NetX

PROS & CONS

What are the best aspects of this product?

When I discovered that this platform constantly updates and upgrades, I knew it would be the best choice, especially in today's environment. On top of that, our clients and we were very impressed with how it kept everything organized. This is worth spending money on.

What aspects are problematic or could work better?

A lot of patience is needed when you're first setting this up because it does take a long time.

What specific problems in your company were solved by this product?

A problem this has solved for us is with staying on top and managing our digital assets. It has helped us to maximize all of our assets.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The most impressive thing about this may not be the tool itself but their support team. Whenever I encounter a problem with it, they are quick to resolve it for me. The developers also listen to the customers when it comes to coming up with new features.

What aspects are problematic or could work better?

Before voicing my complaint, I want to point out that the developer has already been working on it, and I have seen improvement over the past few months. The biggest gripe I have with it is that there is a slight lag with the tool when updates and changes are introduced. But like I said, it has been improving over the past few months.

What specific problems in your company were solved by this product?

The most prominent solution that this tool has given us is it has allowed our customers to be independent. The tool is so user friendly that our clients can now come up with the images on their own and print them for whatever purpose.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

One of the things that caught my attention is how I could customize this tool to serve the purposes I got it for. For instance, the tool's capability to handle multiple uploads makes it a perfect fit for users that are handling a huge number of assets. While they can upload directly via the web browser, I was impressed by the upload application that uploads the assets on its own, so you are free to work on other things. You can also customize this so that search capabilities are optimized and function as search filters. You can even have unique attribute fields in place. What this can do with existing file data is also great. It can take the metadata from Dublin Core, Camera Raw, EXIF, and IPTC fields. Once you've imported the files onto this, the software does the job of syncing those attributes. I found it incredibly helpful because it has automated the tagging and attributes an application to assets that have just been imported. What that translates to is an easier job for us when we are searching files. It even delivers on the aesthetics because its Portal makes for a great experience for those who are either just viewing, searching, sharing, or downloading a file. The Portal can also be used to configure micro CMS pages, which boosts what an organization wants to say about a brand. I think organizations looking to improve their digital content management wold do well to get themselves this software.

What aspects are problematic or could work better?

Since you access this online, the biggest complaint I have about it is the fact that a lack of an internet connection immediately renders it useless. Fortunately, you can still use a smartphone to access it, thanks to the recently introduced mobile optimizations.

What specific problems in your company were solved by this product?

Digital asset organization and management has now become easier than ever before for us thanks to this tool. Archiving and allowing for interaction with that archive is now possible with this tool.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

There are a lot of things that I found impressive with this tool. For one, the simple and straightforward user interface is a gem and made it so easy for the team to learn how to use it. I also appreciated the flexibility of the importation, mapping, and syncing of metadata. This software also made it easy for our team to compare data from different assets, thanks to the Metadata Grid Editor. We've been so impressed with this that you can now find it being used in our museums, for our communications, and even for medicine. It's also a great thing that the customer support team that they have in place provides great help. They work hard to resolve your issue for you. The openness of the company towards customer suggestions is also a great thing to see. They have a site for product feedback and suggestions that they actively monitor and I think that is amazing. A lot of the updates I've been seeing have come from user suggestions!

What aspects are problematic or could work better?

I think this product is as close to perfect as it can be. Sure, there are still things to be improved, such as its GUI design elements and some of its workflow and features. It wouldn't hurt if they optimized the GUI design elements, like I said, and improved the workflows. I've also noticed that the software has become better and better with each new version that comes out. All in all, I'm confident that any future issues I may encounter will be effectively resolved.

What specific problems in your company were solved by this product?

This product has helped us out with organization and streamlining. Our media holdings are now all in one place, making it easier for our employees to have the materials they need easily accessible. It has also made it easier for us to send out materials to not just other departments but to the media outlets, we work with as well. It has also helped us to provide the public access to our curated media. The software has also become an integral part of our daily news production workflows, as it can be used to receive assets. If there's a needed material, an employee can quickly access it with this software.

Are you a current user of this product?

Yes

What do you like best?

Easy to use and navigate. Easy for my customers as well.

Not a service that is easy to monetize for selling to our customers.

Try it out. You'll like it

We use it t host images for our retail customer. They like its ease of use and intuitiveness

What do you like best?

The NetX DAM is very flexible and customizable. Their support team is very attentive and open to new ideas -- including a few that have helped streamline our processes. The team's onboarding process is extensive and very helpful.

We were with another popular platform before switching to NetX and as the administrator and an end user, I am confident we made the right move.

One thing I would like to see improved is how the folder structure is shown. It can be difficult to see the different layers of the tree when folders are opened.

I would make sure you have plenty of time to prepare the images for upload. Much of the heavy lifting of the metadata is easier to do before uploading to NetX.

With the use of facets, our end users are able to find the images they need quicker and more efficiently than a standard image search.

What do you like best?

It's easy to use, both for administrators and end-users. We were using a (much) older version of NetX that our employees found confusing, but I've only heard good things about how easy it is to use the filters and save custom searches. There are ways for people from outside of your organization to view and submit assets, as well.

The online guide is comprehensive and I've always heard back from the service rep quickly if I have any additional questions. He's always taken the time to train me or do a walk-through if it's a complicated situation.

These may only apply to the on-prem version but I have to go through IT to make some changes that I hoped would be easier to do, such as remove some of the standard filters and re-order them in a way that would make more sense for our organization. It's possible, but not with basic admin rights.

We've also had a long-standing issue with people sometimes not being able to login immediately. IT and NetX are working on it, but it's frustrating. People also need to use Google Chrome to log in, as they are unable to with Microsoft Edge / Explorer.

The last thing is with permissions. For the most part, they are great. It's easy to change individual permissions or add a person to a group for generalized permissions. When you order the permissions, you need to put them in a specific order with the strictest permissions on top or the more permissive permission would override it. The help guide does mention a hierarchy but it's unclear that it means it in a literal way.

My organization has a lot of images and presentations that are used by a number of departments. NetX makes it much easier for them to find what they are looking for, both with searches and previews. It also makes it easier for them to verify if something is restricted for internal use or can be shared externally.

What do you like best?

NetX DAM has been a great benefit for our organization. Prior to establishing our DAM, visual assets were local server based and very difficult to access across our organization. NetX has corrected that issue and now any team member can access our assets at any point. Also the training and support from NetX has been incredible. Without their hands-on assistance establishing the DAM would have been more difficult and taken more time.

Tagging of assets can be a little overwhelming, and it's mostly just workflow. Being able to import tags previously assigned in lightroom or bridge would be helpful.

Greater flexibility for image tagging.

Access to owned assets has been our primary goal. our NetX DAM allows us to establish libraries of approved images and provide access to those images across our organization. It is also a time saver enabling our design team to focus on asset development instead of fulfilling image or logo requests.

Hey Ralph,

You can absolutely import tags from Lightroom or Bridge to your system-defined metadata fields. I sent you an email with an article on how to set this up. If you have any questions, feel free to reach out and I'll be happy to set up a screen share to walk through the configuration!

What do you like best?

NetX DAM has been a great benefit for our organization. Prior to establishing our DAM, visual assets were local server based and very difficult to access across our organization. NetX has corrected that issue and now any team member can access our assets at any point. Also the training and support from NetX has been incredible. Without their hands-on assistance establishing the DAM would have been more difficult and taken more time.

Tagging of assets can be a little overwhelming, and it's mostly just workflow. Being able to import tags previously assigned in lightroom or bridge would be helpful.

Greater flexibility for image tagging.

Access to owned assets has been our primary goal. our NetX DAM allows us to establish libraries of approved images and provide access to those images across our organization. It is also a time saver enabling our design team to focus on asset development instead of fulfilling image or logo requests.

What do you like best?

NetX helped to really bring our office up to date especially with regards to asset storage and distribution. The Portal is a really remarkable tool and was the major selling point among our decision makers.

We have yet to encounter any issues worth mentioning with the vendor and service.

Don't hesitate to contact current NetX users to request information or a look a their portal.

The NetX Portal frees up time for our designers to work on higher level projects instead of needing to assist with every piece requested by the various areas on campus. Power users are able to create their own materials with the easy to use templates available through the Portal.