OpenText ECM Reviews

User Rating

4.1/5 (Based on 30 Ratings)

Rating Distribution

Excellent
33.3%
Very Good
46.7%
Average
13.3%
Poor
6.7%
Terrible
0%

User Sentiments

Robust Records Management, User Friendly Interface, Strong Security Controls, Extensive Integrations

High Cost, Complex Customization, Slow Support Response, Outdated Interface

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Review Summary

Reviewers praise OpenText ECM for its robust features, scalability, and ease of use. Its document management capabilities, including version control, collaboration tools, and powerful search functionality, are particularly well-received. Additionally, users appreciate its integration options with other business systems and its ability to streamline workflows. While some reviewers mention the need for improved user training and occasional performance issues, the overall sentiment is positive, with many users highlighting its positive impact on their organizations.

Pros

Robust Security: Comprehensive security measures ensure data protection and compliance.
Efficient Document Management: Centralized platform streamlines document storage, retrieval, and collaboration.

Cons

Steep Learning Curve: Initial setup and configuration can be complex for some users.
Limited Mobile Functionality: Mobile app may lack certain features compared to the desktop version.

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Reviews

Frank W

June 15, 2018 Source: G2.com

"Reliable with friendly user interface"

What do you like best?

It stable reliable and has an interface that's very user friendly and easy to use

What do you dislike?

The cost involved. It's one of the most expensive ECM solutions in the market.

What problems are you solving with the product? What benefits have you realized?

Document storage, collaboration and compliance

Pablo G

January 19, 2018 Source: G2.com

"Complete ECM Suite"

What do you like best?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

What do you dislike?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

What problems are you solving with the product? What benefits have you realized?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

Paola P

February 16, 2015 Source: G2.com

"An instructors point of view."

What do you like best?

As an instructor for this software I find it to be user friendly. I like that we are able to customize the software to our specific needs. I like that we can and bring in blocks of documentation at once.

What do you dislike?

I don't like that it flashes every time we click somewhere. I don't like that we can't really use all the functions due to security issues in the government. I don't like that we are unable to remove some of the menu items that are not in use. I find that it brings confusion to the user and questions why it is still there.

Recommendations to others considering the product:

This system ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval.

What problems are you solving with the product? What benefits have you realized?

This system has allowed us a structure that ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. It facilitates the identification of important information

Based on a functional classification model.

Terry D

January 23, 2015 Source: G2.com

"Strong Solution for the Enterprise ! "

What do you like best?

As one of SAP largest go-to ECM patrners, I can fully attest to the very strong ECM solution that OpenText brings to the table. I like their UI, their ability to integrate with SAP (and other leading platforms), along with the strong technical skill of people support surrounding their product lines. I have been exposed to other OpenText products as well, such as Portal Site Manager and Portal Content Manager that have strong ties to ECM...the integration you get OOTB with OpenText is amazing. It's literally "point & click" you way to the solution you need!

What do you dislike?

Some of the solutions can be a bit expensive, but I believe OpenText is for the most part, highly competitive on pricing and can get the solution "in the ballpark" of where you need it to be.

Recommendations to others considering the product:

Highly recommend

What problems are you solving with the product? What benefits have you realized?

From my experience as a Solutions Manager, I have used OpenText to help provide additional functionality to my customers, particularly in the area of Site Management and Content Manager. The UX is very amazing and simple to use, which reduces customer deployment times, increases ROI and provides for a great LOB solution, no matter what area of business function you are in. Other problems that OT ECM solves is complexity...many organizations do not have a content strategy. OT ECM solves this problem, as having a content strategy has it's roots in solving many other business issues, such as IT Compliance and Security.

Administrator in Telecommunications

July 15, 2018 Source: G2.com

"Smooth Procure-to-pay process"

What do you like best?

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.

What do you dislike?

The limitations on how many roles that a document can be routed to.

Recommendations to others considering the product:

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.

What problems are you solving with the product? What benefits have you realized?

Less human interaction and higher accuracy within the procure-to-pay area.

User in Non-Profit Organization Management

April 4, 2018 Source: G2.com

"ECM "

What do you like best?

User friendly and makes job easier by having Various options available

What do you dislike?

Inability to personally edit a service once input.

Recommendations to others considering the product:

Easy to personalize to business needs and services provided as well as keeping a large client database.

What problems are you solving with the product? What benefits have you realized?

Provides an option for date of service as well as location for a case note.

Administrator in Oil & Energy

September 28, 2016 Source: G2.com

"OT Content Server 10"

What do you like best?

The very best feature is the data ID on every item in the system, let you validate you are looking at the right item. Link won't break when altering the title, moving or updating the item. Workflow is the next coolest thing been using them for the last 20 years and they are extremely stable.

What do you dislike?

It's appearance out of the box and the fact regular content server doesn't have a calendar.

Recommendations to others considering the product:

It's a very stable environment and the open API allows access by other software platforms

What problems are you solving with the product? What benefits have you realized?

Locations utilizing workflow for management of change, document approval, etc. As long as the workflow is not deleted you can always get back to it using the data id.

Maria R

April 7, 2016 Source: G2.com

"OpenText ECM User"

What do you like best?

What I like about Opentext is how easy it makes the flow of information between the company. It allows users to access the active members to information from the computer, or mobile web. It allows add security.

What do you dislike?

What I like least is what it takes to create a custom version

What problems are you solving with the product? What benefits have you realized?

To which helps us OpenText is to create, control and maintain the content of the page.

Administrator in Package/Freight Delivery

January 26, 2015 Source: G2.com

"Review of Livelink ECM 10 appilcation"

What do you like best?

Ease of use and administration of the suite

Simple, intuitive and good looking interface

Versatile through use of core product

What do you dislike?

Some of the nice-to-have features come as extra modules (at a high extra cost!)

Recommendations to others considering the product:

Standard practice for us is to remain

What problems are you solving with the product? What benefits have you realized?

We have solved problems in a number of areas of this business, from Contract Management to Major Accounts transaction tracking as well as other big projects within the business. This product has become the go-to choice for all of the document management solutions needed within the company.

Alan T

January 1, 2018 Source: G2.com

"Next Generation Document Management System"

What do you like best?

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.

What do you dislike?

OpenText is an expensive solution driven by the need for compliance standards.

Recommendations to others considering the product:

For those who require strict compliance standards.

What problems are you solving with the product? What benefits have you realized?

Document management with compliance focus.

OpenText ECM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use OpenText ECM?

Review Summary

Pros

Cons

Frank W

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Pablo G

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Paola P

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Terry D

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Telecommunications

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Non-Profit Organization Management

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Oil & Energy

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Maria R

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Package/Freight Delivery

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Alan T

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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