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Housecall Pro Reviews

User Rating

4/5 (Based on 785 Ratings)

Rating Distribution

  • Excellent

    63.4%
  • Very Good

    12.5%
  • Average

    5%
  • Poor

    2.7%
  • Terrible

    16.4%

User Sentiments

User-Friendly Interface, Excellent Customer Support, Efficient Scheduling and Dispatching, Seamless QuickBooks Integration

Limited Mobile App Functionality, Inconsistent Software Performance, Slow Photo Uploads, Inadequate Reporting Functionalities

Do You Use Housecall Pro?

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Review Summary

HouseCall Pro receives positive feedback for its user-friendly interface, robust scheduling and dispatch features, and comprehensive customer management tools. Reviewers appreciate its ability to streamline operations, improve communication, and enhance customer satisfaction. Some users mention occasional glitches and a learning curve, but overall, HouseCall Pro is praised for its reliability, efficiency, and positive impact on business growth.

Pros

  • Streamlined scheduling and dispatching for efficient job management.
  • Comprehensive suite of features for managing customer relationships and billing.
  • Mobile app allows technicians to access job details and update status on the go.
  • Robust reporting capabilities for analyzing business performance.

Cons

  • Limited customization options for reports and invoices.
  • Some users have experienced occasional glitches and bugs affecting app stability.
  • Customer support responsiveness could be improved for addressing queries promptly.

AI-Generated from the text of User Reviews

Reviews
KC

Kathleen Chiodo

March 26, 2026 Source: Trustpilot.com
Big Island window Pros
Big Island window Pros. I have 3 separate windows that were broken fixed. They returned my phone calls and came as soon as they could, measured the windows and sent me an estimate. I called them and they came as soon as they got the products needed. They were very professional and did the job after sending dates they could do the job. They came, did the work to great satisfaction. Their prices were very reasonable. They also can replace windows should you need them.
Read more
PL

Palm Tree Express LLC

March 5, 2026 Source: Trustpilot.com
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐

We would like to recognize John for the outstanding support he provided during our first 30 days with Housecall Pro. As a small family business working to grow and streamline our operations, learning a new system can feel overwhelming. John truly held our hands every step of the way and made the entire onboarding experience smooth, clear, and encouraging.

His knowledge of the HCP system was exceptional. He took the time to walk us through each feature, answer every question we had, and make sure we fully understood how to use the platform to help grow our business. What stood out most was his patience, professionalism, and genuine willingness to help us succeed.

Because of John’s guidance, we now feel confident using Housecall Pro to manage our customers, scheduling, and operations more efficiently. It’s clear he cares about the success of the businesses he works with, and that level of support makes a huge difference.

Please pass along our appreciation to John for his dedication and outstanding service. He is truly an asset to the Housecall Pro team.

Sincerely,
Palm Tree Express
Read more
JM

Jack McNeal

March 4, 2026 Source: Trustpilot.com
In a demanding industry where time…
In a demanding industry where time truly is money, HCP makes life easier for me, my technicians, and my customers. Bringing our database together into one all-in-one platform has streamlined everything we do. It’s a great company with outstanding support. I highly recommend HCP.
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DD

Doyle Doyle

March 4, 2026 Source: Trustpilot.com
Just Right Heating & Cooling
Joel and his team at Just Right Heating & Cooling, are "Awesome"! Just had a repair to our hot water baseboard heating. The job was done quickly, correctly and professionally, as always. Also, at a great price, once again. Every time we have used "Just Right" they have never over charged us, for a "Job Well Done".
If you like dealing with a friendly, polite and professional contractor. Just Right Heating & Cooling is a "GREAT CHOICE"!!!
Read more
a

acatenac

February 27, 2026 Source: Trustpilot.com
Tony R was very professional
Tony R was very professional, considerate and worked efficiently. We are very pleased with the work and the result ... many thanks Anthony & Luz Caten
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CR

Carol Riggs

February 17, 2026 Source: Trustpilot.com
Needed Whirlpool refrigerator ice maker…
Needed Whirlpool refrigerator ice maker repair/replacement. Roman was repairman, explained exactly why ice maker wasn't working. Possibly temporary fix or replacement option. I opted for replacement. Price was within range I had researched online. Was timely & knowledgeable, would use them again
Read more
DC

Don Connelly

February 13, 2026 Source: Trustpilot.com
I've been dealing with Boss Exteriors… for many years.
I've been dealing with Boss Exteriors for a number of years and I have always found them to be very professional, honest, friendly, good at what they do and I'm happy to recommend them. Mark Hamelin has become not only my main contact but the "go to guy" on all manners of issues of house gutters and roof issues. I feel like he and company are looking after me.
Read more
T

Thomas

January 25, 2026 Source: Trustpilot.com
We have been working with the company for over a year.
We have been working with the company for over a year now and we impressed with their commitment to delivering quality product and their continuous improvement in useful functionality of the platform.
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LW

Lesley W

December 30, 2025 Source: G2.com
Housecall Pro makes our operations seamless
What do you like best about Housecall Pro?
The additional marketing services and website services have been valuable to us.
What do you dislike about Housecall Pro?
Better integration with Gusto would be helpful.
What problems is Housecall Pro solving and how is that benefiting you?
It's helping us streamline operations.
Read more
aE

alberto E

December 5, 2025 Source: G2.com
Efficient Business Management with Stellar Support
What do you like best about Housecall Pro?
I use Housecall Pro for running my business, and it makes things easier. I've been using it for about three years, and I like it a lot. I appreciate their Facebook page where I can quickly get help and feedback from other users and developers without having to wait on a phone call. I like their support, it's pretty cool. They're always coming out with new products, which I enjoy trying out. The setup was pretty simple, and once I got the hang of it, it was easy to use. I give it a 10 out of 10, and I like the fact that it focuses my Google and Facebook reviews.
What do you dislike about Housecall Pro?
I had an issue with invoicing on Housecall Pro where sometimes all the invoices wouldn't show up month to month. But that's been recently fixed on the application.
What problems is Housecall Pro solving and how is that benefiting you?
I use Housecall Pro for running my business, booking customers, sending invoices, estimates, managing scheduling, and payroll. It makes things easier and helps out with a lot of stuff.
Read more

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