Ortto Reviews

User Rating

4.7/5 (Based on 3 Ratings)

Rating Distribution

Excellent
66.7%
Very Good
33.3%
Average
0%
Poor
0%
Terrible
0%

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Review Summary

Ortto is a popular CRM and marketing automation tool lauded for its user-friendly interface, particularly for setting up visual journeys and email campaigns. Users praise its robust automation capabilities, seamless integration with Salesforce, and efficient lead management. However, some users find the learning curve steep, particularly for complex workflows. While the platform offers a wide range of features, some users may find the pricing to be high, and the lack of native integrations can be frustrating. Additionally, the transition from Autopilot to Ortto can be challenging, with users reporting confusion and occasional technical issues. Overall, Ortto is a powerful tool for businesses looking to improve their email marketing and customer engagement strategies, but it requires a time investment to fully master its capabilities.

Pros

Easy setup, intuitive visual journey builder, and excellent customer support.
Amazing customer support response time via live chat, making it a standout for SaaS companies.
Userfriendly interface, making it easy to set up and use for both new and experienced users.
Streamlines marketing automation processes, automating email conversations and saving time.

Cons

Cost per contact rather than per email sent can be expensive for brands with a large subscriber base.
Limited integration with other platforms, which can make it challenging to use with other tools.
Sometimes data can take a long time to refresh, which can be frustrating for users.

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Reviews

Aida S

March 5, 2025 Source: G2.com

Comprehensive and top-tier marketing automation tool

What do you like best about Ortto?

For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is great. I have been using it since 2020, when it was Autopilot, so still in love.

What do you dislike about Ortto?

- Waiting for reporting features to be more flexible and potential for data analysis. Right now it´s quite limited.

Recommendations to others considering Ortto?

- Waiting for more integration options

What problems is Ortto solving and how is that benefiting you?

Gives oportunities to increase the potential of email marketing campaign with full marketing automation journeys that includes Google/Facebook traffic adquisition and other tools.

Verified User in Civic & Social Organization

February 20, 2025 Source: G2.com

Clean UI, intuitive, excellent service every single time

What do you like best about Ortto?

The UI is very clean and intuitive, which makes the process of campaign building very easy and natural - a real benefit in our already busy days.

What do you dislike about Ortto?

Recommendations to others considering Ortto?

The customer support is a real standout too, because I've now reached out to the team about 3 or 4 times over the last 12 months and they never fail to address our our queries over live chat promptly, professionally and with a really good nature.

What problems is Ortto solving and how is that benefiting you?

Alex F

February 13, 2025 Source: G2.com

Great features and have seen some great benefits to our business

What do you like best about Ortto?

The interface is very simple to use even though some of the features are quite advanced. We have recently implemented Ortto and I've found their live chat feature incredibly helpful, their customer support team are very responsive and helpful.

What do you dislike about Ortto?

The platform is more expensive than others we have looked at and some features that are standard with others are not with Ortto.

What problems is Ortto solving and how is that benefiting you?

Capture customer data that would have been otherwise lost. Ability to simplify customer interactions for a high volume ecomerce customer.

Ortto Reviews

User Rating

Rating Distribution

Do You Use Ortto?

Review Summary

Pros

Cons

Aida S

Verified User in Civic & Social Organization

Alex F

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