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NordPass Reviews

User Rating

4.5/5 (Based on 1,737 Ratings)

Rating Distribution

  • Excellent

    83.4%
  • Very Good

    4.9%
  • Average

    1.3%
  • Poor

    2.3%
  • Terrible

    8.2%

User Sentiments

Excellent Customer Support, Ease of Use, Cross-Platform Functionality, Strong Security

Slow Autofill Functionality, Occasional Software Glitches, Invasive Auto-Password Suggestions, Limited Offline Functionality

Do You Use NordPass?

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Review Summary

Users generally appreciate NordPass for its user-friendly interface, strong security features, and ability to sync passwords across devices. However, some users have experienced occasional glitches and bugs, and a few have raised concerns about the company's privacy policy. Overall, NordPass is a reliable and convenient password manager that offers a good balance of security and ease of use.

Pros

  • Strong security features like AES256 encryption and twofactor authentication.
  • Conveniently syncs passwords across multiple devices.
  • Userfriendly interface and easy to navigate.

Cons

  • May be more expensive than some other password managers.
  • Some users have reported occasional sync issues.
  • Lacks some advanced features found in other password managers.

AI-Generated from the text of User Reviews

Reviews
PV

Paul Veintimilla

January 13, 2026 Source: Trustpilot.com
The person who help me was kind and…
The person who help me was kind and specific with the questions and with that he could answer my douts.
Read more
SS

S G S

January 12, 2026 Source: Trustpilot.com
Quick and excellent customer service
Had to contact the Nord live chat to sort out something. Alex from the customer service team was helpful and super quick in helping with it. Appreciate the experience.
Read more
G

Gyula

January 12, 2026 Source: Trustpilot.com
wrong subscription
wrong subscription
was managed by the Customer Support Center quick and effficient!
Read more
NC

NordPass Customer

January 11, 2026 Source: Trustpilot.com
I had an issue with emails
I had an issue with emails. When I first decided to use NordPass, I probably tried the 'free offer' using my normal email. Afterwards, I purchased NordPass Premium 2 yrs offer, however I recall issues with payment which I somehow resolved using an other email and downloaded the software. Since then, I continued receiving email offers to upgrade from the 'free offer'. Today I learned the free offer was still on your database. Using chat - your agents were 'extremely' understanding and expertly in resolving my enquiry. Following their instructions, I was able to delete the email account offering the "free offer promotion" upgrade.
Read more
M

Max

December 27, 2025 Source: Trustpilot.com
Nordpass exceeded my expectations.
Nordpass exceeded my expectations.

I use 1Password at work, and the fact that you can get a free version of NordPass (which doesn't have all the features that 1Password has) means it is great for personal use and keeps me all round more secure. The features are great for a free piece of software: MFA, being able to store all your passwords in one place, setting passwords easily and a good app for the phone. I am impressed!

It did take a little bit of time transferring my passwords over to the app to get it up and running (there was a CSV file you could fill in, but I found just copying and pasting the passwords into the app made more sense), but the fact that it is completely free - I'm incredibly happy with it.

5/5 would recommend.
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NC

NordPass Customer

December 4, 2025 Source: Trustpilot.com
Very helpful!
Quick response, very helpful and nice team, and most important: my problem with Firefox has been solved!
Read more
M

Morven

December 1, 2025 Source: Trustpilot.com
Alex was helpful and patient
Alex was helpful and patient
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ID

Ilhame D

December 1, 2025 Source: Trustpilot.com
Excellent customer service
Excellent customer service, Alex was extremely helpful, patient and friendly ! thanks again !
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RR

Robert E Ross

November 25, 2025 Source: Trustpilot.com
Communications were clear and pleasant
Communications were clear and pleasant. I receive information that can help me. I feel nordpass is doing a good job with their customer service.
I'm glad I chose NordPass for my password manager. I'm still learning.
How to set up some stuff? But it's coming along. Well, thank you.
Read more
BG

Barry Golbin

November 24, 2025 Source: Trustpilot.com
Eryc Deserves Praise (and maybe a raise)
The gentleman I spoke with, named Eryc, was wonderfully pleasant, very knowledgeable, completely patient with my typing and questioning and he spoke clearly and gave a lot of information after I had been trying for over a month to log on to NordPass. Finally, thanks to him, I was successful!! Thank you, Eryc.
Read more

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