Mongoose Cadence Reviews

Cadence Mongoose has been amazing since we started using it! From the demo to the setup and the constant support! This is definitely what we needed to reach more of our students! Lots of features, and great reporting

So far I have not found anything I do not like with this platform.

I can now reach my students much easier. Email was previously the only way we communicated important information and this has helped me reach so many more students and see results! I love using the app on my phone as well.

Very easy to implement and learn. User-friendly platform.

The software provides multiple tools to make communicating easy and efficient.

Templates - all templates (for all users) are grouped together. This makes it tough to scroll through and find the correct template - especially with a phone

Many of our leads (potential students) prefer texting over phone or email for initial conversations. Cadence allows us to easily start a conversation

I like the clean, smooth interface, the tutorials, and the easy features. I have been using this to text my university students and it is a much more effective method of reaching them (and getting replies) than email.

It would be nice if the platform integrated more easily with our systems we use for the university. We use something called Banner, and it would be nice to be able to plug in university ID #s.

Cadence is helping our university reach students much more easily and quickly, and getting more responses from them. For example, this helps us do outreach more effectively for students who have not registered for classes next semester yet, to figure out what's going on or to encourage them to sign up.

Data and responses are easy to track. I like seeing the whole team in one platform. This helps me decide what students have ongoing correspondence. This is the only platform of this type that I have expereince with.

I have not received any complaints about the texting system from any of my team members and have 18 mentors. They are efficiently communicating in a quick fashion on the platform.

Mongoose Cadence assist me in tracking at a quick glance and I think tha the easy-to-read tabs for sorting the conversations makes my job easier. This is my personal opinion.

Mongoose Cadence is an easy way to establish and maintain contacts with my students.

I really like being able to create automated messages.

I was not able to automate with the email platform I used before Cadence.

Currently have to use a Team mailbox and constantly have to filter for my personal messages.

It would be better to allow personal inboxes.

Personal vs. Team mailboxes would be an improvement

Timely outreach to students

To provide support and ensure student is still actively working on their courses.

I am more productive as a result and my performance has increased by allowing me to easily track messages sent and received.

Cadence has a simple-to-use, clean interface enabling virtually anyone to send thousands of text messages while providing a personalized feel for the recipient.

I don't think there is anything I can say that I dislike about this tool itself. I am not a massive fan of the chatbot, Otto, which is used to assist a user when searching the knowledge base, but that is about it.

Working in the higher education space, Cadence is allowing our institution a modern way to interact with our students. Most people know that students don't often check their email; cadence enables us to simultaneously reach hundreds of our students. Our students are more engaged with us than they were before using Cadence.

The platform is intuitive and simple, yet has all the features we need to be successful. New user onboarding is straightforward, and the provided training is more than enough to make a new user proficient without significant intervention from our staff. The team at Mongoose Cadence has been highly responsive when issues have arisen and when we've had requests about new features that would be valuable to us. To that note- we have not had any issues, downtime/data or otherwise in over 2 years. Not a single instance of the software not working exactly as expected. We also have not submitted any feature requests in over a year since we're completely satisfied with what has been delivered.

Our institution chose not to create any integrations with the data source that feeds Cadence. The team at Mongoose offered to help us with one, but we elected to go with manual uploads. That works okay for us, but we could be making better use of the features within Cadence- Criteria Based Segments combined with Scheduled Messages is an amazing combo, but it requires accurate data within Cadence.

Our customers are young and do not read emails. We needed a method to communicate with them that we knew they would see. Young people also seem more likely to engage with a text than an email so we've been able to open lines of communication that have proven to last over prolonged periods.

I love how this program is easy to use in sending either one text or a campaign on text messages at the same time. I also like how I can see that a text is sent and delivered.

I don't see any downsides to using Mongoose. The platform is helpful and needed. I can not think of anything that would make it better or improve the performance of the program.

I can send a text message to a student that is not responding to their emails or phone calls. A text can get their attention, and they can call or text me with the information that is needed from them.

Probably the most helpful thing about Mongoose Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others.

The only "downside" might be that texting for fundraising engagement (as I use if for) is a RAPIDLY evolving space. Keeping up with the best practices, rules, and limitations can be tricky. Thankfully the Mongoose team has been a great partner working through them.

Mongoose helps us do broad engagement through a new channel we had limited experience with. It has great integration with our main calling software platform. That allows us to be more efficient with our outreach, as well as more creative. It's opened up the ability to contact some folks that have ignored our calls for years but are open to a quick text engagement.

I like being able to create different segments and send texts to specific groups of people and track them as a campaign.

At first, I was manually updating the files in Mongoose, but it is now automated through our IT department. I wish there was a way to change a person's phone number without having to redo the whole contact.

Sometimes our student population doesn't check their email as often as they should, so they do not get an important message as quick as they need to. Now, I can text them important messages, and I can track it.