ShipHero Reviews

User Rating

4.6/5 (Based on 568 Ratings)

Rating Distribution

Excellent
85.7%
Very Good
3.2%
Average
0.4%
Poor
1.4%
Terrible
9.3%

User Sentiments

Excellent Customer Support, User Friendly Interface, Efficient Order Fulfillment, Seamless Shopify Integration

Limited B2B Functionality, Slow Support Response Times, Inventory Syncing Errors, Lack of Endicia/Stamps.com for UPS Labels

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Review Summary

Overall, Shiphero receives positive feedback from users, earning an average rating of 4.2 out of 5 across multiple review platforms. Customers commend its user-friendly interface, robust features for inventory management and order fulfillment, efficient shipping capabilities, and excellent customer support. However, some users have expressed concerns about occasional technical glitches, limited customization options, and pricing that may be higher than some competitors. Despite these minor drawbacks, Shiphero is generally praised for its ability to streamline shipping processes, save time, and enhance overall shipping efficiency, making it a popular choice among e-commerce businesses.

Pros

Comprehensive inventory management: Streamline stock levels, optimize fulfillment processes, and prevent overselling.
Advanced order management: Automate order processing, consolidate orders from various channels, and expedite shipments.

Cons

Steep learning curve: The extensive feature set may require a significant time investment to fully comprehend and utilize effectively.
Occasional system glitches: Some users have reported encountering occasional bugs or glitches that may temporarily disrupt operations.

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Reviews

Mark

January 10, 2026 Source: Trustpilot.com

ShipHero is exactly what we wanted

We have used ShipHero for a few years now. When i sit back and think "gee if I was do design my own WMS exactly the way I want it, what would it look like?" I think it would be exactly what ShipHero is. It does everything we want, then it gave us more features we did not even think of. We are very happy we selected ShipHero as our WMS.

Mitch M

January 9, 2026 Source: Trustpilot.com

A Software that actually works!

We’ve used a lot of warehouse tools over the years, and ShipHero stands out as one of the few platforms that’s clearly built by people who actually understand fulfillment at scale.

What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t.

The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes.

Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time.

ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth.

If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.

Casey M

June 5, 2025 Source: G2.com

ShipHero has saved us an incredible amount of time and energy!

What do you like best about ShipHero?

ShipHero made it easy to connect all of our ecommerce platforms to one central location, saving us so much time and energy in managing orders from all over the internet. The automation is seamless, and the setup process was simple. It's also amazing to be able to track orders all in one place, without having to bother anyone for tracking information. We had one question, and support took care of us right away. Amazing expreience!

What do you dislike about ShipHero?

We have not experienced any downsides to ShipHero.

What problems is ShipHero solving and how is that benefiting you?

ShipHero is saving us time and energy in managing our orders from across several ecommerce platforms, and helping us track our inventory.

Verified User in Warehousing

May 22, 2025 Source: G2.com

ShipHero Implementation

What do you like best about ShipHero?

The implementation of ShipHero at E53 Fulfillment has been a seamless and highly successful experience, thanks to the exceptional support provided by the ShipHero team—especially Taylor.

What do you dislike about ShipHero?

Recommendations to others considering ShipHero?

Taylor demonstrated outstanding professionalism and commitment throughout the onboarding process. She conducted regular meetings to gather feedback, proactively addressed all our queries, and ensured that each phase of the implementation was tailored to our operational requirements. Her responsiveness and hands-on approach were instrumental in overcoming challenges and streamlining our transition to ShipHero.

What problems is ShipHero solving and how is that benefiting you?

Ryan B

May 16, 2025 Source: G2.com

As a Small ecomerce company this was a Homerun choice

What do you like best about ShipHero?

You can use it out of the box. They provide a full academy at your disposal, and we have used it to train all our managers and hourly.

What do you dislike about ShipHero?

I am not in love with the cycle counting screens and the ability to get base reporting from any open counts.

What problems is ShipHero solving and how is that benefiting you?

Inventory traceability and efficient picking and packing without a major capital expense of equipment.

Nickolas H

May 12, 2025 Source: G2.com

Revolutionized our business processes and logistics through ShipHero WMS onboarding.

What do you like best about ShipHero?

ShipHero has been an outstanding upgrade to our business. From the team that has onboarded us (shoutout to Taylor LeGere and Alex Lewkowict) to the product itself, ShipHero is made for the business that is looking to make their logistics and warehouse management state of the art. It's seamless to onboard and provides intelligent oversight of your operation like none other.

What do you dislike about ShipHero?

At this point, nothing. We would like for there to be more LPN visibility, as we are operating out of one warehouse and will be growing into our second. With a growing demand of products and a need to create efficiency in our space, having even more visibility on where our products are in the warehouse and not just in the system, will change the game! Something for future thought.

What problems is ShipHero solving and how is that benefiting you?

ShipHero is solving a bit of everything from the perspective of shipping and warehouse management. We have a seamless way to receive and account for products, we can accurately pick and pack orders in a tracked and timely manner, we can have full oversight of work flow, productivity, and product movement, and we have competitive rates now with all of our shipping partners that were provided because of the fantastic partner relationships with ShipHero. Because of ShipHero, we were able to reduce our on-hand labor by 50%, while increasing productivity by 20-30%.

Jessica B

April 18, 2025 Source: G2.com

WMS that helps everyone

What do you like best about ShipHero?

It has multiple solutions for different clients and users.

What do you dislike about ShipHero?

The information is easy to access and being able to have the clients have access is huge.

Recommendations to others considering ShipHero?

Lot # can be a tricky thing as well as custom API's.

What problems is ShipHero solving and how is that benefiting you?

Verified User in Manufacturing

April 9, 2025 Source: G2.com

New Customer, Happy Customer!

What do you like best about ShipHero?

The platform is intuitive, clean, and highly functional—it’s easy to train teams on and integrates seamlessly into our workflow. The onboarding experience was outstanding, thanks in large part to our specialist, Alexander Tiezzi. He was knowledgeable, responsive, and genuinely committed to our success. We always felt supported and set up for long-term success.

What do you dislike about ShipHero?

ShipHero gives us real-time visibility into our fulfillment operations across multiple warehouses, which is essential for a fast-moving, seasonal business like ours. The reporting tools, automation rules, and inventory tracking features save our team time and reduce errors. We’ve also seen a noticeable improvement in shipping speeds since going live.

What problems is ShipHero solving and how is that benefiting you?

ShipHero has helped us centralize and streamline our fulfillment operations across multiple warehouses. Before, we lacked real-time visibility and had to manage processes manually, which was error-prone and inefficient—especially during peak season. Now, we’re able to move faster, fulfill more accurately, and provide a better experience for our customers. It’s also made it much easier to manage split shipments and track inventory levels in real-time, which has been a game-changer for planning and scaling.

Joseph B

March 31, 2025 Source: G2.com

Outstanding software and even better support team!

What do you like best about ShipHero?

Our team has enjoyed the ease of use while having the option of being very in-depth. ShipHero makes inventory tracking & shipment fulfillment so simple that I can't believe we didn't try this years ago. From receiving to packing, every step is very intuitive and straightforward. We were wasting a ton of time with other software that fell short or resorting back to Google Sheets but now we have a simple interface for all users to get information from any device in real time. Never again will we have to search for an item in the warehouse!

What do you dislike about ShipHero?

Recommendations to others considering ShipHero?

Everyone on the ShipHero team is very genuine, patient, and considerate of our time. Avi, our Implementation Manager, honestly could not be better. He takes great care in listening to our needs and immediately guiding us to a solution to ensure our time is utilized efficiently. Even in a rare instance that he does not have an immediate answer, Avi always follows up with us extremely fast and thoroughly provides us with the answer we need. Implementation was simple but very hands-on. It's easy to get lost in a new software but Avi was always there to get us back on track even outside our normal meeting times. We love to tinker and when we do sometimes we mess things up! A quick ping to Avi and we are back to where we needed to be. You never feel alone or abandoned after the sale with the ShipHero team, which provides us a huge sigh of relief.

What problems is ShipHero solving and how is that benefiting you?

Lorenzo G

March 26, 2025 Source: G2.com

Great Customer Support

What do you like best about ShipHero?

We have been using ShipHero for over 4 years and love their customer support team! It’s key to keeping operations running smoothly and efficiently.

What do you dislike about ShipHero?

The transition from Static to Dynamic has its flaws and the list of approved/supported equipment is limited.

What problems is ShipHero solving and how is that benefiting you?

With the new Dynamic version we can now also track expiration dates and lot numbers. This has been huge as a number of our customers have perishables like food, makeup or vitamins.

ShipHero Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ShipHero?

Review Summary

Pros

Cons

Mark

Mitch M

Casey M

Verified User in Warehousing

Ryan B

Nickolas H

Jessica B

Verified User in Manufacturing

Joseph B

Lorenzo G

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