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Updated on: August 26, 2019
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OpenText ECM - Content Management Software : SaaSworthy.com
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OpenText ECM

CMS for all Business Enterprises
(30 Ratings) Write Review

OpenText CMS provides content management solutions to business enterprises with a broad range of products that enables your people to gain secure access to information from any device or location. Its Document Management feature is a powerful, fully integrated system that provides the essentials for managing business-critical documents. It lets the user retrieve information faster and easier, all the while maintaining a high quality standard. The OpenText Content Suite Platform allows the enterprise to integrate content into business processes and maximize the value of content while minimizing the risks and costs associated to the content.

OpenText ECM Features Show All Features

OpenText ECM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business
API Contact Waterloo, Canada / 1-800-499-6544
Deployment SaaS/Web/Cloud Category Content Management Software

OpenText ECM Pricing

Pricing ModelFree Trial , Quotation Based
How much does OpenText ECM cost ?
OpenText ECM provides a custom pricing for their software.
OpenText Content Suite
Custom

Inclusive Enterprise Content Management solution.

Features

  • Simple, responsive user interface
  • Cloud content management
  • Content archiving solutions
  • ECM integration
  • ECM collaboration
  • Intelligent enterprise capture solution

Contact the vendor for latest pricing information.

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Disclaimer: The pricing details were last updated on 23/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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OpenText ECM Reviews

OVERALL RATING
3.9
Based on 30 Rating(s)
Rating Distribution
  • 21
  • 5
  • 2
  • 2
  • 0
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Source : g2crowd.com
(Reviewed on 14 July 2018)
"Smooth Procure-to-pay process"

What do you like best?

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.

What do you dislike?

The limitations on how many roles that a document can be routed to.

Recommendations to others considering the product

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.

What business problems are you solving with the product? What benefits have you realized?

Less human interaction and higher accuracy within the procure-to-pay area.

...more
Source : g2crowd.com
(Reviewed on 14 June 2018)
"Reliable with friendly user interface"

What do you like best?

It stable reliable and has an interface that's very user friendly and easy to use

What do you dislike?

The cost involved. It's one of the most expensive ECM solutions in the market.

What business problems are you solving with the product? What benefits have you realized?

Document storage, collaboration and compliance

...more
Source : g2crowd.com
(Reviewed on 03 April 2018)
ECM

What do you like best?

User friendly and makes job easier by having Various options available

What do you dislike?

Inability to personally edit a service once input.

Recommendations to others considering the product

Easy to personalize to business needs and services provided as well as keeping a large client database.

What business problems are you solving with the product? What benefits have you realized?

Provides an option for date of service as well as location for a case note.

...more
Pablo G.Source : g2crowd.com
(Reviewed on 18 January 2018)
Complete ECM Suite

What do you like best?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

What do you dislike?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

What business problems are you solving with the product? What benefits have you realized?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

...more
Alan T.Source : g2crowd.com
(Reviewed on 31 December 2017)
Next Generation Document Management System

What do you like best?

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.

What do you dislike?

OpenText is an expensive solution driven by the need for compliance standards.

Recommendations to others considering the product

For those who require strict compliance standards.

What business problems are you solving with the product? What benefits have you realized?

Document management with compliance focus.

...more
Murad G.Source : g2crowd.com
(Reviewed on 23 December 2017)
İf it's integrated well, it will pay-off. But God save you, if it is not.

What do you like best?

Minimizing paper stuff, faster document loading, reduce the risks associated with human factor, time and financial saving, storing all documents in easy-accessible way.

What do you dislike?

Integration. Takes a hell of a time. And its hard to train people who works with it.

Sometimes loading takes more time, even if there are no problems with server and etc.

What business problems are you solving with the product? What benefits have you realized?

The main business problem. Document automation. You don't have to run with papers all around

...more
Source : g2crowd.com
(Reviewed on 09 August 2017)
Vignette CSM

What do you like best?

It was set up for us by Consultants approx 8 yrs ago.

What do you dislike?

it was relatively clunky to use and not very intuitive at the time. Add-ons were pricey so we weren't able to take advantage of all the bells and whistles we saw in training.

Recommendations to others considering the product

shop around to see if OpenText meets your needs

What business problems are you solving with the product? What benefits have you realized?

we moved to Adobe

...more
Jason V. T.Source : g2crowd.com
(Reviewed on 25 March 2017)
Only standard enterprise-grade content management features at a very high premium cost

What do you like best?

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there.

What do you dislike?

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support.

Recommendations to others considering the product

Won't really recommend it. Too costly, too limiting and not enough trained resources available to support

What business problems are you solving with the product? What benefits have you realized?

It only solved basic, high level enterprise content management requirements but as to the deeper, more granular use cases of our requirements, it didn't really address them with the out of the box features. Our organization had to shell out hundreds of thousands of $$ to extend the capabilities of the ECM solution.

...more
Source : g2crowd.com
(Reviewed on 27 September 2016)
OT Content Server 10

What do you like best?

The very best feature is the data ID on every item in the system, let you validate you are looking at the right item. Link won't break when altering the title, moving or updating the item. Workflow is the next coolest thing been using them for the last 20 years and they are extremely stable.

What do you dislike?

It's appearance out of the box and the fact regular content server doesn't have a calendar.

Recommendations to others considering the product

It's a very stable environment and the open API allows access by other software platforms

What business problems are you solving with the product? What benefits have you realized?

Locations utilizing workflow for management of change, document approval, etc. As long as the workflow is not deleted you can always get back to it using the data id.

...more
Source : g2crowd.com
(Reviewed on 25 August 2016)
An excellent product, but complicated to maintain

What do you like best?

The document management software is really good, allowing us to set and manage document lifecycles. The project management module is also very helpful. Opentext tech support is very good.

What do you dislike?

Maintenance of the indexing servers and file servers is quite complicated. The ECM everywhere module requires lots of setup, and a simple upgrade is a very long process.

Recommendations to others considering the product

Use tech support to implement, take the time to do it right!

What business problems are you solving with the product? What benefits have you realized?

Document management, project management.

...more
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Videos on OpenText ECM Youtube Official Channel

OpenText Extended ECM for Process Suite
OpenText Extended ECM for Process Suite

OpenText ECM Screenshots

OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - scroll+spy+navigation.png
OpenText ECM Demo - cs+progressive+disclosure.png
OpenText ECM Demo - CS16+ui.png
OpenText Screenshots
OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - scroll+spy+navigation.png
OpenText ECM Demo - cs+progressive+disclosure.png
OpenText ECM Demo - CS16+ui.png
OpenText Screenshots

OpenText ECM Slides

ECM Content Management and OpenText Content Intelligence (WebReports and ActiveView)
OpenText ECM Suite for SAP - In a Nutshell

Customers