Home/Content Management Software/OpenText ECM
Updated on: December 15, 2018
OpenText ECM Overview
I Use this
OpenText ECM
View Gallery
66%

OpenText ECM

CMS for all Business Enterprises
★★★★★
★★★★★
(30 Ratings) Write Review

OpenText CMS provides content management solutions to business enterprises with a broad range of products that enables your people to gain secure access to information from any device or location. Its Document Management feature is a powerful, fully integrated system that provides the essentials for managing business-critical documents. It lets the user retrieve information faster and easier, all the while maintaining a high quality standard. The OpenText Content Suite Platform allows the enterprise to integrate content into business processes and maximize the value of content while minimizing the risks and costs associated to the content.

OpenText ECM Features

OpenText ECM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business
API Contact Waterloo,Canada / 1-800-499-6544
Deployment SaaS/Web/Cloud Category Content Management Software

OpenText ECM Pricing

Pricing ModelQuotation Based
Pricing QuoteOpenText ECM has a custom pricing based on the user's request.
OpenText Content Suite
Custom

OpenText Content Suite is an All-inclusive Enterprise Content Management solution. Content Suite is available on-premises, as a subscription in our cloud, or as a managed service.

Contact the vendor for latest pricing information.

Disclaimer: The pricing details were last updated on 23/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

OpenText ECM Reviews

OVERALL RATING
3.9
Based on 30 Rating(s)
Rating Distribution
  • 21
  • 5
  • 2
  • 2
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 July 2018)
"Smooth Procure-to-pay process"

What do you like best?

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.

What do you dislike?

The limitations on how many roles that a document can be routed to.

Recommendations to others considering the product

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.

What business problems are you solving with the product? What benefits have you realized?

Less human interaction and higher accuracy within the procure-to-pay area.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 June 2018)
"Reliable with friendly user interface"

What do you like best?

It stable reliable and has an interface that's very user friendly and easy to use

What do you dislike?

The cost involved. It's one of the most expensive ECM solutions in the market.

What business problems are you solving with the product? What benefits have you realized?

Document storage, collaboration and compliance

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 April 2018)
ECM

What do you like best?

User friendly and makes job easier by having Various options available

What do you dislike?

Inability to personally edit a service once input.

Recommendations to others considering the product

Easy to personalize to business needs and services provided as well as keeping a large client database.

What business problems are you solving with the product? What benefits have you realized?

Provides an option for date of service as well as location for a case note.

...more
Pablo G.Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 January 2018)
Complete ECM Suite

What do you like best?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

What do you dislike?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

What business problems are you solving with the product? What benefits have you realized?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 11 January 2018)
Led two projects in implemented xECM

Pros: The ability to link your SAP ERP system to your ECM system is a huge bonus and can improve ease of use and access

Cons: The connection for creating workspaces in Content Server is slower than originally expected. Takes a lot of time to design and implement.

...more
Alan T.Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 January 2018)
Next Generation Document Management System

What do you like best?

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.

What do you dislike?

OpenText is an expensive solution driven by the need for compliance standards.

Recommendations to others considering the product

For those who require strict compliance standards.

What business problems are you solving with the product? What benefits have you realized?

Document management with compliance focus.

...more
Murad G.Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 December 2017)
İf it's integrated well, it will pay-off. But God save you, if it is not.

What do you like best?

Minimizing paper stuff, faster document loading, reduce the risks associated with human factor, time and financial saving, storing all documents in easy-accessible way.

What do you dislike?

Integration. Takes a hell of a time. And its hard to train people who works with it.

Sometimes loading takes more time, even if there are no problems with server and etc.

What business problems are you solving with the product? What benefits have you realized?

The main business problem. Document automation. You don't have to run with papers all around

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 August 2017)
Vignette CSM

What do you like best?

It was set up for us by Consultants approx 8 yrs ago.

What do you dislike?

it was relatively clunky to use and not very intuitive at the time. Add-ons were pricey so we weren't able to take advantage of all the bells and whistles we saw in training.

Recommendations to others considering the product

shop around to see if OpenText meets your needs

What business problems are you solving with the product? What benefits have you realized?

we moved to Adobe

...more
Jason V. T.Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 March 2017)
Only standard enterprise-grade content management features at a very high premium cost

What do you like best?

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there.

What do you dislike?

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support.

Recommendations to others considering the product

Won't really recommend it. Too costly, too limiting and not enough trained resources available to support

What business problems are you solving with the product? What benefits have you realized?

It only solved basic, high level enterprise content management requirements but as to the deeper, more granular use cases of our requirements, it didn't really address them with the out of the box features. Our organization had to shell out hundreds of thousands of $$ to extend the capabilities of the ECM solution.

...more
Christine K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 26 October 2016)
OpenText Content Server

Comments: Content server is a good product for document management. The system provides tight security controls, extensive auditing and version control management so you can truly see how users are interacting with the system.

...more
Read All Reviews

OpenText ECM Alternatives OpenText ECM Alternatives

49%
★★★★★
★★★★★
(2 RATINGS)
Superdesk
Superdesk is a content management software that equates headless CMS functionality with robust workflow features for an end-to-end content production and...
Visit Website
58%
★★★★★
★★★★★
(60 RATINGS)
Contentful
A content management software that specializes in managing content across multiple formats of large and small scale enterprises. Its rich text editor enables...
Visit Website
87%
★★★★★
★★★★★
(2487 RATINGS)
Wix
Wix offers content management solutions to everyone. Whether you are a freelancer, a photographer, a musician or a restaurant owner, Wix offers a number of...
Visit Website
53%
★★★★★
★★★★★
(33 RATINGS)
eZ Platform Enterprise Edition
eZ is an open-source platform for Content Management. It also features an add-on with an e-commerce system to manage e-commerce and content. It is a platform...
Visit Website
65%
★★★★★
★★★★★
(125 RATINGS)
Kentico CMS
Kentico Content Management Software lets you easily manage your content and website with its intuitive features. Its WYSIWYG editor, which is similar to...
Visit Website
71%
★★★★★
★★★★★
(310 RATINGS)
Sitefinity
An online content management software that lets you create great content, handle multiple sites and grow your business faster. SiteInfinity provides you with a...
Visit Website
53%
SingleCMS
SimpleCMS is a Content Management platform used for creating contents by adding some included statements to your current design. The software offers...
Visit Website
35%
TakeShape
TakeShape is a content management platform for developers, built on rock-solid technology to enhance automated workflow. The software manages images, videos...
Visit Website
43%
★★★★★
★★★★★
(3 RATINGS)
Story Chief
Story Chief is a content marketing tool that helps you better collaborate with your team, publish content faster, and measure the quality of the content you...
Visit Website
33%
Netfunda Publizer
Netfunda Publizer is an e-journal publishing software with a very simple user-interface. The product comes with a hassle-free e-journal installation on clouds....
Visit Website

OpenText ECM Screenshots

OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - scroll+spy+navigation.png
OpenText ECM Demo - cs+progressive+disclosure.png
OpenText ECM Demo - CS16+ui.png
OpenText Screenshots
OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - business+workspace.png
OpenText ECM Demo - scroll+spy+navigation.png
OpenText ECM Demo - cs+progressive+disclosure.png
OpenText ECM Demo - CS16+ui.png
OpenText Screenshots

OpenText ECM Slides

Customers

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com