NinjaOne (NinjaRMM) Reviews

What do you like best about NinjaOne?Automation and Central Administration of all ClientsWhat do you dislike about NinjaOne?Recommendations to others considering NinjaOne?Continuous Development of FunctionsWhat problems is NinjaOne solving and how is that benefiting you?At the moment, I can't think of anything that is problematic here.

What do you like best about NinjaOne?I like that NinjaOne provides a single-pane-of-glass view of our systems for IT management, all from one web-based UI. The integration with our NESSUS scanner is brilliant as well. The remote control feature performs much better than our previous solution, and the pricing felt well positioned for replacing our on-prem patch management solution. Ninja also helped us onboard quickly, and we can schedule regular support calls whenever they’re needed.What do you dislike about NinjaOne?We look forward to the AI integration being built on. At the moment, the vulnerability import from nessus isn't easy to implement as it relies on APIs so we manually import a CSVWhat problems is NinjaOne solving and how is that benefiting you?Ninja has helped us solve remote connections to end user devices as an admin without needing the user to have a vpn connected.

What do you like best about NinjaOne?The remote connection and patch managementWhat do you dislike about NinjaOne?Sometimes it doesn't pick up all patches that are required for a machine and manual intervention is required, their support is currently investigating if this is a wider issue they can solve for us.What problems is NinjaOne solving and how is that benefiting you?A single pane of glass for device management tied into

What do you like best about NinjaOne?Support has been very helpful and consistently solution-oriented. The integration between Ninja and Intune works really well for rolling it out across multiple computers, and the Ninja UI is straightforward and easy to navigate. It also takes care of most of the heavy lifting around patching, with very little performance impact on the computer. Overall, the pricing feels competitive.What do you dislike about NinjaOne?Using the built-in Quick Connect feature is mostly fine, but it does feel like it’s missing a bit. Explaining to an end user on a Mac that they need to download the app, run it, and then manually grant each permission has been difficult, especially for some of our older customers.What problems is NinjaOne solving and how is that benefiting you?For one, it has taken over as our main way of providing remote support. It also works really well for fixing issues users have remotely, including through PowerShell, without having to interrupt them.

What do you like best about NinjaOne?.It’s easy to use, quick to deploy, and handles automationWhat do you dislike about NinjaOne?Slow rollout / deployment can be frustratingWhat problems is NinjaOne solving and how is that benefiting you?Brings monitoring, patching, and remote access into one place

What do you like best about NinjaOne?.It’s easy to use, quick to deploy, and handles automationWhat do you dislike about NinjaOne?Ticketing system feels underdeveloped compared to dedicated toolWhat problems is NinjaOne solving and how is that benefiting you?Brings monitoring, patching, and remote access into one place

What do you like best about NinjaOne?What I like best about NinjaOne is its ease of use and centralized management. It allows me to monitor devices, automate routine maintenance, manage updates, and troubleshoot issues remotely, saving time and helping me support employees more efficiently.What do you dislike about NinjaOne?I would like to see more customization options for reporting and dashboards, along with improvements to software deployment and navigation. Some features can take extra time to configure, and additional integrations would make the platform even more useful.What problems is NinjaOne solving and how is that benefiting you?It helps solve the challenges of manual computer maintenance, software updates, device monitoring, and troubleshooting. It benefits me by allowing me to manage devices remotely, automate routine IT tasks, identify potential issues before they become major problems, and improve cybersecurity through consistent patching.

What do you like best about NinjaOne?It gives me full access to all my systems through an easy-to-use interface. Patch support has been great, and it makes managing everything much simpler.What do you dislike about NinjaOne?There’s honestly nothing I dislike about NinjaOne. I’d be completely lost without it!What problems is NinjaOne solving and how is that benefiting you?NinjaOne has been solving my system patching and vulnerability management needs. The remote access for user support is also excellent and makes assisting users straightforward.

What do you like best about NinjaOne?I feel like it's not too hard to navigate around. I feel like the support help I get responds in timely manners.What do you dislike about NinjaOne?For some reason there are certain updates that are attempting to happen that have not succeeded even with the device on. Also, I sent out a script to remove admin access to end users and to set up a new printer driver, and I don't think it worked. However, I don't even know if it even executed or not. Or if it was successful. It could also be because I'm still new to this program.What problems is NinjaOne solving and how is that benefiting you?I wanted to change location of cloud storage and they helped me accomplish that. The way to do it was kind of odd, but maybe it was like a security implementation.

What do you like best about NinjaOne?We've used other options in this arena and hands down Ninja One offers the greatest power with the most simple interface you could want. It does what is advertised which is not the experience we had with our previous vendor. More importantly, when you have a question there are significant resources available as well as real people that are there to help. We had a few questions during our roll out and I was hesitant to move forward with information I found on my own. A quick email later and we had confirmation from the NinjaOne support team before I was back from lunch. What do you dislike about NinjaOne? Recommendations to others considering NinjaOne?We are also leaning on NinjaOne as part of our Disaster Recovery plan. Drop shipping a laptop to a user, having them run the NinjaOne installer, and then we are good to go. NinjaOne scans the computer, finds everything the user is missing based on policy we set, and then begins the download/install of all necessary company apps. Unbelievably easy.What problems is NinjaOne solving and how is that benefiting you?Perhaps the marketing team might need to up their game so we would have known about NinjaOne sooner ;)