This is a Review for Microsoft Global.
This is a Review for Microsoft Global.Issue: Surface Pro 4 - flickering, Flackern, scrambled ScreenPayment FinancingInvoice 30 November 2016Delivered December 2016 (2nd Wk)Unboxed 24 December 2016Setup 25 December 2016Registered 25 December 2016Office 365 25 December 2016 – 25 January 2018Standard 31 January 2018 (1 year)WarrantyExtended 3-year Warranty for FREE REPLACEMENT PROGRAM should be 31 January 2020 (1 year + 2 years) The official invoice of my device reads 30 November 2016. It was delivered around a week later. The device was unboxed on Dec 24 and I only started using the device from Dec 25 onwards. Setting up a new Win 10 device requires one to use a microsoft account to login to the device and automatically registers the device for warranty. In my microsoft account – Office 365 ended on 25 January 2018 (including first month free). Also on my microsoft account – device it states that 1-year standard warranty ended on 31 January 2018.Flickering on the bottom line started only around October 2019. My main computer was out for major repair in August/September 2019 and it was only then that the SP4 had to show its worth with music and video editing and long PowerPoint presentations with integrated music and videos. I must say, the M3 handled the challenge really well, except fot the annoying flickering at the bottom which disappears when the cursor was moved.In the last week of December 2019, the device temperature was unusually high and the screen started scrambling.So, as long as the SP4 was just used for surfing, Word/Excel, and reading mails (during the warranty period), it was fine. When it was used for serious computing (after the warranty period), its HIDDEN MATERIAL AND DESIGN DEFECTS manifested themselves.Before the defects manifests itself, the client has no reason to research the web for solutions to the issue, and Microsoft, of course, does not voluntarily inform the client of this problem, although this had been known to them since End of 2015. Microsoft should have sent out a bulletin to all clients and should have recalled all sold devices. I have contacted Microsoft Support. I was informed that based on Date of Invoice, my device was already out of the 3-year free replacement period and that it would cost me €640 fee for a replacement with a refurbished (REFURBISHED!) device of a higher model. But a HIDDEN DEFECT does not choose to manifest itself within their prescribed period. And in my case, according to their own records, their warranty period only ended on 31 January 2018. My first contact with Microsoft Support was on 12 January 2020, which would be well within the 3-year limit for the free replacement program. A MATERIAL DEFECT remains a MATERIAL DEFECT no matter when it manifests itself. A device with a hidden Material/Design Defect has been defective from the beginning. Microsoft have themselves admitted that this is a hardware/material/design flaw, which affects a „small“ percentage of SP4 devices. Had they known beforehand, such a device, in hindsight, should not have been released for sale at all. The only solution is an outright full refund for the defective device.In My case, owing to the „tender loving care“ that the device had been given, the defect manifested itself at a much later time, giving very little time for the client to search through the forums for answers. For Microsoft to be practicing a rigid legalistic stance so as to pass the cost to unsuspecting consumers is simply a show of power being wielded by a tech-giant, when instead they should be giving some leeway. On the other hand, Microsoft itself automatically extends, as a matter of principle, the warranty period of 1 year by 5-6 weeks from date of produkt registration. (25 December 2016 – 31 January 2018) So why not use the official Warranty Date? Why insist on the Date of Invoice? Between 30 November and 12 January are 42 Days! Completely in line with the 5-6 Weeks „grace period“ Microsoft itself considers standard and in their best practice.I wanted to return my device and purchase a new higher version of the surface pro series, without hidden defects. However, as a matter of rigid principle, Microsoft does not do such deals. I have just purchased a brand new Surface Pro 7 for €949. This is €300 Euros more than what Microsoft wanted for a refurbished device with upgraded hardware – they actually don‘t tell you what you would be getting when you surrender your defective device.Microsoft Surface Pro 2-in-1 Tablet-PC are actually great products, if you don‘t happen to get a device with built-in Kinks. But Microsoft Client Support, considering the price for their high-end devices, is the worst I‘ve ever encountered.