HappyOrNot Ltd Reviews

Minutes to set up and start gathering feedback. Ability to tailor questions for employees.

I don't have any real dislikes. Employees would have liked the unit to be in an inconspicuous location. We had it near our office entry/exit.

I would highly recommend giving Happy or Not a try.

We wanted a confidential way for our employees to voice their concerns. Our management team wanted to take a pulse on any hot points relating to our culture. I will say one challenge with this is Happy people are not usually the ones entering information into the Happy or Not unit.

I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed.

It doesn't capture the reasons why people are "happy or not".

Rapid and immediate customer feedback and opinions.

We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved.

We were sold functionality that we never had access to; I voiced this issue and they never addressed it. So make sure you know which "plan" you are looking at, so you aren't sold a bill of goods. I do not recommend the mini terminals for locations where you aren't getting at least 100 responses per day; without volume, the data is not statistically valid. The feedback with less is meaningless because the customer can't make any comments. They say the QR code for phone responses is useful; in the year we had HappyorNot; I don't think we had a single customer use the QR response method.

Since the Mini's were new, about 4 months into our agreement we had a call with a Product Manager; I voiced my discontent, a bunch of promises were made but never acted on, despite multiple attempts to get them to perform. The kicker is the Conference Call invite sent by the Product Manager to give them feedback on their new Mini's was a "one-touch" Finnish phone number; the 30-minute call cost me over $100. I asked for reimbursement several times and never got any response. So in summary, I do not recommend the Mini terminals for restaurants, there are some ethical concerns with this company, and the product is very expensive for what you get.

Be careful and make sure you look at all the competitors. Might be good in super high volume response businesses.

We were trying to get immediate feedback from customers and quantify the quality of our service levels. HappyorNot Mini terminals didn't help us accomplish either of these objectives.