Salesforce Field Service Reviews

User Rating

4.6/5 (Based on 405 Ratings)

Rating Distribution

Excellent
67.2%
Very Good
28.6%
Average
3.7%
Poor
0.5%
Terrible
0%

User Sentiments

Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App

Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost

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Review Summary

Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility.

Pros

Enhanced mobile functionality for efficient field operations.
Streamlined scheduling and dispatching for optimized resource allocation.
Realtime visibility into field operations for improved decisionmaking.

Cons

Some users have reported occasional connectivity issues.
Limited customization options compared to other field service solutions.
Steep learning curve for new users, requiring dedicated training.

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Reviews

Verified User in Computer Software

July 16, 2025 Source: G2.com

Salesforce usage

What do you like best about Salesforce Field Service?

All information is on salesforce . We can contact the customer on Salesforce and all information is within the application. We can also contact the customer over phone. Additionally, all information for all client contacts are available on Salesforce in one place.

What do you dislike about Salesforce Field Service?

Nothing so far. Salesforce meets every criterias used in our project.

What problems is Salesforce Field Service solving and how is that benefiting you?

We need to hear from the customer and be able to contact the customer from the same platform. The project status also needs to be visible to all. This was a problem before and salesforce has resolved this.

Andres P

July 4, 2025 Source: G2.com

CRM and connectivity between clients and leads conexión y trazabilidad de punta

What do you like best about Salesforce Field Service?

.the way to organize a pipeline in the organization easily and quickly

What do you dislike about Salesforce Field Service?

sometimes the program has failures in communication and in calls with clients

What problems is Salesforce Field Service solving and how is that benefiting you?

the

Christian M

June 16, 2025 Source: G2.com

Field Service Review

What do you like best about Salesforce Field Service?

.It does its job in helping our teams make sales

What do you dislike about Salesforce Field Service?

A lot of my team has issues on android phones

What problems is Salesforce Field Service solving and how is that benefiting you?

It allows us to be more hands off when it comes to the jobs on our day

Verified User in Telecommunications

June 10, 2025 Source: G2.com

One stop shop!

What do you like best about Salesforce Field Service?

It’s a one stop shop for field workers who are working appointments and conducting services to customers!!

What do you dislike about Salesforce Field Service?

Haven’t ran across any downside! I don’t know the cost, but it may be expensive as all things Salesforce usually are!

What problems is Salesforce Field Service solving and how is that benefiting you?

It incorporates customer information, customer needs for appointments, etc. Field workers no longer have to go to several various platforms to find information needed on a call as everything they need is in a user-friendly interface.

Verified User in Logistics and Supply Chain

May 13, 2025 Source: G2.com

Multiple Stock movement route Simplify Inventory Management

What do you like best about Salesforce Field Service?

.The ease of tracking stock and maintaining checklist, warehouse management

What do you dislike about Salesforce Field Service?

Lack of customisation background according to one's preference

What problems is Salesforce Field Service solving and how is that benefiting you?

Simplifying

Khrystyna B

April 16, 2025 Source: G2.com

Time Communication and Coordination Used for dispatchers

What do you like best about Salesforce Field Service?

.Real-time Scheduling and Optimization, Mobile App for Technicians, 360-Degree Customer View

What do you dislike about Salesforce Field Service?

Licensing Costs, Customization Dependencies

What problems is Salesforce Field Service solving and how is that benefiting you?

Real-

Lluwellyn N

March 20, 2025 Source: G2.com

Field Service on the go

What do you like best about Salesforce Field Service?

Drive agents making copilot valuable for all field service Consultants well articulated Ke note Customer wants an answer on the spot. Its all about Data. This is te best app.

What do you dislike about Salesforce Field Service?

I cant really say that this app is bad, porpperly the best app I had come across. Great to have and use on daily basis especially when on one is on the road. G

What problems is Salesforce Field Service solving and how is that benefiting you?

The best part of the app , is to monitor which job has been ben fulfull by agent and on the go, easy wy to communicate and track jobs and

Verified User in Computer Software

February 19, 2025 Source: G2.com

Birds-eye view of all team members and scheduled appointments

What do you like best about Salesforce Field Service?

.Guided setup, Mobile App , pre defined APIs and ease of use

What do you dislike about Salesforce Field Service?

Nothing specific, it is quite useful for any service industry

What problems is Salesforce Field Service solving and how is that benefiting you?

Schedules, field trips and end to end tracking

Frances B

January 6, 2025 Source: G2.com

I keep track of my database in a detail oriented way.

What do you like best about Salesforce Field Service?

It is user friendly and keeps all my records in order. I love how it has integrations with different softwares such as dialpad and calendly. Powerdialer with dialpad is one of my personal favorites.

What do you dislike about Salesforce Field Service?

Sometimes the integrations don't work properly. They still have a few bugs with dial pad specially. In my field it is annoying.given that I handle a lot of calls and I find myself erasing cookies all the time in order to use Salesforce properly

What problems is Salesforce Field Service solving and how is that benefiting you?

It helps us keep reports of cancelling students and keep track of leads. It also hold the data bases for the different programs we work with as a college helping us keep detailed notes and details about each lead. It also allows us to do bulk emailing and sms. Salesforce has made my work life much easier.

Verified User in Building Materials

November 13, 2024 Source: G2.com

Dispatching and mobile job execution A market leader in field service management, but lacking strong mobile capabilities.

What do you like best about Salesforce Field Service?

User friendly interace, improved scheduling and optimization engine, configurations and customizations availability

What do you dislike about Salesforce Field Service?

mobile app is not the best in the makret and lacking lot of basic feature. Works great for basic mobile customization but not recommendation for heavy customization

What problems is Salesforce Field Service solving and how is that benefiting you?

Scheduling and

Salesforce Field Service Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Salesforce Field Service?

Review Summary

Pros

Cons

Verified User in Computer Software

Andres P

Christian M

Verified User in Telecommunications

Verified User in Logistics and Supply Chain

Khrystyna B

Lluwellyn N

Verified User in Computer Software

Frances B

Verified User in Building Materials

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