NinjaOne (NinjaRMM) Reviews

NinjaOne gets you where you need to be as quickly as possible. You can directly see what the issue is on your endpoints and resolve it with the right priority. The implementation is very easy and works flawlessly. I use it every day at work and can’t imagine working without it. All the features are self-explanatory, and even if you don’t get it to work, there is always direct support available.

However, some options still need more granularity.

Our allround tool for nearly everthing.

Monitor servers and clients seamlessly in one place.

.Fast & easy connection to the remote machines

german translation often defficult to understand

not haveing to deal with

Great product and lots of templates and pre-built functions. Very easy to use and love it over the competition I have used in the past. Allows for automation but also gives you templates to start with. Support is great, tickets answered mostly same day. Tons of third party integrations.

Pricing is slightly higher than others at lower volume however smooths out at higher volume.

Managing my customers and improving service.

Ease of Deployment: Setup is fast and does not require on-prem infrastructure.

Scalability: Works just as well for small IT teams as it does for multi-client MSP environments.

Reliability: Low failure rates with consistent performance across endpoints.

Transparent Pricing: No hidden fees or bloatware; pricing is straightforward and based on active devices.

I swear by NinjaOne. Their team is great and the capabilities of the platform are beyond useful.

The small pain points are the lack of winget and nuget integration for packagement.

Unified tool stack.

Ninja is such an awesome, fast, secure RMM and platform. We have been using it for about 7 years and it keep getting better. I did my first G2 review of it in 2021, then updated in 2023, and now again in 2025. Everytime there is more to talk about! Not only it is the best for the main things you use an RMM for, Remote Management and Moniroting, but its the best at Patching, at getting in quickly to resolve an issue, and most of the time we have automated scripts set to resolve issues as the come up first. Now they have become much more of a platform, Ninja now has Full Image based Backup, they have aquired DropSuite, the best SaaS Backup, so that exciting and so much more to come, MDM for Apple iPhones and iPads, Android's, and macOS devices. The integrations work super well, we now use Halo and the integrations between Halo and Ninja is spectacular, the best of any two platforms even though they are not under the same ownership. We Love Ninja, so happy to give them a glowing review, not just because of thier product, but also thier team is so great! Our rep Maggie is amazing, and everyone from support, to product (so many new awesome additions) to even Jonathan in Community is amazing! More of us in the community need to be using Ninja.

Reporting could improve, but its getting better.

So much time saved, love how updates and patching works.

I spent a lot of time researching different platforms and saw a lot of good feedback about NinjaOne on Reddit. I was a bit unsure since I’m just starting out, but it turned out to be a great fit. It’s simple to use, reliable, and their support team has been incredibly helpful and flexible.

The ticketing system is pretty limited, but that’s expected—they clearly prioritize RMM, and they do that really well.

NinjaOne (RRM and Remote Access) has been very reliable, specially with MacOS. I also like Quick Connect.

As a blind administrator and IT Engineer, who uses this application on a daily and constant basis, their move towards being more accessible is huge. It provides a feature set which allows remote access, policy management, device management, contact and user management, and simple deployment tools for both non enterprise, and enterprise level infrastructures; that just makes life easier.

They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.

There are 2 standout features for us:

One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.

The remote support, remote acces to computers and especially being able to resolve issue without connecting to the user directly.

It's really easy to deploy to your whole inventory.

I can't spend a day without connecting to it.

I haven't any downside in mind, really love everything about it.