Listen360

About Listen360

Listen360 as a customer engagement software, helps businesses gather the right insights, based on which they can detect flaws and rectify them in no-time. Nightly email summaries and intuitive detractor alerts offered by the solution helps companies cultivate deep communication with individual clients, resulting in happy customers. The software goes on measuring the sentiments of each customer over time, helping out enterprises keep their service quality under check. Listen360 brings in positive impacts on every business regardless of its size, role or industry. A dashboard view offered by the software helps admins, calculate net promoter score, monitor dollar value and enhance visibility into operations based on hierarchical reporting. Organizations can also use the solution to offer an easy way to share referrals and promotions on their Twitter, Facebook and LinkedIn handle. Further, Listen360 can be used by enterprises to generate feedbacks via web portals, emails, IVRs or outbound phone calls.