OpenText CMS provides content management solutions to business enterprises with a broad range of products that enables your people to gain secure access to information from any device or location. Its Document Management feature is a powerful, fully integrated system that provides the essentials for managing business-critical documents. It lets the user retrieve information faster and easier, all the while maintaining a high quality standard. The OpenText Content Suite Platform allows the enterprise to integrate content into business processes and maximize the value of content while minimizing the risks and costs associated to the content.
| Support | Online | Customer Type | Large Enterprises Medium Business |
| API | NA | Location / Phone Number | Waterloo, Canada / +1 800-499-6544 |
| Deployment | SaaS/Web/Cloud | Category | Content Management Software |
Learn more about OpenText ECM pricing.
OpenText ECM is Content Management Software. OpenText ECM offers the following functionalities:
Learn more about OpenText ECM features.
No, OpenText ECM does not provide API.
What do you like best?
It stable reliable and has an interface that's very user friendly and easy to use
What do you dislike?The cost involved. It's one of the most expensive ECM solutions in the market.
What business problems are you solving with the product? What benefits have you realized?Document storage, collaboration and compliance
What do you like best?
Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.
What do you dislike?The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.
May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.
What business problems are you solving with the product? What benefits have you realized?Content and Archive management with more than 500,000,000 docs (aprox. 200Tb from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium time less than 1 sec.
Collaborative systems to several intranet's deployments all around the company with more 125000 users.
What do you like best?
As an instructor for this software I find it to be user friendly. I like that we are able to customize the software to our specific needs. I like that we can and bring in blocks of documentation at once.
What do you dislike?I don't like that it flashes every time we click somewhere. I don't like that we can't really use all the functions due to security issues in the government. I don't like that we are unable to remove some of the menu items that are not in use. I find that it brings confusion to the user and questions why it is still there.
Recommendations to others considering the productThis system ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval.
What business problems are you solving with the product? What benefits have you realized?This system has allowed us a structure that ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. It facilitates the identification of important information
Based on a functional classification model.
What do you like best?
As one of SAP largest go-to ECM patrners, I can fully attest to the very strong ECM solution that OpenText brings to the table. I like their UI, their ability to integrate with SAP (and other leading platforms, along with the strong technical skill of people support surrounding their product lines. I have been exposed to other OpenText products as well, such as Portal Site Manager and Portal Content Manager that have strong ties to ECM...the integration you get OOTB with OpenText is amazing. It's literally "point & click" you way to the solution you need!
What do you dislike?Some of the solutions can be a bit expensive, but I believe OpenText is for the most part, highly competitive on pricing and can get the solution "in the ballpark" of where you need it to be.
Recommendations to others considering the productHighly recommend
What business problems are you solving with the product? What benefits have you realized?From my experience as a Solutions Manager, I have used OpenText to help provide additional functionality to my customers, particularly in the area of Site Management and Content Manager. The UX is very amazing and simple to use, which reduces customer deployment times, increases ROI and provides for a great LOB solution, no matter what area of business function you are in. Other problems that OT ECM solves is complexity...many organizations do not have a content strategy. OT ECM solves this problem, as having a content strategy has it's roots in solving many other business issues, such as IT Compliance and Security.
What do you like best?
The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.
What do you dislike?The limitations on how many roles that a document can be routed to.
Recommendations to others considering the productMake sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.
What business problems are you solving with the product? What benefits have you realized?Less human interaction and higher accuracy within the procure-to-pay area.
What do you like best?
User friendly and makes job easier by having Various options available
What do you dislike?Inability to personally edit a service once input.
Recommendations to others considering the productEasy to personalize to business needs and services provided as well as keeping a large client database.
What business problems are you solving with the product? What benefits have you realized?Provides an option for date of service as well as location for a case note.
What do you like best?
The very best feature is the data ID on every item in the system, let you validate you are looking at the right item. Link won't break when altering the title, moving or updating the item. Workflow is the next coolest thing been using them for the last 20 years and they are extremely stable.
What do you dislike?It's appearance out of the box and the fact regular content server doesn't have a calendar.
Recommendations to others considering the productIt's a very stable environment and the open API allows access by other software platforms
What business problems are you solving with the product? What benefits have you realized?Locations utilizing workflow for management of change, document approval, etc. As long as the workflow is not deleted you can always get back to it using the data id.
What do you like best?
What I like about Opentext is how easy it makes the flow of information between the company. It allows users to access the active members to information from the computer, or mobile web. It allows add security.
What do you dislike?What I like least is what it takes to create a custom version
What business problems are you solving with the product? What benefits have you realized?To which helps us OpenText is to create, control and maintain the content of the page.
What do you like best?
Ease of use and administration of the suite
Simple, intuitive and good looking interface
Versatile through use of core product
What do you dislike?Some of the nice-to-have features come as extra modules (at a high extra cost!
Recommendations to others considering the productStandard practice for us is to remain
What business problems are you solving with the product? What benefits have you realized?We have solved problems in a number of areas of this business, from Contract Management to Major Accounts transaction tracking as well as other big projects within the business. This product has become the go-to choice for all of the document management solutions needed within the company.
What do you like best?
Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.
What do you dislike?OpenText is an expensive solution driven by the need for compliance standards.
Recommendations to others considering the productFor those who require strict compliance standards.
What business problems are you solving with the product? What benefits have you realized?Document management with compliance focus.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
