GetResponse Reviews

User Rating

3.6/5 (Based on 780 Ratings)

Rating Distribution

Excellent
57.3%
Very Good
7.1%
Average
1.7%
Poor
2.1%
Terrible
31.9%

User Sentiments

User Friendly Interface, Excellent Customer Support, Comprehensive Marketing Tools, Great Email Deliverability

Confusing Account Cancellation Process, Landing Page Builder Issues, Inaccurate Email Open Rate Reporting, Limited Email Template Customization

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Review Summary

Overall, GetResponse garners positive feedback for its user-friendly interface, comprehensive email marketing features, and effective automation capabilities. It is praised for its ease of use, even for beginners, and its wide range of templates and customization options. Reviewers also highlight the efficiency of its autoresponders, landing page builder, and analytics tools. Additionally, GetResponse's customer support is generally commended for being responsive and helpful. However, some users have expressed concerns regarding its pricing structure and occasional technical glitches.

Pros

Email Marketing Automation: Streamline email marketing campaigns with automated workflows and personalized messages.
Landing Page Builder: Easily create highconverting landing pages with draganddrop functionality and prebuilt templates.
Lead Scoring and Segmentation: Identify and target potential customers based on their interactions with your website and email campaigns.

Cons

Limited Integrations: Compared to some alternatives, GetResponse offers a smaller selection of thirdparty integrations.
Reporting and Analytics: The reporting and analytics capabilities could be more robust, with more granular insights into campaign performance.

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Reviews

Allen Huang

January 17, 2026 Source: Trustpilot.com

The great support solved my issue…

The great support solved my issue immediately.

Julia Krukowska

January 14, 2026 Source: Trustpilot.com

They respond very quickly

They respond very quickly, and are helpfull!

Yogas Bouddhistes by Val Valer

January 13, 2026 Source: Trustpilot.com

Problem Solved, Thanks to Alice!…

I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went through everything with care and commitment, and thanks to her, the problem is fully resolved.

It’s so rare and inspiring to meet someone so committed to what they do. She gave her best at every step, and it really shows. Thank you, Alice—you made the experience outstanding!

tiaan gildenhuys

January 10, 2026 Source: Trustpilot.com

Awesome service

Friendly, fast and professional service by Adam, thank you!

Richard Rumple

January 9, 2026 Source: Trustpilot.com

The agent I chatted with was very…helpful

The agent I chatted with was very helpful and gave me the information I needed. Complete with short videos showing me what I needed to do.

johnradice

January 7, 2026 Source: Trustpilot.com

Great experience and very productive. Problem solved. Alice patiently walked me through each step.

The deed is done. The domain, jradice.com, is
ACTIVE and CONFIRMED on GetResponse.
Thanks, for your help and going the extra mile.

The entire GetResponse support team has been great in this three and a half week process, trying to figure out the solution.
I'm especially grateful for the three way conference call, Godaddy on the phone, GetResponse live on chat and me on the phone with Godaddy and on the chat with GetResponse.

And of course, me using email to send DNS records to Godaddy from GetResponse.
Absolutely my first. But, it got the job done.

Thank you everyone at GetResponse for being patient with me as we continued to seek a solution.

John Radice
PS. Please pass this along to whomever you think should know how pleased and grateful I am to each member of the GetResponse support team for their patience while trying to come to a resolve for the past three and a half weeks.

jradice.com is finally ACTIVE and CONFIRMED on GetResponse.
Thanks, everyone.

Tarik1234

January 1, 2026 Source: Trustpilot.com

The best technical support I've ever seen

Getresponse's technical support is by far the best I've ever seen. They respond in less than a minute with human answers, i.e., “non-superficial” answers, unlike some technical support teams. If you have any problems, they will do everything they can to help you quickly and humanely. They are really good.

Meg Howe Dr Meg

December 26, 2025 Source: Trustpilot.com

Patient

Patient, thorough and helpful

Richard Conner

December 26, 2025 Source: Trustpilot.com

Fast and on point. Every time.

GetResponse support are always there, fast, and on point. Thank you.

customer

December 22, 2025 Source: Trustpilot.com

Customer Service can always be counted on

Customer Service is wonderful. Replies to my questions always courteous and patient. Recently Andrew did a quick video to show me how to resolve an issue which was so helpful.