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Proton mail Reviews

User Rating

3.4/5 (Based on 1,090 Ratings)

Rating Distribution

  • Excellent

    43.7%
  • Very Good

    3.5%
  • Average

    5.9%
  • Poor

    45.8%
  • Terrible

    1.2%

Do You Use Proton mail?

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Review Summary

Users praise ProtonMail's strong security features, ease of use, and commitment to privacy. They appreciate the end-to-end encryption that ensures secure communication, the user-friendly interface that simplifies navigation, and the transparent privacy policy that fosters trust. However, some users express concerns regarding limited storage space, occasional technical glitches, and a perceived lack of advanced features compared to competitors. Overall, ProtonMail receives positive feedback for its dedication to security and user experience, but it could benefit from expanding storage capacity, improving reliability, and introducing more advanced functionalities.

Pros

  • Enhanced security features: Endtoend encryption and zeroaccess architecture protect user data.
  • Privacyfocused: No user data is sold or shared, ensuring the utmost privacy.

Cons

  • Limited storage: Free accounts have a storage limit, requiring users to upgrade for more space.
  • Occasional connectivity issues: Some users have reported intermittent connectivity problems.

AI-Generated from the text of User Reviews

Reviews
MS

Mad Shaki

March 22, 2026 Source: Trustpilot.com
A genuine Gmail alternative
honestly proton mail is pretty great, i switched like 6 months ago and havent looked back. Setup was easy, the interface is clean and simple. Only thing is the free storage is a bit limited but for normal use its fine. Would defenitely recomend it if your tired of google reading your emails
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M

Mackenzie

March 20, 2026 Source: Trustpilot.com
I'm surprised to see so many negative…
I'm surprised to see so many negative reviews. I've had no issues with using Proton Mail.
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GW

Grace Williams

March 19, 2026 Source: Trustpilot.com
Really shocked by Proton's low rating…
I'm really shocked that Proton's rating isn't 5* as they're such an excellent company. Their email app is beautiful to look at and use and with all the features they offer I feel its a bargain. And I really respect the values they demonstrate as a company - keep up the great work Proton!
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VB

Viktor Bryukhanov

March 18, 2026 Source: Trustpilot.com
Happy Customer!
Paying for Proton under a pseudo. I've received the order ID of 19638267 for Proton Visionary which I'm proud to be apart of. As for my stance on Proton I'm 100% for the ethical uses of technology and privacy. Personally I believe Proton should hand over information if something is abused. That being said I've believed in the company enough where I was excited enough to pay $39.99 for their software. More and more people are suggesting their software on YouTube even. All things considered I plan on paying for Proton under the Visionary plan for quite a while.
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CH

Claus Hindsgaul

March 15, 2026 Source: Trustpilot.com
Works well as safe replacement for mail, calendar, cloud storage, password manager etc.
I transistioned to Proton two months ago and soon bought a paid subscription. Their suite of tools works quite well as drop-in for less privacy safe alternatives like Google, Dropbox etc. Very intuitive to use and with familiar user interfaces. The support has been very responsive (maybe because its a paid subscription?).

Features are still being added, and in particular Proton Drive and Pass appear to recieve new features regularly.

If you are aware to follow the advice saving recovery codes for emergencies and other recovery options, I am convinced your data (and your future access to them) is safe very at Proton.
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MR

Manuel R

March 12, 2026 Source: Trustpilot.com
Very impresive solution and trustable!
I was really suprised how good all services are working and designed.

All Proton services and apps are very user friendly already with "free" plan.

I directly bought first abo to extend the space etc. I am happy that i have found proton since i dont want to support the massive data collection of google anymore.

Proton overs the best data privacy soltution from my POV compared to really good and transparent prices! Very trustable company. To all haters: regarding FBI collaboration please read carefully the news. Proton has no insight to your data! It is even open source and the code can be checked.

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MB

MRS MORNA BLAKE

March 1, 2026 Source: Trustpilot.com
Ethical European email, great for the boycott.
I switched to Proton as they are European and have great packages from free to paid. Plus they have ethics and morals, and being European , it's great for the boycott.
It's very professional and all apps, or online, look nice and are user friendly. I got a paid package to store my pictures in, wallet info and notes, as I've left Google completely.
I'm enjoying using all the apps and find them user friendly. I've had no issues.
The only niggle is calenders can only be one colour when adding things. Plus the file for notes has no search bar, you have to scroll.
All in all I'm very pleased, and glad to be untangled from American apps that abuse your info. I use all the apps so no longer need yahoo or any Google app, thanks to Proton.
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SB

Ste Bera

February 23, 2026 Source: Trustpilot.com
Good service
I’ve been using Proton Mail for about 8 years as a paying user, and I’m really very satisfied. The only issue is that after the latest Android update, it sometimes doesn’t send email notifications, but I’m sure they’ll fix it soon.
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M

MM

February 22, 2026 Source: Trustpilot.com
Good UI and nice features (newsletters
Good UI and nice features (newsletters, custom domains). Has always worked reliably.
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AS

Alexei S

February 21, 2026 Source: Trustpilot.com
In love with Proton Bundle!
I decided to try Proton bundle starting with paid Unlimited bundle plan. I have not yet tried the Drive, but I am in love with Proton Mail, Proton Pass and Proton Authenticator. After a few days I upgraded to Duo bundle to increase the storage and for extra email addresses, even though I am the only user. GUI and choice of themes is amazing. No steep learning curve. I got used to it so fast! I rarely leave reviews, only when I am indeed in love with the service or a product, and this is the case here. The only downside in Proton Mail I can think of is that you can only delete 1 email address per year. I created a couple that I decided I did not need and could not delete them, since I had deleted one prior to that. I know where this rule is coming from, but if Proton could identify that some specific email address was never used to send or receive email it should not be a subject to that rule. But it is not a deal breaker for me. Still love everything about Proton and super happy that I switched.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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