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Shiprocket Reviews

User Rating

3.4/5 (Based on 1,904 Ratings)

Rating Distribution

  • Excellent

    47.3%
  • Very Good

    1.4%
  • Average

    1%
  • Poor

    48.1%
  • Terrible

    2.2%

User Sentiments

Cost-Effective Shipping Rates, Multiple Courier Partner Options, User-Friendly Interface, Real-Time Order Tracking

Frequent Delivery Delays, Inconsistent Customer Support, Weight Discrepancy Issues, Unreliable Delivery Partners

Do You Use Shiprocket?

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Review Summary

Overall, users appreciate Shiprocket's user-friendly interface, affordable pricing, diverse features, and helpful customer support. They find the platform easy to navigate and set up, with a wide range of features to streamline shipping processes. Many users highlight the cost-effectiveness of Shiprocket's services, making it suitable for businesses of various sizes. Positive feedback also mentions the platform's ability to integrate with multiple marketplaces and carriers, enabling seamless shipping management. However, some users have expressed concerns regarding occasional technical glitches and the need for improved reporting and analytics capabilities.

Pros

  • Comprehensive shipping solutions: Supports multiple carriers, domestic and international shipping, and COD.
  • Easy integration: Seamlessly integrates with leading ecommerce platforms and marketplaces.
  • Realtime tracking: Provides shipment tracking updates to customers and businesses.
  • Affordable pricing: Offers flexible pricing options to suit different business needs.

Cons

  • Limited international shipping options: May not support shipping to certain countries or regions.
  • Occasional technical glitches: Some users have reported technical issues with the platform.
  • Customer support response time: Some users have expressed concerns about the responsiveness of customer support.

AI-Generated from the text of User Reviews

Reviews
AK

Aditya K

August 15, 2026 Source: G2.com
Reliable Shipping and Easy Order Management
What do you like best about ShipRocket?I like Shiprocket’s newer AI-powered features, especially smarter address checks, improved NDR management, and automated shipment protection. These updates make shipping easier, reduce delivery issues, and give sellers better control over their ordersWhat do you dislike about ShipRocket?Shiprocket could improve by making customer support faster and more responsive, providing more accurate real-time tracking updates, and reducing delivery delays. A simpler dashboard and clearer pricing would also make the overall experience better.What problems is ShipRocket solving and how is that benefiting you?ShipRocket simplifies logistics by aggregating multiple courier partners into a single platform, aiding in fast shipping and reducing confusion with rates. Its integration with e-commerce platforms streamlines operations for businesses of all sizes.
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RK

Rajiv K

May 21, 2026 Source: G2.com
One-Stop Shipping Solution with Easy Price and Speed Comparison
What do you like best about ShipRocket?One stop solution for all kind of shipping need no need to go multiple places to check price and shipping speed.What do you dislike about ShipRocket?International shipping option is not currently present.What problems is ShipRocket solving and how is that benefiting you?Shipping the product offline with different courier packages and tracking is one of the biggest problem which is solves.
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VD

Vidhi D

May 7, 2026 Source: G2.com
Convenient with Diverse Options, Yet Occasionally Unreliable
What do you like best about ShipRocket?I like ShipRocket for its convenience and the range of options it offers. I have four to five different delivery options with varied prices, allowing me to choose the best one based on time and cost. The tool provides options like Amazon and Shadowfax, making it easy for me to select the delivery service I want, depending on the number of days and pricing involved. It was also pretty easy to set up with the help of our POC.What do you dislike about ShipRocket?At times, the package does not reach the customer, and a lot of times, the deliveries take a bit longer. It's a bit unreliable.What problems is ShipRocket solving and how is that benefiting you?ShipRocket helps us send tracking links to customers and ensures reliable product delivery, which people can depend on.
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GK

Ganavi K

February 4, 2026 Source: G2.com
Shiprocket Makes Remote Shipping Easy with Fast Support and Smooth Integrations
What do you like best about ShipRocket?We use shiprocket mainly whenever we get a order from non- serviceable areas where other courier don't reach. its easy to book a shipment even for remote location. customer support is very quick and it has a so many features and easy to implement. integrations' is very easy.What do you dislike about ShipRocket?Some deliveries to remote areas take longer than expected. and sometimes tracking and delivery updates are delayed.What problems is ShipRocket solving and how is that benefiting you?Shiprocket ensures we don't loose a customer just because of limits serviceability. overall it benefits us by expanding our reach and keeping more order fulfilled.
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GR

Gulab Radhakrishnan

January 19, 2026 Source: Trustpilot.com
Smooth deliveries and reliable support
I run a small homemade snacks brand in Coimbatore. We send murukku, banana chips, seedai and mixture. Been using Shiprocket for 8 months now. Works well most of the time, dashboard is simple and I can see courier rates easily. I have been assigned a person to reach when any problem arises. I really like how she follows up till delivery. COD could be a bit faster. But overall, good experience for small sellers like us.
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KB

Kalpana Badami

January 18, 2026 Source: Trustpilot.com
Reliable and Simple to Use
I've switched to Shiprocket after dealing with messy logistics from other providers. The tracking is super straightforward no more chasing updates and pickups happen right on time. Deliveries always go smoothly, and it's a relief for my small online shop.
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NZ

Nadine Z

November 22, 2025 Source: G2.com
A lifesaver during Ramadan and holiday rushes
What do you like best about ShipRocket?The batch processing of orders. We can print hundreds of shipping lables for our gift boxes in minutes, not hours.What do you dislike about ShipRocket?The interface can be slow during peak seasional traffic.What problems is ShipRocket solving and how is that benefiting you?Eliminated the chaos of manual order fulfillment during our busiest seasons, ensuring our gifts arrive fresh and on time.
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AA

Abdullah A

November 22, 2025 Source: G2.com
Transformed our abaya business from local to national
What do you like best about ShipRocket?The seamless multi-courier integration. We ship delicate embroidered abayas that need careful handling, Now we can choose the best courier for each order automatically.What do you dislike about ShipRocket?The return management process feels a bit clunky compared to the forward shipping.What problems is ShipRocket solving and how is that benefiting you?Solved our huge problem of damaged items and delayed deliveries by giving us access to premium, reliable courier partners.
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OS

Omar S

November 22, 2025 Source: G2.com
Secure shipping for our high-value Oud collections
What do you like best about ShipRocket?The ability to assign ''priority'' or ''Secure'' Shipping services for orders above a certain Value.What do you dislike about ShipRocket?Insurance claims for damaged high-value items can be a slow process.What problems is ShipRocket solving and how is that benefiting you?Gave us and our customers peace of mind when shipping expensive glass bottles of attar across the country.
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SA

Syed Asad A

October 7, 2025 Source: G2.com
Real-Time Tracking Brings Peace of Mind
What do you like best about ShipRocket?The speed of fulfilment stands out. Order are processed and tracked in a real time, which gives our customers confidence and helps us launch collections without delivery worries.What do you dislike about ShipRocket?The analytics dashboard could offer deeper insights on return and courier performance.What problems is ShipRocket solving and how is that benefiting you?As a fast-moving fashion brand, we need a logistics partner that could keep up. Shiprocket gave us faster deliveries, transparent tracking, and simpler returns all of which improve customer loyalty and repeat sales.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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