Lucky Orange Reviews

Easy to install, a great dashboard for a high-level overview and the heat map feature works great.

I've noticed a bit of a lag time with the live view feature.

I can use the data and insight provided to see my website through my customer's eyes. This allows me to efficiently make changes to my website and those changes correlate to increasing my conversion rate.

Lucky Orange is easy to use. The interface is simple, and the information you can glean is amazing. From the heat maps to the live status to the chat - all of it amazing.

The only thing I dislike is that we can not (as of yet):

- Add their tracking inside our system as it reveals to much info about the user.

- Block our internal IP addresses from within their portal.

We are able to see what visitors do, and make decisions based on where they click. Additionally, we can see if they click thru to our end goal - a signup.

It simply works, with no fluff. Has incredible features, and a few "surprise" features I didn't realize I'd get!

Nothing, really. It's a great product that doesn't try to be too much.

I'm able to see the entire flow of my site visitors, which is crucial for building and optimizing funnels

Lucky Orange has wonderful customer support and is very easy to set up and quickly begin gathering insights. The user interface is intuitive and the resource articles cover topics in depth. Integrations are much faster compared to the classic version. For instance, Lucky Orange integrates with Google Analytics with one click instead of having to input the Property ID. The automated email frequency options are adequate and help the team review recordings daily resulting in better website optimization.

When reviewing recordings and sorting by events such as rage clicks, it would be helpful to be able to sort by page.

Lucky Orange helps us to better analyze how the website is being used and to identify any user interface issues. By using the recordings we are able to better optimize the UX of the website.

The customer service is unlike some of the other apps out there. They provide excellent support. We booked a call and Emilia walked us through how to use the tools and understand the information.

The insight they provide is really helpful and there isn’t a lack of information. There is so much information to help you better understand your site and to help put yourself in the shoes of a customer.

There are lots of tools to use, with help its easy to understand but takes time

helping us better understand out customers

The heatmap feature helps visualize user engagement by showing which areas of a webpage are clicked, scrolled, or ignored, providing valuable insights for website optimization.

The free plan offered by Lucky Orange may have limitations in terms of the number of recorded sessions, page views, or features available. This could be a consideration for users on a tight budget.

We are using Lucky Orange to see what parts of our website are the most active and if customers are interested in certain products/

Lucky Orange was very easy to implement with one short code to the website. This allowed us to see the web visitors from the moment that they started on the website until they exited. We could even watch the recordings , see the heat maps of activity and even ask questions of the visitors. It was great information as we rebuild certain parts of our main website. They also allowed by team to have access to see this as well.

I wish I would have known about them earlier.

It shows me how visitors navigate the site and where I need to build a better experience.

It is easy to use and easy to install and connect to Shopify.

It is a little hard to analyze and categorize the data. Also hard to put together a historical account of what has happened.

We like to see if our ambassador applications are working and if people shop on our site after they fill out the funnel

I love the heatmap functions as well as using the being able to check visitors in real time, easily. Customer support usually replies within a few minutes, making it super simple to implement, integrate. I use it at least twice a day in order to keep up with my customer behavior.

The only downsides I would say there are is a short delay between visitors and a few bugs in the UI. Apart from that, nothing.

Lucky Orange strives to help me identify customer behavior and cart abandonment, making me realize potential errors within my own webpage.

Watching real life interactions with visitors

I liked the old interface better and found it easier to navigate

We can see how custoemrs interact with our website and change accordingly