What are the best aspects of this product?
It offers a unified infrastructure for the protection and administration of the clients, makes it easier to manage client systems, helps us ensure regulatory compliance, allow us to move real machines to virtual environment and manage the virtual machines as well as the storage servers with ease, and implement the best information technology service management methodologies in a breeze. We are also able to automate tickets.
What aspects are problematic or could work better?
It needs implementation work but on the good side, it reduces the administrative burden. It is pretty helpful in departments with complicated IT areas but may not be a good choice for small scale businesses. Well, it is understandable since the target users of this product are huge enterprises.
What specific problems in your company were solved by this product?
It is a must-have particularly for Windows platform administrators and even for those using Microsoft’s cooperative antivirus, Forefront Endpoint Protection, and other advanced security solutions. It is a prerequisite of the said solutions.
Are you a current user of this product?