenger, and moreWhat do you dislike about Sinch?One potential downside of Sinch is that it can be complex for smaller businesses or users who are new to communications platformsWhat problems is Sinch solving and how is that benefiting you?Having the ability to remind people on a different platform and reach out to them.

JL

Julio L

January 15, 2023 Source: G2.com

"manage communications and SMS messages"

What do you like best about Sinch?

It has provided us with the best functions so that all our clients can connect with us easily and simply, implementing through a mobile phone is very easy, it has allowed us to create completely personalized communications, and attract more people by doing our online marketing.

What do you dislike about Sinch?

Sinch is a very good tool with which we have not had any problems, it has offered us the best service for our company, and it has helped us create messaging through various platforms such as WhatsApp and make calls using AI.

Recommendations to others considering Sinch:

It is a very good mobile platform through which we can create good experiences with all our potential customers, it helps us create communications about products or questions that our customers have.

What problems is Sinch solving and how is that benefiting you?

It helped us to eliminate the lack of communication, when we started using this tool we realized how easy it can be to be in constant communication with what our clients need, regardless of the distance, Medinate Sinch everything is easier.

BX

Bruce X

November 23, 2020 Source: G2.com

"服务响应非常及时和专业"

What do you like best about Sinch?

使用的是WhatsApp服务，上线第一个月还在推广中，非常贴心的免了第一个月费用

What do you dislike about Sinch?

目前接触到的都很好，Sinch业务较多，有一些没有接触到，等有了更对合作再给建议

What problems is Sinch solving and how is that benefiting you?

使用的是WhatsApp官方号和Flashcall服务，希望可以降低使用短信的成本和减轻呼叫中心压力从而降低成本

AU

Anonymous User

November 23, 2020 Source: G2.com

"My best partners Sinch......"

What do you like best about Sinch?

Very helpful staff, flexible in their offerings and solutions

What do you dislike about Sinch?

Price not too competitive in most areas as compared with other providers

Recommendations to others considering Sinch:

Look at ways to collaborate.

What problems is Sinch solving and how is that benefiting you?

We work around areas in A2P SMS where they are not my strengths and Sinch has connections always almost of the mobile operators around the world and this is their advantage

AU

Anonymous User

November 23, 2020 Source: G2.com

"Review of Sinch"

What do you like best about Sinch?

Direct to the point. Easy to negotiate with.

What do you dislike about Sinch?

Different people which may handle different areas of the business. Need to know which to find at which period.

Recommendations to others considering Sinch:

None

What problems is Sinch solving and how is that benefiting you?

Getting good quality routes.

DB

David B

November 22, 2020 Source: G2.com

"Sinch - CPaaS enterprise solution"

What do you like best about Sinch?

Sinch have a very responsive support team, combined with a conversational API for facebook/whatsapp/web chat. The SMS solution was easy to implement and integrate.

What do you dislike about Sinch?

I'm looking forward to the raft of new features they have launching in 2021 which will provide my clients with additional features, plus a better user experience for customers

Recommendations to others considering Sinch:

For large organisations that want full control of their mobile messaging.

What problems is Sinch solving and how is that benefiting you?

Being able to manage large scale SMS campaigns (500k batch sends) with integrations into varied messaging channels based on user preferences. Personalised rich SMS is a big win also.

AS

Aron S

November 22, 2020 Source: G2.com

"Long time Sinch fan"

What do you like best about Sinch?

We have been delivering SMS messages of all sorts through Sinch since it was mBlox and CLX. We have been looked after by the company and the people for more than a decade. The breadth and depth of their service offering, particularly around mobile services, means that whatever problem I need solved, Sinch has always had a solution.

What do you dislike about Sinch?

The company is getting pretty large and their services are spreading beyond mobile. It is starting to feel a little bit less personal.

What problems is Sinch solving and how is that benefiting you?

Mostly message delivery anywhere in the globe. Whenever a customer needs access to a new region that we don't currently cover, Sinch flicks a switch and turns it on. No mess, no fuss.

Sinch Reviews

User Rating

Rating Distribution

Do You Use Sinch?

Lorena P

Armando D

Verified User in Information Technology and Services

Verified User in Non-Profit Organization Management

Julio L

Bruce X

Anonymous User

Anonymous User

David B

Aron S

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