Salesforce Field Service Reviews

Easy to use and understable. Helps in Data collection of team and program metrics.

There is nothing to dislike about Salesforce

It is easy to use and i can collect the data very fast and efficiently.

it helps our team to gather data of our team metrics at a common place

i use it everyday i do not dislike anything about salesforce

it helps our team to gather metrics at a common platform which helps in effecient working and good tracking of goals

Easy to use and navigate around. Features are relevant and impactful. We use this to work on our sales pipeline and the reports feature is quite useful to track metrics. Strongly recommended.

Nothing, I use this platform on daily basis and till date there is nothing which I disliked.

The reports and dashboards we prepare on salesforce help us keep a track on our existing pipeline. It makes sure we do not miss any opportunity and has improved our conversion rates.

Its a powerful tool for an organisation looking to improve optimize and staremline therir field service operations

Salesforce platform need extensive development support so it can be customised to a specific clients needs

Customer satisfaction

Salesforce has a great navigational features with minimalistic understanding . It can be easily adaptive, Focus oriented, Salesforce eases up work load by timely tracking of data and preparation of charts. By the frequency of use it understands your next step and make it available in dashboard. Ease of integration across different platforms . Good customer support, It's pretty good to have a hands on experience in Salesforce.

Can be better optimised for mobile devices mainly for Android.

Real time tracking of sales data

Connecting the field to customers and executives. Allows service providers to access data from sales and other departments.

If you're not a gant expert, there was a little learning curve.

Field agents could get data about customers on demand in the platform rather than contacting another employee.

Salesforce Field Service is truly impressive. Its seamless integration with the Salesforce ecosystem ensures a unified platform, streamlining operations. The robust scheduling and dispatching features enhance efficiency, while real-time updates empower teams to make informed decisions. The mobile functionality brings flexibility, allowing field agents to access crucial information on the go.

The user interface, though functional, could benefit from a more intuitive design to reduce the learning curve for new users. Enhancements in offline functionality would also enhance field agent's productivity in areas with limited connectivity.

Salesforce Field Service effectively addresses operational challenges by optimizing scheduling, dispatching, and real-time communication. This streamlines workflows, reduces response times, and enhances overall service delivery. The seamless integration within the Salesforce ecosystem ensures a unified platform, providing a holistic view of customer interactions.

It really helps me in reducing execution time and human errors and the automation which helps in scheduling appointments,good customer support,we can automate many task at once, and inventory management.anyone can learn ,it is easy to use and can also do integration implement done with less time

The UI is clunky,lack of intuitiveness ,too much data entry,this mmhas to be improve

Salesforce Field Service provides the real-time updates on technician statua and job progress ,with the help of various range of communication tools, including messaging and collaboration features,this can improve communication between technician, dispatchers and customer,which lead to more efficient and effective field service operations.

It's very efficient and it's easy to collect program data, team data etc.

It's a good platform so nothing in specific.

It is helping us in leveraging a single platform to view/collect team relevant data.

Insurance Sales field is best field to get higher income and stability.

Less time to give your self in salesforce filed

we have to genrate leads in salesforce we make a process to genrate more leads by using social media or online platform to get higher benfits