PaceKB

About PaceKB

For businesses, having a robust knowledge base is essential for customer satisfaction and efficiency. With the PaceKB Knowledge Base Software, professionals can provide quick, 24/7 access to their customers’ most frequently asked questions. This comprehensive solution simplifies time-consuming support-ticket processes and boosts customer service quality. Not only does this support system have an easy-to-navigate design that helps users find exactly what they need quickly, but it also has powerful search engine capabilities for more specific inquiries. Plus, each account is completely customizable: features include drag-and-drop builder tools, unique design options, categories with subcategories and more. So, professionals can give their users a seamless digital experience while they get the information they require in no time. For companies looking to revolutionize digital customer service efforts and make things easier on their team members alike, the PaceKB Knowledge Base Software is the perfect solution!

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $41.65. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

PaceKB Features

Show Feature Explanation

Analytics (Website)

Displays statistics of websites traffic and user behavior

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

White Labeling

To rebrand using customized name, logo and digital impressions

SEO Management

Allows to optimize the website to support easy indexing by search engines

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

HTML Support

Availability of signatures in HTML format

WYSIWYG Editor

Helps to edit in real time while building the website using the software

PaceKB Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

Categories - 5
Articles - 25
Public Knowledge Base
Template Customization - Standard Template Only
Localizations - 1
Reporting Dashboard - 3 Months Data
Storage - 1GB

Plus $41.65 $49.99 per month

$499.90 per year

Features

Categories - 25
Articles - 250
Sub Users - 3
Public Knowledge Base
Template Customization - Template Library & CSS Control
Bulk Operations
Recommended Articles
PDF Article Downloads
Localizations - 3
Manual Translation
Reporting Dashboard - 6 Months Data
CSV Reporting
Storage - 20GB

Professional $141.65 $169.99 per month

$1699.90 per year

Features

Categories - Unlimited
Articles - Unlimited
Sub Users - 10
Public Knowledge Base
Internal Knowledge Base
PaceKB Branding Removal
Template Customization - Template Library & Custom Templates
Bulk Operations - Advanced
Search and Replace
Link Manager
Word Importer
In-article Collaboration
Recommended Articles - AI Enhanced
PDF Article Downloads
Embed on your website
AI Enhanced Search
Article Review Reminders
Moderation Queue
Multiple Article Versions
Authentication Protected Site
Sub User Roles & Permissions
API Access
Localizations - 8
Manual Translation
Automatic Translation - (25,000 words per month free)
Automatic Translation Glossary
Reporting Dashboard - All Data
CSV Reporting
API Reporting
Storage - 75GB

Enterprise Custom

Features

Categories - Unlimited
Articles - Unlimited
Sub Users - Unlimited
Public Knowledge Base
Internal Knowledge Base
PaceKB Branding Removal
Template Customization - Template Library & Custom Templates
Bulk Operations - Advanced
Search and Replace
Link Manager
Word Importer
In-article Collaboration
Recommended Articles - AI Enhanced
PDF Article Downloads
Embed on your website
AI Enhanced Search
Article Review Reminders
Moderation Queue
Multiple Article Versions
Authentication Protected Site
Sub User Roles & Permissions
API Access - Advanced
Localizations - All
Manual Translation
Automatic Translation - Included
Automatic Translation Glossary
Reporting Dashboard - All Data
CSV Reporting
API Reporting - Advanced
Storage - Unlimited
Self Hosted Site
Individual Database
Enterprise Hardware

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Disclaimer: The pricing details were last updated on 02/05/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PaceKB Pricing.