Loris

About Loris

Deep Dive with Clara AI

Loris is an advanced AI-powered conversational intelligence platform designed to revolutionize customer service by transforming interactions into actionable insights. Utilizing cutting-edge AI models, Loris analyzes customer conversations to identify the root causes behind inquiries, assess agent performance, and measure customer satisfaction. The platform provides predictive customer satisfaction scores and real-time insights, enabling businesses to address challenges promptly and make informed decisions without the need for lengthy analysis. Seamlessly integrating with all major customer service and communication channels, Loris offers a comprehensive view of customer interactions, ensuring businesses can implement the platform quickly and achieve measurable results within weeks. Its robust library of AI models eliminates the need for extensive training cycles or additional surveys, streamlining deployment and saving valuable resources. The Loris Data Science team continuously refines and maintains the platform’s AI models, ensuring optimal performance without requiring businesses to allocate resources for ongoing testing or upkeep. Developed over five years and informed by hundreds of millions of customer service interactions, Loris empowers organizations to deliver smarter, faster, and more efficient customer experiences, enhancing insights, quality assurance processes, and agent performance across all channels.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

66%
Popularity

64%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Loris Features

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Conversation Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Access Controls/Permissions

AI/Machine Learning

Employee Coaching Tools

Intent Recognition

Keyword Filtering

Real-Time Data

Tagging

Trend/Problem Indicators

Trend Analysis

Natural Language Processing

Lead Qualification

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

Call Tracking

Notes Management

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Call Recording

Facility to record calls with a set of conditions and compliance

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Loris Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Loris Custom

Features

Customer Insights
Quality Assurance
Agent Co-Pilot
AI Agent Insights
Increase Deflection Rate
Reduce Cost Per Contact
Improve Product Insights
Predict Customer Churn

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Disclaimer: The pricing details were last updated on 09/09/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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