iubenda Reviews

User Rating

3.8/5 (Based on 211 Ratings)

Rating Distribution

Excellent
66.4%
Very Good
3.3%
Average
1.9%
Poor
4.7%
Terrible
23.7%

User Sentiments

Excellent Customer Support, Comprehensive GDPR Compliance Solutions, User-Friendly Interface, Regular Updates and Legal Accuracy

Complex Integration for Multilingual Websites, Occasional Inconsistent Customer Service Response Times, Limited Customization Options for Advanced Users, Confusing Free Version Limitations

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Review Summary

Overall, users have mixed opinions about the product. While some users praised its ease of use, helpful customer support, compliance with various regulations, and affordability for small businesses, others expressed concerns regarding its complexity, occasional technical glitches, lack of certain features, and limited customization options. Some users also mentioned the need for improved user interface and better integration with other platforms.

Pros

Userfriendly interface and intuitive dashboard for easy setup and management of privacy policies.
Provides peace of mind with regular updates and compliance checks to stay current with changing regulations.

Cons

Customer support can be slow to respond and sometimes provides incomplete or inaccurate information.
Limited customization options for advanced users who need more granular control over their privacy policies.

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Reviews

Maria

January 15, 2026 Source: Trustpilot.com

this is really good for startups!

I'm working for a startup and I'm in charge of their website. I needed to get a cookie banner, terms and conditions and on top also making sure we're accessible. I thought I'd need a lawyer and 2 different tools, but I managed to do all this with iubenda. The onboarding wasn't always as straightforward as I'd have wanted but overall I had a very good experience and really appreciated their customer support team.

Jess Erthal

January 14, 2026 Source: Trustpilot.com

Iubenda is the way to go

Iubenda has been a fantastic addition to our tech stack. We use this tool for privacy and cookie policy, cookie solution, data subjects rights management and more. From Day 1 - Andrew has been the most helpful and most responsive person to work with and has made using this product easy and enjoyable.

Tricia

January 14, 2026 Source: Trustpilot.com

Excellent service and support

Excellent service and support. They’re always on top of compliance and regulatory changes and make sure our website policies are up to date. Highly recommend.

Andrea Maria

January 5, 2026 Source: Trustpilot.com

great customer support team

great customer support team, also much cheaper and reliable than other providers.

Antonio Fratimo

December 30, 2025 Source: Trustpilot.com

I've used iubenda for a Lovable site

I used iubenda to create a cookie banner for a website I built with Lovable. The setup was quick, it scanned my site automatically, and it helped me generate both the terms and the privacy doc. Definitely recommended.

Laurie

December 23, 2025 Source: Trustpilot.com

Help is greater

Celine

June 30, 2025 Source: Trustpilot.com

Easy to use, great customer support when needed

I used iubenda for years and it was also easy to use. Today, I ran into a technical issue and contacted customer support. Angel, the rep I spoke to, was incredibly helpful, escalated to their internal team to resolve things quickly, and stayed with me through multiple logouts where I had to restart the chat.

Peter Clark

June 9, 2025 Source: Trustpilot.com

billing

fast and efficient response to my issue

Stefania

May 21, 2025 Source: Trustpilot.com

Good customer service

I had a technical problem installing Iubenda on a website, I was assisted by customer service and Gioele solved the problem and was very kind and helpful!

Abubakar Haruna

December 22, 2024 Source: Trustpilot.com

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