Simplesat Reviews

What do you like best about Simplesat?It does not overcomplicate things, it’s easy for usWhat do you dislike about Simplesat?The dashboard is basic, it could have been much better if we were able to get or create one that we want.What problems is Simplesat solving and how is that benefiting you?It collects structured CSAT/NPS feedback automatically when tickets close.

What do you like best about Simplesat?Simplicity, easy to setup, Integration is very simple. It works well and it offer a lot of features for the first tier. Pricing is reasonnable.What do you dislike about Simplesat?The ui is set to works for complexe business but can be more simple.What problems is Simplesat solving and how is that benefiting you?It offer a way for our client/user can tell us what works and not! and improve our business guideline.

What do you like best about Simplesat?It helps me collect and organize feedback in a simple way. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content. Because my work involves patient communication, wellness programs, follow-up activities, and educational outreach, understanding people's experiences and feedback is important. What I love most about Simplesat is that feedback collection, survey distribution, response tracking, and reporting are available in one place. I can create surveys, share them through different channels, and review responses without spending much time managing separate tools. The setup was easy and the interface was simple to understand from the beginning. I use survey creation, satisfaction ratings, response collection, survey sharing, and reporting features. These help me gather feedback after consultations, wellness programs, and health education activities. I also like that responses stay organized and are easy to review when looking for patterns or areas that may need attention. What do you dislike about Simplesat? Recommendations to others considering Simplesat?Another useful thing is the flexibility in how surveys can be delivered. Email delivery, links, embedded surveys, and different satisfaction measurement options make it easier to collect feedback from different groups. The reporting and feedback insights help me understand overall satisfaction levels and identify common trends from responses. Performance has been reliable during regular use, and moving between survey creation, distribution, and feedback review feels smooth. The platform provides a good balance between ease of use and useful feedback management features without feeling overly complicated. Overall, it fits naturally into my daily workflow and helps me manage feedback in a more organized and structured way.What problems is Simplesat solving and how is that benefiting you?The platform is focused on customer satisfaction and feedback collection, which is great for its purpose. However, when working with different types of surveys, I occasionally found myself looking for a few additional research-style survey options. For customer feedback workflows it performs well, but some users may need more specialized survey capabilities depending on their use case.

What do you like best about Simplesat?What I liked the most so far was the interaction with the Simplesat team; they were very resolute in addressing my needs. I think the internal dashboards are quite cool and seem like they will be very useful. Additionally, the support part is easy and the product's usability is very intuitive. The ease of use greatly facilitated the migration process from Delighted to Simplesat, allowing me to perform many tasks on my own, without needing support help. The initial setup process was very easy, without any difficulty.What do you dislike about Simplesat?I think the information sent in the Daily Digest is not sufficient. They could have more details regarding the number of detractors, promoters, and neutrals. Another thing is our need to, when finishing a positive evaluation, present a link for the customer to review us on Amazon or other platforms. To do this, I need to know where my product was purchased, but Simplesat currently cannot handle this information.What problems is Simplesat solving and how is that benefiting you?I use Simplesat to collect NPS for two product lines, identify promoters and detractors, and receive feedback. This feedback helps me to outline internal actions.

What do you like best about Simplesat?Simplesat's platform allows us to measure our performance directly by our customers as it gives them a voice. The easy-to-navigate portal lets us know where we may need improvement.What do you dislike about Simplesat?Perhaps an easy to click within reports that would populate a list of who when the number is clicked (currently cannot click).What problems is Simplesat solving and how is that benefiting you?Ability to provide our customers a voice in our performance. Ability to have that voice broadcasted on our website.

What do you like best about Simplesat?I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 on recommending it.What do you dislike about Simplesat?Just started using it, so far so good.What problems is Simplesat solving and how is that benefiting you?I use Simplesat for its ease of use and the reporting feature, which helps us find ways to improve.

What do you like best about Simplesat?Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)What do you dislike about Simplesat?No qualms... anything not built in has connectors to solve via an external app.What problems is Simplesat solving and how is that benefiting you?Providing visibility for our Voice of Customer reporting across various journeys and touch-points as well as post-interaction feedback for our team.

What do you like best about Simplesat?Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. What do you dislike about Simplesat? Recommendations to others considering Simplesat?Support is top-notch, with quick resolutions and prompt modifications when needed. What problems is Simplesat solving and how is that benefiting you?

What do you like best about Simplesat?I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a great help. The support team is highly receptive, very helpful, and responds quickly whenever I have questions or encounter problems.What do you dislike about Simplesat?The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to customize all aspects of the survey, like for example, allow me to change the opening question, allow me to add a photo background.What problems is Simplesat solving and how is that benefiting you?I use Simplesat to gauge customer feedback and send surveys easily via a link. The support is very fast to reply, which is a great help.

What do you like best about Simplesat?I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it.What do you dislike about Simplesat?I don't have anything to add here.......Recommendations to others considering Simplesat?Understand how our customers perceive the services we provide What problems is Simplesat solving and how is that benefiting you?